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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Survey after a chat, Post Chat Form

    After a chat has finished ask the customer to complete a short survey.

    245 votes
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    15 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Edit messages

    Add the ability to edit or delete messages that have been sent by the agent

    291 votes
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    21 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. Option to store the site visitor data for future analysis

    There should be option to store and export the site visitor data. This will help in analysis and future actions to be taken on website.

    9 votes
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    3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. The visitor can see the last chat record

    Many visitors feedback, why can't I see my last chat history? Please improve the software to lock the visitor IP, visitors can see the last chat record when they open the software for the second time.

    Conversation history could look like in next idea:
    https://tawk.uservoice.com/forums/228427-feedback/suggestions/35792506-intercom-style-conversations

    224 votes
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    20 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.

  5. Have on mobile pop up with a trigger-message

    when the trigger start, the trigger sentence have to pop up with a little screen just for the size of one sentence,, the visitor have to see it imidiatly and not just the little nomber "1" at the head of the icon
    In all chats services uts work that way

    109 votes
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    23 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    On mobile we can’t change this behaviour at this time.
    Since the chat is full-screen, it would be bad user experience to interrupt visitor from viewing your website.
    On PC browser trigger will open a chat to show trigger message to a visitor.

  6. keyboard shortcuts

    add keyboard shortcut to end an active chat, send a ticket, or ban someone maybe? it must be easier to just press keyboard combination rather than moving the cursor to the corner of the window

    23 votes
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    5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Take chat to email

    When a user submits an offline message, I'd like to be able to use the dashboard to reply to this message via email. The email should include a copy of the offline message, and I should be able to choose a default subject for these emails. The conversation would then carry on via email.

    11 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add a “tip agent” button at the end of a chat

    At the end of a chat, a “Tip agent” button will pop up so you could tip either a hired agent or regular agent. The agent will optionally asked to input their PayPal email address to receive tips. If the agent does not want to receive tips then the tip agent button will appear grey and if you click it it will say agent is not accepting tips.

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. add the attachment button

    adding the attachment button in the offline chat

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. Please add a feature to filter all negative, positive and neutral reviews history. So that we will know why someone has rated us good or bad

    Please add a feature to filter all negative, positive and neutral reviews history. So that we will know why someone has rated us good or bad.

    The history on the dashboard should have a filter to check based on date/month/year/customize the range

    15 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. The Chat room, user chats only budypress

    members can send messages to each other and connect to a common chat channel. Thanks to Budypress (wordpress) members can be connected directly.

    15 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Emails language should be customizable

    Ticket reply emails are in english, not in locale language. For example:-
    ##- Please type your reply above this line -##

    This is confusing to non-english speakers.

    253 votes
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    31 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Just the first user that answer the chat could write

    I have the problem with the Sales team, that they interrumpt the conversation betwen them with a client, that why maybe could have a feature, where you can put, that just the first user that answer continue the conversation

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. The Users or Agent should just see their conversations

    When a single agent logued in, he should see just ther conversations and not the conversations of other Users, Just the admin could see every conversartion of all the agents,

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. add a group live chat between site visitors not only 1 and 1 chat

    i want a live chat between all visitors on website like forums, not a chat only btw visitor and me ( admin ) that will be the best thing ♥

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. ACTIZEET

    Address:
    Tanmatra Ventures Pvt. Ltd.
    241A, D. H. Road, Kolkata – 700063, India
    Phone Number :
    7595881507
    Business Email:
    info@actizeet.in
    Website:
    https://actizeet.in
    Business Description :
    Actizeet Pure Shilajit is the greatest gift of nature. It is a natural source of energy which allows people to work harder with less exhaustion and more concentration. Using Actizeet in daily routine can help you improve your lifestyle. A premium product of Tanmatra Ventures Private Limited.
    Category:
    Health
    Owner name.
    Tapas K. Biswas

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. have a history of pages which customer visited daily or in a particular period of time

    Please provide a feature in which we can download the daily or monthly history of customer-visited pages of our website

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. Export all form custom leads and data (Phone Number)

    Please give me new features export custom leads and data like phone number and other stuffs. Important for Phone Number (Custom leads)

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. mobile chat widget

    The chat on mobile has no option to change whats written .

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. Developers Academy - Project Training Ahmedabad

    Website URL :
    http://www.developersacademy.org/
    Phone :
    91-9081888815
    Street Address :
    101, Chase House, Opp Induben Khakhrawala, B/h Girish Cold Drinks, Off. CG Road, Navarangpura
    City : Ahmedabad
    State : Gujarat
    Country : India
    Zipcode : 380009
    Keywords :
    Project Training Ahmedabad, Live Project Training
    Description :
    Get live project training in Ahmedabad for final year MCA, BCA & MSC IT, BE, B Tech Students from skilled professionals. Developers Academy is a paramount training centre for Android Project Training, iPhone Project Training, PHP Project Training, MCA training on live project in Ahmedabad.
    Business Email :
    info@developersacademy.org

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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