Multiple Agents joining chats at once
Ok so the issue i'm finding with the website i work for is when someone requests support and multiple agents join at once. It would be good if it gives you a prompt window asking whether you wish to join as another agent is dealing with the chat
As we now have people saying our company is un-organised
Hi!
When chat is already taken other agent will see confirmation notice before he can join the chat.
Any agent can join already joined chat: other agent might help first one in answering question or retake chat, if first agent had power interruption or he need to leave.
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Urvesh
commented
We want to limit it up-to 1 agent per 1 chat. I would like to know if we can restrict multiple agents to join same chat?
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arslan
commented
how many users can chat at a same time?
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Anonymous
commented
How to restrict agents i.e if one has joined the chat , no one else could join that chat. only 1 user & 1 agents at a time in a chat. is this function available?
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Darziwala.com
commented
The issue still persists. Two agents, both joined the chat via mobile app with the same website visitor.
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Guilherme Nascimento
commented
How disable this function?
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Jackie Ottosen commented
THANKS
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Anonymous
commented
Where I can set it?
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Anonymous
commented
any update on this?
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Kenneth
commented
I would also like to have a feature like this! It is bad customer service having 20 ongoing chats, and only 2 agents available to answer them all...
One possibility is to make an agent invisible when x number of chats are ongoing with the person.
Thanks.
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Anonymous
commented
Yeah, this function was supposed to roll out in april. Today is 30/9
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SaubereSacheLP
commented
Let us set a Limit for normal Agents to Join in one Chat!
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Per-Erik
commented
Yeah, this function was supposed to roll out in april. Maybe there's a setting that needs to be activated or something? I'm using the mac desktop app.
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Snehal
commented
Am I missing out on anything? as I dont see this yet even though it says it will roll out for all users in month of April.
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Rafael Cold commented
Guys, this is of utmost importance to sales sectors. I need a lot of it because I have a company with over 20 vendors and is confusion organize this.
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Snehal
commented
Yeah man.. I will love to have this one added to tawk. I have a similar situation where my client is baffled as to whom he should talk to when multiple agents join the chat.
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Anonymous
commented
Only one attendant for each conversation and the possibility of transfer. Once an answer, others may not enter the same chat.
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Anonymous
commented
I agree, For privacy purposes, another agent should not see other agent chat conversation with clients...
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Anonymous
commented
For privacy purposes, another agent should not see other agent chat conversation with clients!!!
It is nice to make possible mark (and unmark) private a chat after answering in order to avoid other members can access (except for the admin)
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Anonymous
commented
this will not guarantee agent privacy... when chat is used for commercial sales purposes.
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Anonymous
commented
It is nice to make possible mark (and unmark) private a chat after answering in order to avoid other members can access (except for the admin)