An option to disable agents name in triggers
Being able to disable the agents name in the triggers menu...
Because when a trigger goes of, I use my name as an agent but then if I'm not around another agent then has to join the chat it can cufuse the customer a lot.
I don't think that visitors should see what is the name that the operator gives him at backend.
This applies to visitors starting to chat through trigger so they are not asked to put their name and email (another problem).