chat transfer to another agent.
Please give us the option to transfer the chat to another agent
To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. At the moment, we don't have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Have you checked to make sure the agents have the capacity to accept the chat interactions? I’m pretty sure agent workspace won’t allow a live chat if there isn’t an agent online in queue, so it’s likely your queues and channels are setup correctly.
Create a Chat Agent Configuration
Enter Chat in Quick Find, then select Chat Agent Configurations.
Click New. https://www.connectebt.us/
In the Basic Information section, enter these details. ...
In the Assign Profiles section, add Custom: Support Profile, Standard User, and System Administrator.
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Any update on the planning of this feature ?
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