Mobile widget size and scale, open in new tab or remain over window, edit widget name
Several users on forum asked for this (links at bottom) but I don't see all in one place, so here:
Currently the widget autodetects if it is a mobile device, IOS or Android, is there a way to disable detection? So it remains a small window over the page, like on desktop computers?
having migrated from Zopim chat, iPad users are complaining the widget now opens in new tab instead of remaing over the site page, and in larger screens (8" and over) it should be able to remain over the page like desktop users, so they can navigate and keep an eye on chat at same time.
better yet, having on the widget title a button to "open chat in new window" so anybody that uses smaller screens have the option to have chat in a second tab/page in the browser, as it is nowadays
The widget title when minimized autoadjusts. On a small phone like samsung DUOS I see jst "Con..." which is the star of "Converse", portuguese for Chat. I see several users complaining about the same, even in english when offline you would see "Sen..." which is the start for "Send us an email"; so it would be better to change it to universally appear "Chat"
or better yet add a customization page on dashboard speccifically for mobile widget so we could change the text on widget title
expanding on previous point, be able to customize mobile widget to scale automatically (yes/no)
We have updated the widget today, stylized, resized and changed the icon, as well as loading the chat above your site, as opposed to pushing the visitor to a separate tab as it did before.