Issue: js-api onChatStarted not triggered by trigger messages
When a message is shown by a trigger, the onChatStarted function is not triggered.
I can see the potential in both scenarios tough.
But in the project I am currently developing, the widget should be shown when a trigger message is posted. (initial = hidden)
Maybe an extra optional function parameter for onChatStarted could be of some use?
Nick
shared this idea
Hi there Nick,
Thank you for the idea but we don’t consider a Trigger message a started conversation. Only when a human starts a conversation then we consider it.
Hope this answers your request.
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Luis Romão commented
onPrechatSubmit not triggered too
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Nick Restuccio
commented
None of the .on events are working. onChatStarted, onChatMaximized onChatMinimized. Have these been abandoned?
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Jose
commented
How can i be informed when a human has started a conversation?
I'm trying to use the OnChatStarted event, has your documentation shows, but nothing is happening.Tawk_API.onChatStarted = function(){
console.log('Yeah! The event was fired!');
}; -
Any ideia when solved ?
Tawk_API = Tawk_API || {};
Tawk_API.onChatStarted = function(){
console.log("hit start event");
};the console.log not done :( event not triggered