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Multiple Agents joining chats at once

Ok so the issue i'm finding with the website i work for is when someone requests support and multiple agents join at once. It would be good if it gives you a prompt window asking whether you wish to join as another agent is dealing with the chat
As we now have people saying our company is un-organised

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Jamie Hope Forsey shared this idea  ·   ·  Report…  ·  Admin →
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completed  ·  Admintawk.to (top bird!, tawk.to) responded  · 

Hi!
When chat is already taken other agent will see confirmation notice before he can join the chat.

Any agent can join already joined chat: other agent might help first one in answering question or retake chat, if first agent had power interruption or he need to leave.

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  • Urvesh commented  ·   ·  Report

    We want to limit it up-to 1 agent per 1 chat. I would like to know if we can restrict multiple agents to join same chat?

  • arslan commented  ·   ·  Report

    how many users can chat at a same time?

  • Anonymous commented  ·   ·  Report

    How to restrict agents i.e if one has joined the chat , no one else could join that chat. only 1 user & 1 agents at a time in a chat. is this function available?

  • Darziwala.com commented  ·   ·  Report

    The issue still persists. Two agents, both joined the chat via mobile app with the same website visitor.

  • Kenneth commented  ·   ·  Report

    I would also like to have a feature like this! It is bad customer service having 20 ongoing chats, and only 2 agents available to answer them all...

    One possibility is to make an agent invisible when x number of chats are ongoing with the person.

    Thanks.

  • Anonymous commented  ·   ·  Report

    Yeah, this function was supposed to roll out in april. Today is 30/9

  • SaubereSacheLP commented  ·   ·  Report

    Let us set a Limit for normal Agents to Join in one Chat!
    Thanks

  • Per-Erik commented  ·   ·  Report

    Yeah, this function was supposed to roll out in april. Maybe there's a setting that needs to be activated or something? I'm using the mac desktop app.

  • Snehal commented  ·   ·  Report

    Am I missing out on anything? as I dont see this yet even though it says it will roll out for all users in month of April.

  • Rafael Cold commented  ·   ·  Report

    Guys, this is of utmost importance to sales sectors. I need a lot of it because I have a company with over 20 vendors and is confusion organize this.

  • Snehal commented  ·   ·  Report

    Yeah man.. I will love to have this one added to tawk. I have a similar situation where my client is baffled as to whom he should talk to when multiple agents join the chat.

  • Anonymous commented  ·   ·  Report

    Only one attendant for each conversation and the possibility of transfer. Once an answer, others may not enter the same chat.

  • Anonymous commented  ·   ·  Report

    I agree, For privacy purposes, another agent should not see other agent chat conversation with clients...

  • Anonymous commented  ·   ·  Report

    For privacy purposes, another agent should not see other agent chat conversation with clients!!!

    It is nice to make possible mark (and unmark) private a chat after answering in order to avoid other members can access (except for the admin)

  • Anonymous commented  ·   ·  Report

    this will not guarantee agent privacy... when chat is used for commercial sales purposes.

  • Anonymous commented  ·   ·  Report

    It is nice to make possible mark (and unmark) private a chat after answering in order to avoid other members can access (except for the admin)

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