Hi!
Can you please add Kazakh language to your system?! I can provide all the translations.

I want to request for an important feature which is a view of list of agents and admins that are online. At the press of a button I should be able to see list of online agents also list of offline agents and admins.

I know there is a similar feature going through the direct messaging. But I tell you with a click of button will make it much more professional.

Thanks

Need a read/seen notification on chat that indicates the chat has been viewed by the visitor.

Hi All,
I noticed that the "email notification" feature sends one email for each missed conversation to the setup person. In order to efficiently monitor the service, it would be better to just send one email at the end of the session which summaries how many missed calls we got. For example, let's suppose we run the chat service from 9:00 am to 11:00 am and we got 100 missed conversations instead of receiving 100 emails, it would be beneficial to get just one email summarizing the missing calls. Thanks

Would be great to see the Agents name or ID in the Webhooks that are pushed out of the system

Make it so my status changes to Away after 5 min or a configurable amount of time I set if I'm not active on my Computer.

With TAWK-

1) We are Giving Support, Means a Agent Alice is interacting with customer. Is there something I can send email requesting feedback with our form to it and such email should sent to customer as soon as chat is ended.

2) Same way if I want to collect Feedback as soon as he/she tries to End Chat. I mean before ending chat feedback should be collected?

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Make an costumer FAQ. like the internal Tawk Knowledge Base

When a visitor maximizes the widget, it sends a welcome message.

Taking adventage of Knowledge Base, will be great to open to client's view in a king of Customer Portal, where the can self service looking for solutions

contact form embedded widget online status to be independent of standard popup widget.

contact form widget to be able to create automated tickets when message is sent

pre-chat form always show before chat started... triggers not works... is posible request name and email after user send the first message?

In the pre-chat form setup area, there should be a way to rearrange the question order, for example, in a multi-choice form there should be a way to move the individual choices in the multi-choice form, same should apply to the single choice forms.

Copy one propertie to create a new one and maintain all the settings (including widget) excluding the url and the chat/messages history.

I would suggest you to integrate WhatsApp & Telegram option

After a chat has finished ask the customer to complete a short survey.

I have an idea: adding the function enabling information that the agent read the client's chat message and vice versa. So, when the agent did read the client's message, under the client's message will be inscription "read" and vice versa. I think it's a really interesting idea. The client will know when the agent did read his message, and if he does not reply, "neglecting" it and vice versa, the agent will know when the client has read his message.

A simple website feedback widget that shows up on the right side of the webpage in addition to the chat widget would be a nice feature.