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Rate agent on chat end

Review agent pages that appear when a chat is ended have more chance of collecting the users ratings than the in-chat thumbs.

Maybe include stars, single and message input fields.

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Koby shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

70 comments

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  • Robert Johnson commented  ·   ·  Flag as inappropriate

    A total non sequitur of a call with an opportunity to partner having no path given to the agent to move me to product management of some kind or technical support even. You may be a great chat forum but you are tubular not internally open. There is no feedback loop other than customer satisfaction comments that 95% of service management never read. So the chances are that thsi won't be read. Yes, Koby will read it if there is a Koby, but that will be it, No action, no continuum, no learning organization, you. You're really cool as a chat product. I want to use you differently. If you want to know more. Go look at my actual chat session.

  • Robert Johnson commented  ·   ·  Flag as inappropriate

    I want your widget to come to my website and open the chat window, but there is no chat. Your window is fed an animation that is custom to the client's project or statistics to date, or even a camera lights up and shows someone working on the project. Image if I were having embroidery done of a wonderful mythic being. You need to be able to provide a window, not just a textual chat. You have everything you need to expand and my Founders Institute idea needs someone like you.

  • Brada Maxi commented  ·   ·  Flag as inappropriate

    This is like the most basic feature that almost every other live chat applications already have. I don't understand why didn't they include it in the app, how else can the users track the performance of their agents? The thumb up/down won't help much, or do we need to check each conversation one by one? Please add it asap, and also the result report for easier performance tracking.

  • YeapGuy commented  ·   ·  Flag as inappropriate

    I think there should be a prompt shown to the visitor to give a thumbs up/down and provide some feedback in a little textbox after ending the chat. Currently the thumbs up/down looks like an emoji and not a button to rate the support received.

  • Neil Ferreira commented  ·   ·  Flag as inappropriate

    We would like to suggest an instant review on the live chats so customers can instantly give you a good reviews when they happy with live support.
    This will help with google reviews and SEO for our websites.
    Like a 1 - 5 star instant review after live support.
    Do you have this already or can we look at this?

  • jack chan commented  ·   ·  Flag as inappropriate

    There will be a few querries after the chat session is closed by the customer. Some feedback, and the answer will be click yes/no
    Like
    1) Is this the first time you are talking about this case? Yes/No
    2) Was the case resolved? Yes/No
    How would you rate the customer support?
    Good/Bad

  • Anonymous commented  ·   ·  Flag as inappropriate

    When the chat has ended and when you show the option:

    Poor
    Good

    and suppose they have entered incorrectly that there is a free input field why the customer thought it was bad?

  • Clecio commented  ·   ·  Flag as inappropriate

    It could put when to finalize the chat the client evaluate the attendance of the agent from 1 to 5 stars with options configured by us

  • Nandan RP commented  ·   ·  Flag as inappropriate

    I would like to suggest to have a feedback form when chats end. So agents can ask custom questions and the customer can answer.

  • Gustavo commented  ·   ·  Flag as inappropriate

    After we chat with customers, we could give them a form for rate the chat, like "how is the rate for the service?" "Did you have to contact the service more than once?", etc...

  • Nick Taylor commented  ·   ·  Flag as inappropriate

    As the user or agent ends the chat session a rate this agent section appears.

    This would be easy to impliment into the existing agent rating system and should fit nicely in the admin section where the pre-chat form is located.

    Review agent pages that appear when a chat is ended have more chance of collecting the users ratings than the in-chat thumbs.

    Maybe include stars, single and message input fields.

    Thank's in advance,
    Nick.

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