Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
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Add custom field to sbortcuts ..
For example .. hello {clientname} your speaking to {agentname} how can i help you..
So the names are taken for user and agent ..
If this make sense
19 votes
Admintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your ideas with us.
We currently don’t have automation to fill custom fields in shortcuts when answering chats.
Automation is a feature on our product roadmap. Our engineers are working on this feature and updates will be posted once it has been implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!
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Customer Feedback Before/After Chat Ending
With TAWK-
1) We are Giving Support, Means a Agent Alice is interacting with customer. Is there something I can send email requesting feedback with our form to it and such email should sent to customer as soon as chat is ended.
2) Same way if I want to collect Feedback as soon as he/she tries to End Chat. I mean before ending chat feedback should be collected?
502 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions.
Currently, we have the Sentiments feature in which the visitor can click the thumbs up and down rating in the chat widget as a way of giving their feedback to the chat agent.
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Display trigger message on mobile = getting more attention
Modern chat services has an option for display trigger message on mobile. This service has, but does not show full message like in full screen mode, it shows icon with number of trigger messages, and you need to click on it for the full message. This doesn't attract attention like in the full screen mode.
I was wondering is there a possibility to display trigger on mobile and tablet not only in fullscreen mode?
This could be done as part of trigger where you can find the button to activate this option while setting the trigger or in the chat…
22 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
We have changed the way the mobile widget behaves regarding Trigger messages.
The Trigger message will work on mobile but instead of a pop-up message, it will now have a little red number 1, or 2 that will appear on the chat widget. The same way it does when you receive a text message.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!
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departement selection order
will be good to be able to select the order in which the departments are showed in the widget
1 vote -
Allow users to upload images/files without having an agent online
Allow users to upload images/files without having an agent online
7 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your suggestions.
There is not currently a feature allowing visitors to attach files when agents are offline.
We have noted your suggestion and will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!
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needed a report of visits on the site, you could develop
needed a report of visits on the site, you could develop
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your question here.
We currently don’t have the option to generate reports for site visits.
We do offer the following functions for viewing your properties’ activities:
1. Statistics in the Dashboard — this offers a quick snapshot of the traffic on your site
Live Visitors
History
Visitors
Chats
Page Views
ReportingLearn more here: https://help.tawk.to/article/understanding-the-statistics-in-your-dashboard
2. Reporting — download your monthly report
Chat Analytics
Chat Volume
Missed Chats
Average Chat Duration
User Satisfaction
First Response TimeTickets
Volume New Ticket
Solved Tickets
Ticket Source
Resolution Time
Tickets Reopened
First Response TimeKnowledge Base
Articles
Searches
Feedback3. Weekly Roundups — a snapshot report of the week’s activities
Visits
Chats
Offline messages
Missed chats
Tickets
Online hours
Engagement rateWe have noted your suggestion and will post updates once the feature has been approved and implemented.
Let me…
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Ask for email and save it
I want that the visitor first asks the question and then the chatbot ask for email. I think its much better to get information step by step.
6 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
There is currently not an option to automatically send a form in response to a visitor’s question.
At this stage, our forms options include a Pre-Chat Form and an Offline Form.
To learn more about our Pre-chat form, visit this link: https://help.tawk.to/article/using-the-pre-chat-form
Our automated chatbot feature is currently on our roadmap development.
Our engineers are working on this feature and updates will be posted once it has been implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Use PreChat (or email form) in a trigger
The user enters my page and starts a chat. But no supporter is available at the moment. Then i want to use a prechat or a name/email-form within a trigger after a while (5 minutes).
So i don´t lose the informationen and the connection to the visitor.
9 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
This is Sienna from tawk.to. Thank you for reaching out.
We currently do not have an email or Pre-Chat Form to send to your customers when you’re away or miss a chat.
To capture visitor details and let your customers know they’ll be contacted later, you can create a Chat Rescuer Trigger.
