After a chat has finished ask the customer to complete a short survey.

It would be nice if we could show or hide the email transcription option of our own free will. We can edit wrong typing while chatting.

कितना अच्छा होता अगर हम अपनी मर्जी से ईमेल ट्रांसक्रिप्शन ऑप्शन को दिखा या छिपा सकते। चैटिंग के दौरान हुवे गलत टाइपिंग को हम एडिट कर सकते।

Add the ability to edit or delete messages that have been sent by the agent

Need a read/seen notification on chat that indicates the chat has been viewed by the visitor.

If we could send automatic answer to offline messages to let us know that we received their message and that our opening hours are ... and that they will be answered in 24H for example.

In the chat widget which is an option at the top three point on the right side, the email transcription that I want to hide that option. How to do. If there is no option to do this, please make this option available soon.

Thanks ..

pop out when someone starts a chat if you are currently on a different page, website etc, so you don't miss a chat while you are doing other things. Make the chat pop to the screen you are using

having a dark mode on the widget to support dark style websites and for it to be easy on the eyes at night.

Could u add like a trigger on tawk that if a visitor write hi in the chat and no agent is available tawk will answer like hello. I mean with this could tawk respond on certain words people write. i already tried with advanced trigger but tawk wont respond on certain words. this would be very handy

Its important information for counting sales, phone number is the best identification but there is no report where this info is located. reporting options is very poor.

New Phone number field while creating tickets so that we can insert client phone number in tickets.

I would like to include a person automatically. Right now i can only accept the name and the email.

I want to be bale to ask for an NPS score inside a chat window.

If you people prepare a report where we can get our page visitors will help us to make use of it for our business development and we can serve them instantly

There should be option to store and export the site visitor data. This will help in analysis and future actions to be taken on website.

Need notifications on owner website or admin dashboard to continue the chat rather than to use your own dashboard

just want a notification on my own admin that indicates employee there is a customer who wants to chat
if is possible to continue the chat on our own dashboard rather than to use yours it will be great and if it contains pricing as well also dont have any issue but i think it needs to have this feature

Can you provide the ability to add additional email recipients in a Ticket and have the ability to change the main ticket recipient.

i want to use button at the place of radio button kindly helo me regarding this.

It would be a great feature to be able to delete or edit agents from the group chat, because our responsibilities change quite often. Especially when colleagues leave and there is no access to the profile anymore, the old agents still show up in group chat.