I want to request for an important feature which is a view of list of agents and admins that are online. At the press of a button I should be able to see list of online agents also list of offline agents and admins.
I know there is a similar feature going through the direct messaging. But I tell you with a click of button will make it much more professional.
I noticed that the "email notification" feature sends one email for each missed conversation to the setup person. In order to efficiently monitor the service, it would be better to just send one email at the end of the session which summaries how many missed calls we got. For example, let's suppose we run the chat service from 9:00 am to 11:00 am and we got 100 missed conversations instead of receiving 100 emails, it would be beneficial to get just one email summarizing the missing calls. Thanks9 votes
There should be a option to rearrange individual choices in the pre-chat forms' multiple and single choice options.
In the pre-chat form setup area, there should be a way to rearrange the question order, for example, in a multi-choice form there should be a way to move the individual choices in the multi-choice form, same should apply to the single choice forms.9 votes
Need a read/seen notification on chat that indicates the chat has been viewed by the visitor.21 votes
After a chat has finished ask the customer to complete a short survey.335 votes
Many of us use the prechat form to capture visitor details.
It would be good if these details can be merged into shortcut messages, e.g. /hello-and-ticket expands to Hello Name! Thank you for contacting us today. I am sorry that Department is having these problems. Unfortunately, this is not something I can resolve for you over chat. One of our senior techs will call you on Phone within the next 24 hours to sort this out.
In addition to prechat form fields, other mergetags could include agent/trigger name, site name, etc6 votes
need a option to know which visitor is requesting for "email transcript". I meant to say if someone is requesting a "email transcript" then admin should know which visitor is asking for the email transcript.4 votes
admin.. ihave 1000+ blog, and i want put script on my all blog. how i can add more than 21 blog if tawk just can add 20 domain restriction.
so can tawk make more than 21 domain restriction? thanks
thanks you1 vote
Add the ability to edit or delete messages that have been sent by the agent347 votes
Make an costumer FAQ. like the internal Tawk Knowledge Base2 votes
It would be nice if we could show or hide the email transcription option of our own free will. We can edit wrong typing while chatting.
कितना अच्छा होता अगर हम अपनी मर्जी से ईमेल ट्रांसक्रिप्शन ऑप्शन को दिखा या छिपा सकते। चैटिंग के दौरान हुवे गलत टाइपिंग को हम एडिट कर सकते।6 votes
having a dark mode on the widget to support dark style websites and for it to be easy on the eyes at night.15 votes
The fields' email and phone number currently does not verify details that's been provided. Could you please solve this?
The fields' email and phone number currently does not verify details that's been provided. It can be bypassed once the format for the said form are provided1 vote
The opportunity to import contacts, say from gmail, into tawkto so you don't have to search you contacts and copy and paste from gmail for example. Just like an address book I suppose, would make things a lot easier3 votes
assign different ring tones per dept1 vote
tawk to koppelen met jou fb pagina zodat je als bezoekers je daar benaderen via de chat deze samen komen op tawk to alle support op 1 plaats1 vote
Presence management needs improvement, so we don't have missed chats.
How about a API that allows setting of Agent status (away, online)
or better yet.
the desktop client set status to Away after a certain amount of time when no activity by user (keyboard / mouse)1 vote
AGREGAR VARIAS CUENTAS POR MEDIO DE UN ARCHIVO DE EXCEL CUANDO TENEMOS QUE HABILITAR VARIOS CLIENTES DE AGENCIAS DE MARKETING3 votes
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