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  1. to add Kazakh language

    Hi!
    Can you please add Kazakh language to your system?! I can provide all the translations.

    67 votes
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    5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

  2. VIEW OF ONLINE & OFFLINE AGENTS/ADMINS

    I want to request for an important feature which is a view of list of agents and admins that are online. At the press of a button I should be able to see list of online agents also list of offline agents and admins.

    I know there is a similar feature going through the direct messaging. But I tell you with a click of button will make it much more professional.

    Thanks

    20 votes
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    6 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

  3. Allow companies to use any Whatsapp Business Provider

    We offer WhatsApp business API and we have developed our own API to allow customers to send WhatsApps and receive WhatsApps replies. Our software can communicate with many WhatsApp Business partners and can choose the provider based on their cost and business model. We need two or maybe three things 1) a way to call a URL that will push the message to a Tawk agent 2) webhooks that will call our URL when the Tawk agent responds so we can send the response to the WhatsApp Business Partner and to the customer.

    Does Tawk have a way to send…

    18 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

  4. Auto assign chat

    It would be great if tawk has function "Auto assign chat". Instead of choosing by agent, system will auto assign chat for all online agents.

    5 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

  5. Chatbot when offline

    It would be great if a there is a chatbot that can answer basic queries when offline.

    5 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

  6. Read/seen notification.

    Need a read/seen notification on chat that indicates the chat has been viewed by the visitor.

    63 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

  7. Agent Names/Id's in Webhooks

    Would be great to see the Agents name or ID in the Webhooks that are pushed out of the system

    11 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

  8. Roku Tv

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    1 vote
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

  9. There should be a feature to export the visitors data like email, phone number and visitors name

    7 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

  10. Customer Feedback Before/After Chat Ending

    With TAWK-

    1) We are Giving Support, Means a Agent Alice is interacting with customer. Is there something I can send email requesting feedback with our form to it and such email should sent to customer as soon as chat is ended.

    2) Same way if I want to collect Feedback as soon as he/she tries to End Chat. I mean before ending chat feedback should be collected?

    7 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

  11. computer repair services

    we provide computer repair service at home/office
    <a href="https://www.hardwaregenius.in/">Hardware Genius</a>

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

  12. Message Shortcuts.

    Within the Settings -> Shortcuts.
    You should be able to have a feature "Fill out form", like the "Survey" one.
    But with one where you are able to fill out a form.

    Such as
    "I would need X information before we continue"
    -Name
    -Email Address
    -Phone Number"

    And they would be able to put that information in there.

    9 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

  13. Summary Email after ending the chat session

    Hi All,
    I noticed that the "email notification" feature sends one email for each missed conversation to the setup person. In order to efficiently monitor the service, it would be better to just send one email at the end of the session which summaries how many missed calls we got. For example, let's suppose we run the chat service from 9:00 am to 11:00 am and we got 100 missed conversations instead of receiving 100 emails, it would be beneficial to get just one email summarizing the missing calls. Thanks

    11 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

  14. How To Fix Roku Error Code 003 | Quick Solutions

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    6 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

  15. Ability to request Name & Email address via form once a chat has started

    Need the ability to request name and email address once a visitor has asked a question. Using prechat form is a deterrant to some people asking a question, however once question has been asked they are more inclined to provide their name and email address.

    6 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    3 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    6 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

  18. make a chatbox

    it will be cool if you make chatbot like ada

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

  19. Need monthly traffic reports

    Please include monthly reports where we can get the total no of visits and page views per month. same like we get weekly roundups now.

    2 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

  20. Add on to chat /

    Possible to get a functionality where you book a chat in a certain time slot (maybe a calendar function) and with a certain person?

    Thanks and best regards,
    Lise-Lotte Larsen
    Elvstrøm Sails A/S, Denmark

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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