After a chat has finished ask the customer to complete a short survey.

Add the ability to edit or delete messages that have been sent by the agent

There should be option to store and export the site visitor data. This will help in analysis and future actions to be taken on website.

Many visitors feedback, why can't I see my last chat history? Please improve the software to lock the visitor IP, visitors can see the last chat record when they open the software for the second time.

Conversation history could look like in next idea:
https://tawk.uservoice.com/forums/228427-feedback/suggestions/35792506-intercom-style-conversations

when the trigger start, the trigger sentence have to pop up with a little screen just for the size of one sentence,, the visitor have to see it imidiatly and not just the little nomber "1" at the head of the icon
In all chats services uts work that way

add keyboard shortcut to end an active chat, send a ticket, or ban someone maybe? it must be easier to just press keyboard combination rather than moving the cursor to the corner of the window

When a user submits an offline message, I'd like to be able to use the dashboard to reply to this message via email. The email should include a copy of the offline message, and I should be able to choose a default subject for these emails. The conversation would then carry on via email.

At the end of a chat, a “Tip agent” button will pop up so you could tip either a hired agent or regular agent. The agent will optionally asked to input their PayPal email address to receive tips. If the agent does not want to receive tips then the tip agent button will appear grey and if you click it it will say agent is not accepting tips.

adding the attachment button in the offline chat

Please add a feature to filter all negative, positive and neutral reviews history. So that we will know why someone has rated us good or bad.

The history on the dashboard should have a filter to check based on date/month/year/customize the range

members can send messages to each other and connect to a common chat channel. Thanks to Budypress (wordpress) members can be connected directly.

Ticket reply emails are in english, not in locale language. For example:-
##- Please type your reply above this line -##

This is confusing to non-english speakers.

I have the problem with the Sales team, that they interrumpt the conversation betwen them with a client, that why maybe could have a feature, where you can put, that just the first user that answer continue the conversation

When a single agent logued in, he should see just ther conversations and not the conversations of other Users, Just the admin could see every conversartion of all the agents,

i want a live chat between all visitors on website like forums, not a chat only btw visitor and me ( admin ) that will be the best thing ♥

Address:
Tanmatra Ventures Pvt. Ltd.
241A, D. H. Road, Kolkata – 700063, India
Phone Number :
7595881507
Business Email:
info@actizeet.in
Website:
https://actizeet.in
Business Description :
Actizeet Pure Shilajit is the greatest gift of nature. It is a natural source of energy which allows people to work harder with less exhaustion and more concentration. Using Actizeet in daily routine can help you improve your lifestyle. A premium product of Tanmatra Ventures Private Limited.
Category:
Health
Owner name.
Tapas K. Biswas

Please provide a feature in which we can download the daily or monthly history of customer-visited pages of our website

Please give me new features export custom leads and data like phone number and other stuffs. Important for Phone Number (Custom leads)

The chat on mobile has no option to change whats written .

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Phone :
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Street Address :
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City : Ahmedabad
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