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Allow integration with Google Analytics

It would be great if there was a way to optionally bind Google Analytics events to opening the live chat button, and ideally leaving an offline message as well. We like to track as many site interactions as we can, but not sure how I can bind any events to button clicks as there's an iframe container, so it would have to fire on your end.

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Erik shared this idea  ·   ·  Report…  ·  Admin →
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planned  ·  Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have an integration with Google Analytics. We do, however, have our Google Adwords Tracking integration. Google Conversion tracking can help you see how effectively your ad clicks lead to valuable customer interaction with tawk.to. This article explains how to create a conversion action to track visitor engagement with the widget. You can find the sample code and tutorial here: https://docs.tawk.help/article/google-adwords-tracking Note: this code example tracks a new chat as a conversion. If you would like the conversion to occur on some other metric, please refer to our Javascript API: https://help.tawk.to/article/google-adwords-tracking If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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  • Jonathan commented  ·   ·  Report

    When creating online PPC ads, I add a unique UTM to the end of the URL for each ad. This creates a problem when the trigger is only set for the primary part of the URL.

    Can you have an option to ignore everything after the '?' in the URL?

  • Alex commented  ·   ·  Report

    google tracking tools ! identify clients coming from different campaigns.

  • Anonymous commented  ·   ·  Report

    Bump. It's very important for everyone.

  • Anonymous commented  ·   ·  Report

    Totally agree! Love the chat but you would like to measure the use of it in Google Analytics. Does it generate a click id/class?

  • Anonymous commented  ·   ·  Report

    Totally agree! Love the chat but you would like to measure the use of it in Google Analytics

  • Anonymous commented  ·   ·  Report

    Need to be able to track adwords campaign as it relates to chat. Right now..not possible. Would be killer feature..

  • Jobportal commented  ·   ·  Report

    Maybe it´s already possible to archive it with Google Tag Manager?

  • Will Sowards commented  ·   ·  Report

    I'd love to see a dashboard similar to Google Analytics but more slimmed down with basic info on where visitors are located, how they got to the page they are on and what device they are using. I know this would be a long term project, but having some of these more specific analytics would be extremely helpful in optimizing where we have our chat window, how we'd like it to function and how we can best optimize the page for ROI.

  • Peter Nicholson commented  ·   ·  Report

    when a customer is online - under the details section, it should show how they reached your site - a paid ad, organic search or direct using your web address. This would help you allocate your leads in terms of marketing expense - as currently Tawk does not integrate with Google Analytics, and im finding the chat function great for conversion.

  • www.columbec.com commented  ·   ·  Report

    It's great to have all of this in the dashboard but if you could integrate that with analytics would be awesome, for Adwords also, integrate Analytics reports (more useful and easy for BI or MK metrics)

  • www.columbec.com commented  ·   ·  Report

    It's great to have all of this in the dashboard but if you could integrate that with analytics would be awesome, for Adwords also, integrate Analytics reports (more useful and easy for BI or MK metrics)

  • www.columbec.com commented  ·   ·  Report

    It would be great to integrate this application with Google Tag Manager. We want to track our users click on chat. If they do it and Analytics track this interaction, We would make a goal. This could be helpful for adwords campaign...

  • Anonymous commented  ·   ·  Report

    Being that this software has code on every page tracking already, it would be a very good feature to add the history of pages tracking regardless if they have used the chat feature like google analytics.

  • Admintawk.to (top bird!, tawk.to) commented  ·   ·  Report

    We're currently creating a complete reporting section right in the dashboard, with all of the above reports, and a great deal more.

  • Joe commented  ·   ·  Report

    On further thought it would be better to use googles asynchronys loading conversion script, then trigger the conversion onChatStarted. (https://developers.google.com/adwords-remarketing-tag/asynchronous/#firing-the-asynchronous-adwords-remarketing-tag-programmatically)

    // trigger adwords conversion on chat start

    // this is added to all pages so script can be loaded on onChatStarted function
    <script type="text/javascript" src="http://www.googleadservices.com/pagead/conversion_async.js&quot; charset="utf-8"></script>

    Tawk_API = Tawk_API || {};
    Tawk_API.onChatStarted = function(data){
    window.google_trackConversion({
    google_conversion_id: 123456789,
    google_conversion_label: 123456789,
    google_conversion_value: 0
    });
    };

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