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Allow integration with Google Analytics

It would be great if there was a way to optionally bind Google Analytics events to opening the live chat button, and ideally leaving an offline message as well. We like to track as many site interactions as we can, but not sure how I can bind any events to button clicks as there's an iframe container, so it would have to fire on your end.

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Erik shared this idea  ·   ·  Report…  ·  Admin →
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planned  ·  Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have an integration with Google Analytics. We do, however, have our Google Adwords Tracking integration. Google Conversion tracking can help you see how effectively your ad clicks lead to valuable customer interaction with tawk.to. This article explains how to create a conversion action to track visitor engagement with the widget. You can find the sample code and tutorial here: https://docs.tawk.help/article/google-adwords-tracking Note: this code example tracks a new chat as a conversion. If you would like the conversion to occur on some other metric, please refer to our Javascript API: https://help.tawk.to/article/google-adwords-tracking If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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  • Anonymous commented  ·   ·  Report

    integrate this chat software with Google AdWords so when someone opens a chat we can show a conversion in AdWords

  • Tuan Son commented  ·   ·  Report

    Yes, we also need this, How to do that?

  • Anonymous commented  ·   ·  Report

    Basically just being able to track new chats would be a great step forward too. Olark has this set up i noticed.

  • Munjal commented  ·   ·  Report

    Google Analytics Integration would be swell as well

  • Rubén Justicia - Grupo AM commented  ·   ·  Report

    It would be very interesting to have at the end of the month a fact sheet like Analytics not only to see the lost chats but also the number of visits,Chat lost Chat sucessfull, Message offline, Vote possitive
    Vote Negative during of the session and origin of the viistors (russian, english...) and graphics.

    Thank you all.

  • Anonymous commented  ·   ·  Report

    The live chat works fine. We need some feature for more deeper analytics about refferal links of vistors. It would be an usefull feature If I can set date from to, and I get an overview how many vistors came from certain source for sample google adwords, facebook, etc, with theirs IP addresses.

  • matthew commented  ·   ·  Report

    Yes, Definately need. How to do that?

  • Anonymous commented  ·   ·  Report

    Yes, we also need this. Would be most appreciated.

  • Anonymous commented  ·   ·  Report

    when visitor visits, we see a alert on left side frame, when clicked that visitor, we see location, but the history does not have that option.
    any option to connect the google analytics code to this chat dahboard sort of API, so we see analytics here in chat

  • Rajneesh Kumar Ojha commented  ·   ·  Report

    I wanted to track how many users interacted in live chat for my adword campaign , so if i can add a conversion pixel that would be good

  • Anonymous commented  ·   ·  Report

    Own analytic code indicates fewer visitors! How about giving us copy and paste code for our own (live) stats!

  • Dan commented  ·   ·  Report

    Without conversion tracking with google analytics, tawk sadly remains a toy compared to olark or livechat (both of which integrate with google analytics)

    I REALLY want to introduce my clients to tawk. Make this happen!

  • Anonymous commented  ·   ·  Report

    I need this feature too! Any way that we can add this ourselves?

  • Anonymous commented  ·   ·  Report

    i have many website site in my only dashboard.i think it's better to have analytics and historic for each website

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