Allow integration with Google Analytics
It would be great if there was a way to optionally bind Google Analytics events to opening the live chat button, and ideally leaving an offline message as well. We like to track as many site interactions as we can, but not sure how I can bind any events to button clicks as there's an iframe container, so it would have to fire on your end.
Erik
shared this idea
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have an integration with Google Analytics. We do, however, have our Google Adwords Tracking integration. Google Conversion tracking can help you see how effectively your ad clicks lead to valuable customer interaction with tawk.to. This article explains how to create a conversion action to track visitor engagement with the widget. You can find the sample code and tutorial here: https://docs.tawk.help/article/google-adwords-tracking Note: this code example tracks a new chat as a conversion. If you would like the conversion to occur on some other metric, please refer to our Javascript API: https://help.tawk.to/article/google-adwords-tracking If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
-
Daniel
commented
Ditto for me on this feature. We can current track a call, a contact form and an info pack request on our website in Google Analytics but are missing this visibility on Live Chat. The ability to add a GA script into the Tawk.to widget that triggers a "conversion" when someone submits a chat would close that loop!
-
Fernando Villa García
commented
Google Analytics reports Events of actions:
Chat lost
Chat sucessfull
Message offline
Vote possitive
Vote Negative -
Fernando Villa García
commented
Yessssss, please!!!
-
Anonymous
commented
Since tawk.to records all users and their IP addresses - why not add a sort of analytics section? This will tell the owner of a website how many unique views and overall views their website is receiving. At the moment all I see is a small bar on visitors/visits/pageviews. I think a specific section should be dedicated to analytics - giving website owners a highly detailed report on how their website is doing, a bigger graph, as well as specific numbers. http://gyazo.com/4c593aed1eb0a9efae08ff1d2447ffba
That is a copy of the analytics from ********'s protection.
Additionally, just like you said, demographics would be a great idea, too. -
Anonymous
commented
I had to remove the chat from my homepage because I couldn't track inquiries and since my inquiry form can track inquires I didn't want to have the issue of not knowing where people are coming from. Had to remove the software from homepage. It's sad because I love this chat, but can track in Google analytics! Please fix this asap guys!
-
vish
commented
like Agent LeaderboardDisplays all your agents and their chat stats, including chats served, completed, response time, average duration, and satisfaction ratings.
Agent ReportsTrack broader and specific agent metrics such as time logged in, chats served, response time, and satisfaction ratings
Real Time Monitoring -
Moh Royhan Nahado
commented
Tawk.To is great job live chat ever.
Please add detail statistic like on Histats.com or Google Analytic. -
Claus Geissendoerfer
commented
Ditto. This is a super important feature. Anyone who runs AdWords needs to track conversion. For us - www.cmsassist.io - conversion via live chat is most common and it's crucial to track it.
-
Guilhermo Luna
commented
This feature would is very important, because if we have the track conversion on the contact page, when we add tawk chat the trigger on the contact page wouldn't show the right contact stats.
-
Anonymous
commented
I would also wish for something like that. It would be cool to be able to set a goal in Google Analytics that tracks a sent message over the chat window. To count it as a "contact"-conversion or something.
-
Cesar F. Chavez
commented
Or some feature that can track a Google Adwords Conversion when a user sends a message on the chat
-
aleksandra
commented
The analytics on the new dashboard do not provide monthly chats summary, old one had that option. Is it possible to restore that possibility?
-
Anonymous
commented
Add analytics with graphic about time of the day that people are on your website