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Integrate with Slack Platforms

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Slack is free to use for as long as you want and with an unlimited number of people.

With Tawk.to integrated to Slack, it will make mine and all users working life simpler, more pleasant and more productive.

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Thomas Paris shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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under review  ·  Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users,

Thank you for choosing tawk.to and for reaching out.

Full Slack integration with tawk.to is currently unavailable.

However, you can set up workflow automation through Zapier.

For example, you can trigger a specific action in Slack when a chat ends, when a new chat starts, or when a new ticket is created.

Read more and get started here: https://developer.tawk.to/zapier/.

This suggestion has been submitted to our engineers and we will post updates once the feature has been approved and implemented.

Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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  • Thomas Mueller commented  ·   ·  Flag as inappropriate

    Dear Admin, it seems you don't know Slack or you don't understand the users need. We like many other companies use Slack and we love it. It makes no sense to have many other tools with redundant or duplicate features. Thus, an integration between Tawk-to and Slack makes total sense from a users perspective. I would like to have all communication in one place and not in dozens of apps.

  • Kirsty commented  ·   ·  Flag as inappropriate

    We would find this really helpful to communicate tawk to conversations to our whole team.

  • Daniel de Segovia Gross commented  ·   ·  Flag as inappropriate

    +1 for integration support. Slack is, in many respects, a tawk.to competitor. Understood. And you (tawk.to) are worried, if you provide integration, it will make it harder for you to get tawk.to users to convert to your Slack-like features when you release them. But your Slack-like features will need to be better than Slack to get users to convert in any case. So... Why don't you offer Slack integration ASAP, keep the users you have now for which this is a dealbreaker feature (like me), gain the users who are turning away from tawk.to because of no Slack integration, then, when your Slack-like features are ready, make the case for your "better than Slack" offer on its merits?

  • Markus Aulie commented  ·   ·  Flag as inappropriate

    A Slack integration wouldn't necessarily mean a Tawk chat inside Slack.

    It could be a notification when a user opens the chat widget.
    Or a notification when the chat opens in the morning.
    Something to remind us if nobody on the team is currently logged in to the Tawk dashboard.

    Thanks for an awesome service!

  • Eliza commented  ·   ·  Flag as inappropriate

    Hi Tawk to

    After a little search I saw that a lot of users are asking for an integration with Slack. For a lot of people this integration would save time.
    When will this be possible?

    We're looking forward to it.

    Thank you in advance!

  • Christian commented  ·   ·  Flag as inappropriate

    We are actually looking in to other chat clients just because of the lack of Slack integration...

  • Justin Arendt commented  ·   ·  Flag as inappropriate

    I am considering using tawk.to, but slack integration may bring this software out of consideration. Our company uses slack for everything. However, we do like your screenconnect integration so your product is still in consideration for that integration. If it also had slack integration it would be a perfect match.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Seems like a lot of people want the slack integration. For companies like mine that are already chatting inter-office with slack, It would be great to be able to add tawk.to for our customer website chat into slack. Instead of having to use 2 different platforms, it all funnels into one. If you don't want to reconsider I'm sure people will follow my lead and use another service that already integrates with slack, like chatkwik or happyfoxchat.

  • jero commented  ·   ·  Flag as inappropriate

    absolutely think this would be essential!
    to allow a team to easily respond to and delegate chats seems almost necessary

  • Walter Lapchynski commented  ·   ·  Flag as inappropriate

    I can understand the desire to focus on integrating with eCommerce and CMS solutions. That should be number one. However, the ability to route things through slack for the agents would be a huge advantage. I would suggest taking this solution and putting it on the backburner rather than declining it altogether.

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