We want to limit it up-to 1 agent per 1 chat. I would like to know if we can restrict multiple agents to join same chat?60 votesAdmintawk.to (top bird!, tawk.to) responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your question here.
We currently do not have a feature limiting an agent’s ability to view and answer chats.
All members of a property see the same dashboard, incoming chats and message history.
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Being able to add a class/es the the content blocks and alt tags to the image blocks would really boost the possibilities of the Knowledge base as content manager.
We are integrating the content in our site and this would really allow us to structure the content, add SEO value and fully customise the look and feelof the articles.3 votes
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The idea is to make available an option that can turn the Many to One chat approach to a One to One chat for confidential communications. We are an NGO that deals with confidential exchanges with our visitors. So the chats need to be handled in a private setting. Only supervisors can be see all active chats. But agents should not see each other chats. They can use direct messaging to ask for assistance or share ideas.1 vote
I suggest that the word / character limit not be limited when the chat is not offline1 vote
For added security, I would like to have two-step authentication for agents as they log into the app. I would be happy with email, text, or an authentic app.1 vote
when we have a holiday due to a holiday that falls during the week, we cannot set a closed chat. I propose to add the possibility of setting non-standard working hours on specific days1 vote
Add permission function for Roles so that for example Supporer cannot issue the IP Address of the user and for example the Manager can issue3 votes
I want to set the color of the widget and the color of the button separately. For example, if I change the background color to white, there is a problem that text area or button disappears.3 votes
The images uploaded on the Gallery section of the Knowledge Base are stored and displayed using the original file size (Ex. 1200x800 px).
When they are embeded on an article of the KB, they are displayed using 630px width.
Since the resource is there, would it be possible to have some kind of zoom behaviour so user can see the full size image?
Thanks and congrats for an awesome product and support team.3 votes
If a visitor completes their details on a landing page and then goes through to a payment/cart page - it would be really helpful to then send an agent a notification...1 vote
No company wants to start with #1 in my case I am switching from a different system and would left to start ad the number where I left my old system.1 vote
Hi, I run a hosting business and I use WHMCS. Please add a feature whereby a user's name and email are automatically fetched by Tawkto when the user logs in to their account on the Client area. This is really helpful to us on the other side of the chat as we won't need to keep asking users to identify themselves so we can look for their accounts to log queries. The pre-chat form is not really helpful in this case since users can just decide to start a chat without filling in anything. The feature should only fetch details of those logged in. I have already seen this feature in many other live chat platforms, so I hope you consider adding it.
Hi, I run a hosting business and I use WHMCS. Please add a feature whereby a user's name and email are automatically fetched by Tawkto when the user logs in to their account on the Client area. This is really helpful to us on the other side of the chat as we won't need to keep asking users to identify themselves so we can look for their accounts to log queries. The pre-chat form is not really helpful in this case since users can just decide to start a chat without filling in anything. The feature should only fetch details…1 vote
make every conversation for every agent private in other words when an agent joins a conversation, he is the only one to see the conversatio
Make every conversation for every agent private
In other words, when an agent joins a conversation, he is the only one to see the conversation and of course the admin of the property3 votes
add entertainment features for users like some free games : https://geometrydash-best.com1 voteAdmintawk.to (top bird!, tawk.to) responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update will answer your concern about adding games/entertainment links on your chat widget.
Our Widget Cards will allow you to personalize the content of your chat widget. You can add the URL of your games and your users can play it on another tab/window.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
In Pre-chat question we should have an option where we can ask Sub question based on user choice. Like if User chose Question A then we want to show another option with Question X Question Y etc.1 vote
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