Send custom data from client
Hi there
Firstly a great service, well done.
There are already a few request about sending data such as name or email address from the client to the chat panel. What would be great is to be able to pass an object of key/value pairs which are displayed against the visitor. This object could be populated in the start up script. We would then be able to display the data to the agents which would make it easier for them to identify the user and what they are doing. The link to the page the user is on currently displayed in the chat window can be useful but is limited.
Thanks
Paul White
shared this idea
-
Dylan Landry
commented
This is exactly what I am looking for.
-
Ervin Bernhardt
commented
If we have a service that has users logged in, we have this data already. (username, company, email etc). It would be double task for our customers to enter this data again.
Would it be relatively easy to auto-fill the pre-chat window by passing values to widget code request, like s1.src='https://embed.tawk.to/************************/default?name=Twiddledoo&email=twit@doo.dl&company=yoke'; ?
-
Istiak Ferdous
commented
you can do this by pre-chat form now