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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Survey after a chat, Post Chat Form

    After a chat has finished ask the customer to complete a short survey.

    220 votes
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    13 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Edit messages

    Add the ability to edit or delete messages that have been sent by the agent

    271 votes
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    19 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. The visitor can see the last chat record

    Many visitors feedback, why can't I see my last chat history? Please improve the software to lock the visitor IP, visitors can see the last chat record when they open the software for the second time.

    Conversation history could look like in next idea:
    https://tawk.uservoice.com/forums/228427-feedback/suggestions/35792506-intercom-style-conversations

    210 votes
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    20 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.

  4. keyboard shortcuts

    add keyboard shortcut to end an active chat, send a ticket, or ban someone maybe? it must be easier to just press keyboard combination rather than moving the cursor to the corner of the window

    23 votes
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    5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Have on mobile pop up with a trigger-message

    when the trigger start, the trigger sentence have to pop up with a little screen just for the size of one sentence,, the visitor have to see it imidiatly and not just the little nomber "1" at the head of the icon
    In all chats services uts work that way

    103 votes
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    23 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    On mobile we can’t change this behaviour at this time.
    Since the chat is full-screen, it would be bad user experience to interrupt visitor from viewing your website.
    On PC browser trigger will open a chat to show trigger message to a visitor.

  6. Take chat to email

    When a user submits an offline message, I'd like to be able to use the dashboard to reply to this message via email. The email should include a copy of the offline message, and I should be able to choose a default subject for these emails. The conversation would then carry on via email.

    11 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Please provide custom css option to change pop out window styling

    It will be helpful if you provide custom css settings option to change the text alignments etc in pop out widget.

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. The Chat room, user chats only budypress

    members can send messages to each other and connect to a common chat channel. Thanks to Budypress (wordpress) members can be connected directly.

    15 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Prompt to rate the chat after ending

    I think there should be a prompt shown to the visitor to give a thumbs up/down and provide some feedback in a little textbox after ending the chat. Currently the thumbs up/down looks like an emoji and not a button to rate the support received.

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. Emails language should be customizable

    Ticket reply emails are in english, not in locale language. For example:-
    ##- Please type your reply above this line -##

    This is confusing to non-english speakers.

    252 votes
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    30 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Please add a feature to filter all negative, positive and neutral reviews history. So that we will know why someone has rated us good or bad

    Please add a feature to filter all negative, positive and neutral reviews history. So that we will know why someone has rated us good or bad.

    The history on the dashboard should have a filter to check based on date/month/year/customize the range

    12 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. We'll Buy Houses Atlanta

    Address:
    1033 Hemphill Ave NW
    Atlanta, GA, 30318
    Phone:
    (678) 345-8326
    Website:
    https://www.propertybuyersatl.com/
    Email
    propertybuyersatl@gmail.com
    Description:
    When you find yourself in need of fast cash and your housing payments are becoming too much, or you have found yourself with an inherited property you never wanted we are the company to contact. We can talk to you and give you your options and if you should choose to sell the house to this we can give you cash and do it free of the hassles that you would have to go through if you went through a real estate agency. Contact…

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Just another repository

    Quite attached my life

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. ability to send to client automatic email

    ability to send client automatic email while we are not in desk and client start chatting with us
    such as
    Your request (19590) has been received by our system and we will get back to you soon. Support is currently not available.

    Our Support hours are from 9 a.m. to 5 p.m. every weekday, Monday - Friday.

    Have a nice evening ahead!

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. On reports, filter by multiple users and save report query.

    Have the ability to filter by multiple users on a report and save the query for later viewing.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. IP tracking and recognition

    I would love to see automatically saved IP addresses in a rapport. Some B2B visitors have an IP-address bounded to there company.

    With that information, we have more potential leads. Now I need to manually save the IP-address and company name. When there is a monthly rapport of visitors and there IP-addresses I would be even more happy with tawk.io!

    I hope this will be available in the future.

    16 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. View agent direct messages

    It would be nice to have an ability for admins to view agent to agent direct messages

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. Report on custom fields

    It would be good to report on custom fields .

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Digital Advertisers - Digital Marketing Agency

    Business Address :
    141 Parkes Road,
    Melbourne, Victoria, 3000, Australia
    Business Phone : N/A 000-000-0000
    Website :
    https://digital-advertisers.com/
    Description :
    We are a full-service digital marketing agency providing SEO, PPC, Social Media, design, and more to companies around the Australia. Nurture your business with us as we are among top digital marketing company that helps you produce more leads and sales. Contact Digital Advertisers for more prospects and quality services in Australia.
    Keywords :
    Digital Marketing Agency, Digital Marketing Company, Digital Advertisers
    Category : Digital Marketing / Internet Marketing / SEO
    Pa-yment Methods : Cheque ,Paypal, Credit Card
    Hours open…

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. Filter Chat Notifications According to Content

    This would allow us to set a filter that would remove notifications for chat that equalled a set value. Here is an example. I use TawkTo for the chat channel on an evergreen webinar. That webinar was originally live and I ask people to put Y or N in the chat to respond to questions or statements I asked. Now, I would like to filter those chats out of TawkTo so I only get notified when there is a real question to answer. I reckon there would be a lot of other good uses too, like filtering out chats that…

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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