Ask customer for email / name while chatting. Pre-chat form in chat
It would be nice to have a input box drop into the chat window, as the chatting is going, asking for the users name / mail, and it would fill out the name and email in the dashboard. it could be an option under pre-chat form called "while-in-chat form" or something like that :)
To All Our Valued Users,
This is Sienna from tawk.to. Thank you for reaching out.
At this stage, we only have the Pre-Chat Form to get the details of the visitor before the chat.
An alternative method is to create a Trigger message asking for their information.
You can also create Shortcuts or canned responses for repetitive questions visitors ask. Setting up Shortcuts saves you time and keeps your responses accurate and consistent. This also ensures that your spelling and grammar are correct.
We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
Jörgen Sjöstrand commented
Is it coming soon ?
Hi waiting for this feature
Is it finally added?
I want tawk to for my business website
No i mean when we on prechat so it appear after first message like i am user and i visit any website and there is tawk chat ok so when i send any message like hi it will appear prechat form does it make sense?
Yes nice idea
Hi i am using your live chat sinse 2016 now its going better day by day but if you dont mind make new theme like https://www.tidiochat.com/en/ and also when someone days hi on chat after that it will show preform chat same as this tidio please have look on that thanks .
Many live chat software can collect info in Pre-chat and in-chat!But,Tawk.to can only collect info from Pre-chat.Could you update it ?
I'm porting this from a comment on another idea which I believe would be extremely useful and deserves its separate page:
The ideal for this function is as it exists in other chats, the pre-chat appears naturally as if it were a conversation balloon, as if the attendant had talked to him and asking first the name and then the email.
And also I can choose when it appears, example: I create a trigger to give a friendly answer every time a user starts a coversa, then after this initial message, in the same conversation appear a chat asking the name of the client, and after that he answers the name by asking the email.
Thanks for the attention to customers, everything is suggestions for improvement.
Enter forms for requesting user data directly during a call, such as email and phone.
Since in the preform, people do not always want to leave their data
Sorry google translate
make input fields prompt user to give his/her email and phone number as you chat
Name, email and phone no is essential
During a chat, we need to have the option to push a form filler to a customer. Instead of EVERY time having to ask a set of questions to a customer. When you provide a service at their house, and you have to get their name, address, email, phone, etc. This is not something you can request pre chat, because you'll never get any chats at all. Rather than leaving it up to the agents to always ask for the info, it would be better to always send the same fields for them to fill out on the customers side.
Please add the option to update visitors contact number along with his/her name and email id while chatting. You can check the image below which shows that contact number update option is not available while chatting with any visitor, only Name & email option is there.
Link of Suggestion: https://imgur.com/R2jDsKM
This should be added!
We need this functionality especially if the pre-chat form has been bypassed by the visitor
Yes this would be great!
I would be nice if you can send a form while chatting with your visitor, since doing the first visit trigger disables the pre-chat form it would be nice if you can make a custom form and send it while chatting
Vintage PornBay Support commented
Is there a way to add email form option into triggers?
Like when trigger message appears to consumer then consumer types something and there should be an email box after that.
Votes here to collect all votes: https://tawk.uservoice.com/forums/228427-feedback/suggestions/9229221-pre-chat-form-after-trigger