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email transcript at end of chat

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Jaimie shared this idea  ·   ·  Report…  ·  Admin →
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  • Marco commented  ·   ·  Report

    WHY WAS THIS REMOVED?

  • Anonymous commented  ·   ·  Report

    email chat transcript to admin or to operator email after chat end.

  • Kevin Till commented  ·   ·  Report

    I'd like this too, specifically:
    - Make the below items optional so that you can turn on and off, at admin or possibly user level (w-th admin override)
    -Specify which address they should go to (i.e. a management distribution list)
    -Send a copy of the transcript to the agent(s) that were involved with the chat

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