Rate agent on chat end
Review agent pages that appear when a chat is ended have more chance of collecting the users ratings than the in-chat thumbs.
Maybe include stars, single and message input fields.
To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to write us your feedback and suggestions.
Adding enhanced features for agent feedback is currently under review. Our engineers are looking into it and we will update you once this is implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
There is a Shortcut type called Survey where you can build a short survey on your own.
Your user can also rate the chat with a <Thumbs Up/Thumbs Down> for really easy experience feedback.
Jacob Sanders commented
Add an option to have a survey after every live chat. This would consist of feedback, yes or no questions, etc. All configurable and optional. This is a must for most companies!