A queue could be nice, because if you have many people on the livechat, and only are one agent online, then a queue could be good to have. For exempel, when 6 users write to me, at the same time, I can't answer them all at the time. So a queue system could be very good! Exempel: You are number 6 in the queue. Or your own custom message.
To All Our Valued Users, We thank you and appreciate the patience and continued support over the years. As per our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to release. As you can appreciate, unfortunately, things don't always go to plan, and other product launches need to be prioritized for the sake of progress. Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
So about that chat queue? Is it coming soon?
Add the ability to control how many chats an agent can take, and stop new request when at capacity. For example, one agent may be logged in and once 4 chats are started, hide the widget to stop any further conversations.
Hello, when will this become available! That would be the feature we need to switch over from our existing tool!
still waiting... zzzzz
Jackie Ottosen commented
Hello Sir, Still we all are waiting for this powerful feature .... we all are waiting with puppy eye ;)
please please do the needful.
Only ADMIN can see all chats / chat history of all agents BUT agents can see other agents chat / chat history they should have their privacy.
waiting for your kind reply
Timothy Marois commented
Was this completed yet? It was since April since this was updated.
Otelo Magalhães commented
any update on this?
Hannah MacPherson commented
Any updates for when this will be integrated? Hoping the queue feature is added before the end of 2016. Thank you.
I'd like to see it switch to the "Send us a message and we'll get back to you" mode instead of disappearing entirely.
It would be nice to get a option to post a limit of chats per agent so that for example all agents already do have 3 chats active the "lets chat" option temporally disappears from the website
Do you plan on integrate a new function for auto assign chat to an available agent ? And it could be nice to add a parameter for adjust how many chat request an agent can have automatically.
Rafael Cold commented
Guys, this is of utmost importance to sales sectors. I need a lot of it because I have a company with over 20 vendors and is confusion organize this.
It would be awesome to give the agent or admin the possibility to limit the incoming chats. When limit is reached for all online agents new customers see offline message.
We would like to hide chats from agents until they have been invited or a chat transferred to them.
Ivan Ricci commented
When a new chat is opened, all agents, inside all departments, receive a alert about it.
My suggest, only agents inside specific department receive alerts, agents from others not.
This may be a optional configuration as the operator wish.
Thank you admin :)
Thank you for understanding agents privacy..... !!! It will be helpful to all agent to maintain their chat privacy from other agents to see.
Admin have full rights he can see all agents chats as it is now.
Anyways really thanks .... please update this feature as we are in need of that, So that we can integrate it on our websites.
thnQ admin :)
If you ignore the rest of the chats because you cant handle all of them at a time, that would look awful to any brand you are trying to build
Popular chat software companies do so, even for managing great volume of chats, they need to limit the amount of chats each agent gets.