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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. to notify user on mobile phone, when sessions get's automatically logout from mobile app

    Please add a feature to notify user on mobile phone, when sessions get's automatically logout from mobile app.

    Currently, I don't know when the session gets expired on cellphone and after 1-2 months, I resign into the mobile app

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add validation on Mobile number

    It Could be great to add validation on Mobile number, presently we don't have validation and users typing more than 10 digits

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, we don’t have a feature for phone number validation.

    The CRM (Contacts) feature is already in our development roadmap. Our engineers are working toward this new feature, and we will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  3. SECURE FORM

    I would really love it if you guys enter a secure form option for users to put their confidential passwords and usernames on

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Although a secure form option is currently not available in our chat widget, we take your privacy and data security seriously at tawk.to.

    All communication between you and your visitors is over SHA-256 Secure Socket Layer, and all data is housed on encrypted servers.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  4. Live Chat Editor

    To Add A Live Chat Editor, Change The Background, The Icon Without Any Coding

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    There is no option to change the background color of the chat widget and trigger at this time.

    We have, however, just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    You now have more options for customizing your chat widget.

    Our Widget Cards will allow you to personalize the content of your chat widget. You can add agents, images, videos and even a Knowledge Base search bar where your visitor can search for answers on the chat widget.

    It’s like having a mini-website in the chat.

    To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. Add New Feature

    Change The Live Chat Background

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we do not have a feature for changing the background of the live chat window.

    However, the background colors for Agent and Visitor messages can be customized in the Widget Appearance area of the Dashboard.
    Learn more about customizing your widget’s appearance here: https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget

    We’ve taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

  6. knowledgebase should have paste option from doc.

    https://help.tawk.to/article/creating-a-new-knowledge-base-article

    According to this doc, I need to go in every block and write according to it.
    I have my word document ready for my knowledge base. Did tawk have any option like just paste my content? I suggest option like this: https://hs-marketing.imgix.net/images/uploads/docs-editor.png?auto=compress&fit=scale&dpr=1

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Thank you for choosing tawk.to and for sharing your question here.

    At this stage, we do not have the option to migrate/copy-paste entire articles from Microsoft Word to the Knowledge Base.

    Articles may be designed and completed using the content blocks feature in the editor.

    We’re continuing to build out our Knowledge Base product and have taken on your suggestions.

    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  7. Placeholder grammar/syntax to refer to user-data (use in Shortcuts and Tabs, access CRM, make call, send SMS…))

    It's nice to have user data (either Pre-chat form or JS API adding Meta-Data). It's even better to USE it !

    Shortcuts : \hello = « Dear {firstname}, how can I help you ? »

    Trigger: « Dear {firstname}, welcome. We'll get back to you shortly… »

    Tabs : https://my.own.company/dashboard/showuser?userid={thisuserid} (connects to my CRM)

    Tabs : http://my.voip.provider/makecall?from={myagentnumber}&to={thisuserphone} (calls the client)

    Tabs : http://my.sms.provider/sendsms?to={thisuserphone}&message=Hello%20{firstname}…please%20rate%20our%20agent… (send SMS to the client)

    Really very powerfull, versatile, and a very big return for a limited investment.

    9 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. It would be great to be able to edit images for posting on the knowledge base

    It would be great to be able to edit images for posting on the knowledge base.
    Also, the current formatting tools will really need an update to contain a date picker, info panel, emoji stack, and a table for one.
    Image editing options with numbers in a circle would be a great addition.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, our Knowledge Base formatting options do not include photo editing, date/calendar, an info panel or an emoji stack. Can you clarify what you mean by a table for one?

    We’re continuing to build out our knowledge base product and have taken on your suggestions.
    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  9. Install tawk as browser app

    May I know if you guys offering a browser app for your tawk?
    For example, I can install tawk as a browser app using Microsoft Edge browser and it's installing a browser app.
    Like in chrome - I can install YouTube and some other websites as a browser app from the address bar and can use that as an app.
    I hope this screenshot will help you to understand more about the concern.
    https://prnt.sc/1euxq13

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    This is a great idea!

    At the moment, our tawk.to app is available for Windows, macOS, Android and iOS devices.

