Have a feature wherein automated reports can be sent out to the registered mail IDs - engaged chats, missed chats, traffic etc. Much better for showcasing performance of app.
Hi there dear tawker,
We have launched the new Reporting section which gives you information about messaging and Agent performance. Check out more here: https://www.tawk.to/updates/new-feature-reporting/
In the future we plan to bring in email summaries as well.
Hope this helps!
that helps to move on
Fiyinfoluwa Bamigbola commented
I would like to be able to export the Summary dashboard to pdf or excel...showing the list of Chats and Agents who handled it in the given period
Add a minutes field that can be filled in manually for amount of time spent answering ticket. Export this field in a csv report for all tickets so that it can be used for billing purposes.
It would be great if you can add a tool that can send an excel report of all the email address so they can be stored
find out how many agents handleed how many chats between days ,or within month
This would be useful. As would the ability to send analytics reports of site visits to particular emails.
swanand deshpande commented
Hello I need such a functionality through that admin can send weekly chat report automatically to particular email.
i would like to know if twak.to can generate the report of agents weekly.
Akash Srivastava commented
Add system to send number of monthly visitors per website report at end of each month via email - It will help us to understand the traffic on websites and we will be able to see which month is good and which is not.
Dave Wilson commented
I second this. I am a support manager and do not login to the dashboard except for report options. I would like to schedule a daily report that is sent out to my e-mail systemically displaying the # of chats received each day.