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Allow integration with Google Analytics

It would be great if there was a way to optionally bind Google Analytics events to opening the live chat button, and ideally leaving an offline message as well. We like to track as many site interactions as we can, but not sure how I can bind any events to button clicks as there's an iframe container, so it would have to fire on your end.

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Erik shared this idea  ·   ·  Report…  ·  Admin →
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planned  ·  Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have an integration with Google Analytics. We do, however, have our Google Adwords Tracking integration. Google Conversion tracking can help you see how effectively your ad clicks lead to valuable customer interaction with tawk.to. This article explains how to create a conversion action to track visitor engagement with the widget. You can find the sample code and tutorial here: https://docs.tawk.help/article/google-adwords-tracking Note: this code example tracks a new chat as a conversion. If you would like the conversion to occur on some other metric, please refer to our Javascript API: https://help.tawk.to/article/google-adwords-tracking If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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  • IJmert de Vries commented  ·   ·  Report

    Please allow for Google Tag Manager and/or Google Analytics to be used for tracking goals.
    Otherwise - a huge part of our marketing efforts go unmeasured so to speak.
    Luckily there are a couple of workarounds available.
    Same issue or Comment.
    https://pcfileshere.com/

  • Mary Johnson commented  ·   ·  Report

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  • Adam commented  ·   ·  Report

    Any update on GA integration ?

  • Josem commented  ·   ·  Report

    Good to know it's planned!

  • Nabil El Alaoui Sossey commented  ·   ·  Report

    Please allow for Google Tag Manager and/or Google Analytics to be used for tracking goals.
    Otherwise - a huge part of our marketing efforts go unmeasured so to speak.
    Luckily there are a couple of workarounds available.
    Wonderful piece of software for a great price (free) 😍

  • Admintawk.to (top bird!, tawk.to) commented  ·   ·  Report

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    We currently don't have an integration with Google Analytics.

    We do, however, have our Google Adwords Tracking integration.

    Google Conversion tracking can help you see how effectively your ad clicks lead to valuable customer interaction with tawk.to.

    This article explains how to create a conversion action to track visitor engagement with the widget. You can find the sample code and tutorial here: https://docs.tawk.help/article/google-adwords-tracking

    Note: this code example tracks a new chat as a conversion. If you would like the conversion to occur on some other metric, please refer to our Javascript API: https://help.tawk.to/article/google-adwords-tracking

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  • Adrien commented  ·   ·  Report

    Please add Javascript hooks for these events, it would enable so much more

  • Patrick commented  ·   ·  Report

    I think it would be even better if Tawk supported Google Tag Manager so then you could put whatever scripts you wanted on the site without having to make the Tawk staff implement all of them that are out there

  • Luciano commented  ·   ·  Report

    +1

    Please add this feature!

  • matthew commented  ·   ·  Report

    Can the official give some details steps to implement this? it will be good to implement through google tag manager?

    Thank you in advance

  • Alex commented  ·   ·  Report

    Is it actually possible to track conversions in google analytics using the api? Anyone could help me with some small info regarding integration of isVisitorEngaged(); google analytics integration?

  • Jithin commented  ·   ·  Report

    A customer chatting through the chat app and giving his contact info is a conversion for almost every website. But currently we don't have the option to track these conversions in Adwords or FB ads..

    My suggestion - Give an option to request the user who gave the contact info to visit a particular page in the website (Where our conversion code is placed). Then we can track the converted user!! How about that?

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