Support WebHooks so that we can set up integrations with other systems.
GIVEN that a visitor wants to chat to us
WHEN the visitor starts to chat
THEN a we are notified that someone is attempting to communicate with us in HipChat
This could easily be achieved with WebHooks.
Webhooks are now available inside the tawk.to dashboard. You can access them by going to Administration > Webhooks.
Raymond Ng commented
i tried to make it work with slack but could not.
Jigar Patel commented
I have integrate webhook with my CRM for all inquiries but still Offline Chat inquiries are not landing to CRM
Like that this is finally in there! Would be nice to a subject or the full range of info from the interview form or offline message going through the WebHook. Thx. Keep up the good work!!
Please add webhook
WEBHOOKS PLEASE ! ! ! ! ! ! ! ! ! ! !
it would be awsome if it could integrate with wix crm
Milan Kosir commented
This is really needed. Not only HipChat... there is Zapier, IFTTT, Integromat, etc. all these services use webhooks to integrate microservices together. Please consider webhooks!
i wanna it too.
Cristopher Martins commented
This feature would be awesome!
+1 Really need something to poke our staff in hipchat when a live chat starts.
Implementing it would be easy and quick (just send a POST request to a URL) and make Tawk.to so powerful! It is a must have that many other SaaS are implementing right now!
Hope this is coming soon!! It would make the platform so much more useful.
Yeah! it's a must have! :) Looking forward to it.
We need to have all chat leads and chat history to our crm,,
Bradley Bristow-Stagg commented
Yup, this also would be good.
Great feature to bring
Geoff Tripoli commented
This would be a great feature!
Shantanu Thatte commented
Would love to have webhook notifications. It would be great if tawk.to can send a POST request to the url defined. The payload can be the end-user details for new chats (any prechat answers, if possible).
Later this can be further expanded by allowing predefined message formats for services like HipChat, Slack, etc.
In addition to webhooks it would also be great if there was a way to map the response fields for the questions we create to the fields of a third-party lead management system. There would also need to be an option to add a submission URL to the form along with the method of submission to the third party system (such as POST, GET, XML, etc.).
"Forms: 3rd Party Integration" is a great example of a WordPress plugin that was created for this exact purpose; the only difference being that it is designed for use with contact forms as opposed to a chat window/system.
This is the main feature for us.