Rate agent on chat end
Review agent pages that appear when a chat is ended have more chance of collecting the users ratings than the in-chat thumbs.
Maybe include stars, single and message input fields.
Koby
shared this idea
To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to write us your feedback and suggestions. Adding enhanced features for agent feedback is currently under review. Our engineers are looking into it and we will update you once this is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Haman Daxen commented
I will give you 100 out of 100 for the rate agent on the chat end feature and that is really superb with the latest and user-friendly interface.
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Jasmin
commented
Thanks for sharing, I found a lot of interesting information here.
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Robert Stane
commented
Hello,
I will give you 100 out of 100 for the rate agent on the chat end feature https://mechmass.org/ and that is really superb with the latest and user-friendly interface.
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Megan Brewster
commented
Hey,
I 100% agreed with you on that point that you raised https://allaboutrestock.com above and explained very well why we use a rate agent on the chat end.
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Moly Doly
commented
Yes i agreed. It is good criteria for taking feedback.
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Ruffin
commented
Thanks for sharing, I found a lot of interesting information here. A really good post, very thankful and helpful that you will write many more posts like this one.
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Ruffin
commented
This works really well for us, thank you! Facing same issue here. Help is appreciated.
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Sandra
commented
Thanks for the information !!
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commented
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Aaron
commented
Display conversational questionnaires to your end users to gather important information from them, before and after they chat with a live or virtual agent.
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Admintawk.to
(top bird!, tawk.to)
commented
To all our Valued Users,,
Thank you for choosing tawk.to and for taking the time to write us your feedback and suggestions.
Adding enhanced features for agent feedback is currently under review. Our engineers are looking into it and we will update you once this is implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
(Edited by admin) -
Rita
commented
It's ridiculous that there is no agent rating or satisfaction survey. I mean, your app is above and beyond as a free app, so I'm sure you can at least offer it as an add-on.
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diego
commented
I need this too
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Anonymous
commented
I need this feature in my live chat widget.
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Robert Johnson
commented
A total non sequitur of a call with an opportunity to partner having no path given to the agent to move me to product management of some kind or technical support even. You may be a great chat forum but you are tubular not internally open. There is no feedback loop other than customer satisfaction comments that 95% of service management never read. So the chances are that thsi won't be read. Yes, Koby will read it if there is a Koby, but that will be it, No action, no continuum, no learning organization, you. You're really cool as a chat product. I want to use you differently. If you want to know more. Go look at my actual chat session.