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Would be good to set a bubble "%agentName: Hello, how can I help you"

Would be good to set a bubble "%agentName: Hello, how can I help you" when agent is pressing join button without customer asking for chat. Now it's just title with nickname of agent and it's quite misunderstood.

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Oleg shared this idea  ·   ·  Report…  ·  Admin →
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  • Anonymous commented  ·   ·  Report

    Before the chat starts, there is a survey where a customer fills in a name, email address etc. I would like to use what the customer says there, in a welcome message. Eg "Welcome *Josh*, how can we help today?"

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