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Integrate with Slack Platforms

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Slack is free to use for as long as you want and with an unlimited number of people.

With Tawk.to integrated to Slack, it will make mine and all users working life simpler, more pleasant and more productive.

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Thomas Paris shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
under review  ·  Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users,

Thank you for choosing tawk.to and for reaching out.

Full Slack integration with tawk.to is currently unavailable.

However, you can set up workflow automation through Zapier.

For example, you can trigger a specific action in Slack when a chat ends, when a new chat starts, or when a new ticket is created.

Read more and get started here: https://developer.tawk.to/zapier/.

This suggestion has been submitted to our engineers and we will post updates once the feature has been approved and implemented.

Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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  • Admintawk.to (top bird!, tawk.to) commented  ·   ·  Flag as inappropriate

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    Full Slack integration with tawk.to is currently unavailable.

    However, you can set up workflow automations through Zapier.

    For example, you can trigger a specific action in Slack when a chat ends, when a new chat starts, or when a new ticket is created.

    Read more and get started here: https://developer.tawk.to/zapier/.

    This suggestion has been submitted to our engineers and we will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  • me commented  ·   ·  Flag as inappropriate

    Many Many many chat clients integrate with Slack. Don't fall behind, Tawk! This is essential.

  • me commented  ·   ·  Flag as inappropriate

    SSSoooo many small businesses use Slack. Build an integration and you will not only get many more customers interested in Tawk, but the current customer base will be very happy! Give the people what they want. This integration is the only thing holding us back from using Tawk. Lets do this. At the very least, allow the use of webhooks - please!

  • Anonymous commented  ·   ·  Flag as inappropriate

    Don't just slack. Microsoft Teams is upcomming there are Cisco Teams and other. Make an API or open possibility to create integrations.

  • Ram commented  ·   ·  Flag as inappropriate

    It is very handy to get notifications and interact through an already installed app, specially that can allow separate channel.

    Managing and installing a separate tawk app is not so smooth experience.

    For example, mine logged out on mobile one fine day without me being notified. I came to know only when customer called my on mobile for not responding to chat

    That is --bad-- customer experience!

  • Anonymous commented  ·   ·  Flag as inappropriate

    Hey Thomas, would be great if you could let us integrate tawk to into slack using Zapier so we can make a channel of which the whole team gets a notification with a new entry, increasing the chance of a speedy reply. Please? :) Thanks!

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