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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. to add Kazakh language

    Hi!
    Can you please add Kazakh language to your system?! I can provide all the translations.

    70 votes
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    9 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. make it so that customers can still upload a file even when no operator is online.

    make it so that customers can still upload a file even when no operator is online.

    52 votes
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    11 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. Customer Feedback Before/After Chat Ending

    With TAWK-

    1) We are Giving Support, Means a Agent Alice is interacting with customer. Is there something I can send email requesting feedback with our form to it and such email should sent to customer as soon as chat is ended.

    2) Same way if I want to collect Feedback as soon as he/she tries to End Chat. I mean before ending chat feedback should be collected?

    22 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. 13 votes
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    3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Customise day and time of Weekly Round Up

    It would be great to be able to choose when we receive the weekly round-up. Currently we receive it mid-Wednesday afternoon, whereas it would be much more helpful to receive this early morning on a Monday, in time for our weekly sales meetings.

    12 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. Ability to request Name & Email address via form once a chat has started

    Need the ability to request name and email address once a visitor has asked a question. Using prechat form is a deterrant to some people asking a question, however once question has been asked they are more inclined to provide their name and email address.

    17 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Auto assign chat

    It would be great if tawk has function "Auto assign chat". Instead of choosing by agent, system will auto assign chat for all online agents.

    8 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow companies to use any Whatsapp Business Provider

    We offer WhatsApp business API and we have developed our own API to allow customers to send WhatsApps and receive WhatsApps replies. Our software can communicate with many WhatsApp Business partners and can choose the provider based on their cost and business model. We need two or maybe three things 1) a way to call a URL that will push the message to a Tawk agent 2) webhooks that will call our URL when the Tawk agent responds so we can send the response to the WhatsApp Business Partner and to the customer.

    Does Tawk have a way to send…

    21 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Chatbot when offline

    It would be great if a there is a chatbot that can answer basic queries when offline.

    8 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. Voice notes and share location in chat widget

    Send voice notes and share location in chat like whatsaap

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Agent Names/Id's in Webhooks

    Would be great to see the Agents name or ID in the Webhooks that are pushed out of the system

    12 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. For trigger message , i want add emojis or flags please do it

    For trigger message , i want add emojis or flags please do it

    for example this is my tigger message:

    ? 嗨,我能为您提供什么

    ? Hi there, how can I help you

    ? Привет, чем могу помочь

    مرحبًا، تفضل .. كيف اقدر اساعدك ؟


    i want add for every languge Country Emoji !

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Read/seen notification.

    Need a read/seen notification on chat that indicates the chat has been viewed by the visitor.

    69 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. How to do Nest log in ?

    There can be several reasons why Nest log in does not function. If you see such an instance, then you can take quick help from the support team. They are round the clock available at your assistance. With the best of knowledge & years of experience, they can resolve any issue within a short span of time. To have more details about it, you can anytime get in touch with the support team. If you can’t reach us via a toll-free number, you can also choose to send us an email on our email ID on which our representative will…

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Previous messages

    insert the possibility that in the return of the visitor it would open the same chat with all the previous messages.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. Be able to change icons on Helpdesk

    Have the ability to change the icon or color for the Helpdesk categories.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. 3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. An options to see previous chat for visitor

    Hello

    Right now there is no feature for visitors to check previous messages. So please add this feature. You just need to save all chat in browser local storage and if any returning customer then load chat from local storage.

    Only 4-5 lines of code you need to add in your script.

    Thanks

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Overview and knowledge base

    Overview and knowledge base should be only visible for admins and not agents..

    1 vote
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  20. Deleted users will still show in the Group chats. There is no way to remove them manually.

    Deleted users will still show in the Group chats. There is no way to remove them manually.

    Even if the users have deleted their Tawk account they still will be shown in all the group chats.

    The support team suggests that we may create a new group chat. Not a good idea as we lose the history.

    My suggestion is to have these possibilities as a admin to delete undesired or inactive users from the group chats.

    3 votes
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