    - Windows App: https://www.tawk.to/tawk-to-for-windows/

    -MAC App: https://www.tawk.to/download-the-tawk-to-mac-osx/

    -iOS app: https://apps.apple.com/app/tawk-to/id907458277

    -Android app: https://play.google.com/store/apps/details?id=to.tawk.android

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  10. Change the color op the trigger

    It isn't possible to change the color of the trigger pop up now. My site color is white and the trigger color is also white. It doens't POP OUT of the screen now.

    9 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we don’t have a feature to change the color background of the Trigger window.

    We’ve taken note of your suggestions and will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  11. A tool to change the colours of the agent's dashboard, to make it different from another session if there are 2 chat environment opened

    A tool to change the colours of the agent's dashboard, to make it different from another session if there are 2 chat environment opened

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Rating shortcode

    It will be very awesome to have an Shortcode to rating such as [rate] similar to [option].

    It will help to engage agents with their chat ratings.
    Also add the score card on Dashboard.

    6 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Open chat after click on triggered message

    When a triggered message appears and you click on it, you expect that the message opens in the chat window. Instead, it only opens the widget home screen with different options which is confusing.

    Is there any possibility to directly open the chat message?

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. Custom logo format for knowledge base

    Currently, it is only possible to upload an individual logo in square format for the knowledge base (e.g. 200 x 200px). However, lots of logos have individual formats, e.g. rectangle instead of square.
    It should be possible to upload any kind of ratio/format.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, our logo for the Knowledge Base is set in a square format.

    Other ratios and formats are currently not available.

    We’re continuing to build out our knowledge base product and have taken on your suggestions.
    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  15. 1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have an integration with Google chat.

    Alternatively, you can add a URL tab.

    Adding a URL tab allows you to embed a website within the tab. You just need to give the Tab a name and enter the URL.

    Helpful link: https://help.tawk.to/article/creating-and-managing-tabs

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  16. An option to do a chat form AFTER a chat has started - instead of PRE CHAT

    We have realized we lose a LOT of chat requests because people do not want to give the email and name prior to starting a conversation. We disable the pre chat form and we get twice or 3x the amount of live chats but now we do not have the customers information. I have noticed MANY other chat clients use a feature where you can start talking - then they have a section on top or in the chat for the customer to add their email or name if they want to. The pre chat form scares off a lot…

    24 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions.

    We value your input and we thank you for the continued support toward our product.

    In relation to your concern, currently, we don’t have the feature where the user can input their details while in an active chat.

    However, I suggest using the shortcut feature to create relevant and useful canned responses. This will assist you to retrieve their details while your agents are on chats.

    Visit this link to know more: https://help.tawk.to/article/creating-and-managing-shortcuts

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  17. Record of products visited by each visitor

    Make a record of the products visited by a visitor who has already left.
    There are many visitors who enter my website, consult some products and leave, but I cannot see what they visited my page, so it would be good to have a record of all those visitors with the products consulted.
    It would be a complete good for this excellent tool.
    Thank you very much for taking this into account.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    At the moment, our Monitoring only shows real-time activities of visitors but does not record activity for future viewing when there is no chat activity.

    If your visitor has a chat history, navigation activity is available for viewing. However, you won’t be able to download the data.

    We are looking forward to providing this feature in the future. Updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help! help!

  18. Trigger chat message on button click

    Trigger a chat message to pop up when the user does something on the website, triggered by JS api

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, we currently don’t have a feature for setting a trigger based on a button click.
    Our Advanced Trigger offers the following conditions:

    1. Time/Date
    2. Location of Visitor
    3. Previous Visit Information
    4. Page Information
    5. Visitor Information
    6. Software/Computer of Visitor
    7. Online Statuses
    8. Chat-related Information

    Helpful link: https://help.tawk.to/article/advanced-triggers

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  19. knowledgebase

    API for KnowledgeBase
    So we can grab -
    1) Title
    2) Image
    3) Date Created

    This will help us link back to knowledgebase from our website (read more)

    3 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have API documentation for our Knowledge Base.

    We’re continuing to build out our Knowledge Base product and have taken on your suggestions.
    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  20. Add a tool to paste and retain formatting from Word (or other external word processing or text editing applications)

    Add a button to the Knowledge Base toolbar to paste clipboard contents from a word processor or text editing application such as Word that will retain that applications' formatting.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Bryan,

    Thank you for choosing tawk.to and for reaching out.

    The default format and font of our Knowledge Base is Lato, sans-serif. We currently don’t have other fonts that can retain the formatting of Microsoft Word.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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