Instant messenger integration - Agents can respond chats via IM
Responding via phone is slow
Having open web broser panel is resource & space waste if i have low number of chats daily or no chats.
Instant messenger responding is clever as messengers apps are already made for numerous operating systems and many people already having them installed.
Please kindly consider making integration with some opensource instant messaging protocol.
Pidgin supported protocols:
https://en.wikipedia.org/wiki/Pidgin_%28software%29#Supported_protocols
Miranda supported protocols:
http://www.miranda-im.org/about/
Protocols comparison:
https://en.wikipedia.org/wiki/Comparison_of_instant_messaging_protocols
(These apepars to be marked "Open standard": IRC, Mumble, SIP (used in VOIP apps), XMPP, zephyr)
Thank You
Vit
shared this idea
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Anonymous
commented
Para los usuarios de pago se deberia de integrar para de alguna forma el equipo de soporte pueda diseñar en la elaboracion del mismo
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Anonymous
commented
I suggest you link this chat window to whatsapp. I mean if possible to received the messages thru whatsapp.
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Walter Lapchynski
commented
If you support Slack, there's already XMPP/IRC gateways.
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Anonymous
commented
if possible then add feature by using which Admin can chat using his or her whatsapp number via mobile phone..
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Anonymous
commented
Create instant messaging integration (example: pidgin,yahoo messenger,google talk etc,)