Issue : js-api onChatStarted not triggered after onChatEnded
When a visitor ends the chat, but does not choose to begin a new chat or email the transcript, the chat is ended.
If the supportgiver now decides to send a message, onChatStarted will not be triggered.
Minor issue, but needs fixing
Ho there Nick,
When a Visitor ends the conversations, the sessions is considered as ended and there should be no need to re-start a conversation from Agent side.
But you can convert the chat into a ticket and send an email to the visitor.
Hope this helps.