This trigger sends an automated response in the chat when agents don’t respond within a set length of time. You can edit your Chat Rescuer Trigger to include a message asking for each visitor’s contact information. The trigger time can be set from 10 seconds up to 1 hour.
For example, if no agents have responded to an incoming chat for 20 seconds, the Chat Rescuer Trigger can be set to spring into action with a message like this:
“Thanks for your patience. We are currently unavailable at the moment, please leave your name and email and…
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In Between Chat Form Widget
It would be nice if you add an on going chat fill out form widget which we can fill out form from customer in between the chat , Thanks
6 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for reaching out.
At this stage, we only have the Pre-Chat Form to get the details of the visitor before the chat.
An alternative method is to create a shortcut/canned response or trigger message asking for your visitor’s information.
Learn how to create shortcuts and triggers in these articles:
1. Creating and managing shortcuts
https://help.tawk.to/article/creating-and-managing-shortcuts2. Creating and managing triggers
https://help.tawk.to/article/creating-and-managing-triggersWe have taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Limitation of one agent to join per chat
We want to limit it up-to 1 agent per 1 chat. I would like to know if we can restrict multiple agents to join same chat?
60 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your question here.
We currently do not have a feature limiting an agent’s ability to view and answer chats.
All members of a property see the same dashboard, incoming chats and message history.
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Have a notification to an agent if a user goes to a specific page URL
If a visitor completes their details on a landing page and then goes through to a payment/cart page - it would be really helpful to then send an agent a notification...
1 vote -
Start Ticket system from a higher number
No company wants to start with #1 in my case I am switching from a different system and would left to start ad the number where I left my old system.
1 vote -
custom css for Knowledge Base
allow me to add custom css to my knowledge base. I would like to make my KB theme a bit nicer with custom css and custom fonts
3 votes -
Existing User Auto Identification.
Hi, I run a hosting business and I use WHMCS. Please add a feature whereby a user's name and email are automatically fetched by Tawkto when the user logs in to their account on the Client area. This is really helpful to us on the other side of the chat as we won't need to keep asking users to identify themselves so we can look for their accounts to log queries. The pre-chat form is not really helpful in this case since users can just decide to start a chat without filling in anything. The feature should only fetch details…
1 vote -
make every conversation for every agent private in other words when an agent joins a conversation, he is the only one to see the conversatio
Make every conversation for every agent private
In other words, when an agent joins a conversation, he is the only one to see the conversation and of course the admin of the property3 votes -
Hierarchical base Pre-Chat Question
Dear Team,
In Pre-chat question we should have an option where we can ask Sub question based on user choice. Like if User chose Question A then we want to show another option with Question X Question Y etc.1 vote -
Add user's Name in the welcome message
It would be great if the 1st message (which we set as a trigger without delay) can automatically take the name of the user which was entered in the pre-form. This allows the 1st message to feel "personal".
1 vote -
Please make Tawk.to a Omnichannel messaging platform
In today's world, We can't force customers to come to a specific platform for support. Also for us managing multiple support channels is very problematic. so can you please make tawk .to an omnichannel customer support application where users can ask for support from their Facebook account, messenger, WhatsApp, Twitter, telegram, sending email, sending SMS. and we can entertain everyone from a single panel. we can also provide phone call support. Something like jivochat.com for Freshdesk. also Chatbot is another suggestion so basic queries will eliminate from live agents and response time will be better. we are ready to pay…
3 votes -
limit number of chats per agent
why dont you make chatting rules .. for example :
limit chat per agent that can be handled at one time ., see in coming chatsthanks
1 vote -
Fix “Exchange is currently in recovery mode’ error?
The error of ‘Exchange is currently in recovery mode’ has been fixed. There are some manual methods to resolve this error. If you want to open your edb file in the easiest way, So download the EDB to PST converter by SysInspire. They have to convert your edb file into pst format and it is able to convert edb to many other formats also. In which you can watch a live preview of edb conversion also. It contains a very friendly interface. If you want to try this software you can download the free demo version also.
Read more:- Fix…1 vote
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