Do something about the estimate wait time because it's always 1 minute no matter what it never changes.. so you should make a queue!
Instead of doing estimate wait time because its always the same wait time you should make a queue! where when people chat in it will say you are number ___ in the queue and it will say the actual real time quene or whatever we want to make it say. and then once an agent picks up it will do an automatic greeting! this is a must or to change the estimate wait time not always 1 minute because then customers are going to eventually realize its always 1 minute. :D
Anonymous
shared this idea
It is calculated based on your answer time. On average, you’re answer time must be 1 minute.
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EMBRATI - Fábio
commented
I'd like to suggest service queue and estimated time more realistic, even as additional
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Anonymous
commented
Hope they actually look this and take it into consideration ASAP
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Anonymous
commented
This isn't already possible? :/
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Hailey
commented
THIS BETTER BE POSSIBLE ASAP!!!!! EVERYONE KEEPS SAYING IT
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Anonymous
commented
yeah.. they should have already had this option to begin with when they released this chat software.. dont know why its always 1 minute something needs to change about that. a queue would be amazing!!
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Anonymous
commented
YES YES YES!