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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Get the tawk report automatic everyday?

    Automatically get daily report via email or API.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    We have the weekly roundup email that shows a summary report of your website visits, widget use, and tickets.

    At this stage, we don’t have the option to set this report daily.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  2. IP whitelisting

    Is it possible that we can restrict agent's access within a specific IP? this way we can easily monitor agents activity within our office and that would help us prevent unauthorized chats..

    3 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    You can BAN your agent’s IP Address in order to hide the chat when they are browsing your website.

    This will also hide their statistics in your Monitoring section.

    Alternatively, you can save the details associated with your agent’s computer/ IP Address.

    The next time your agent visits your website, their name will now appear under the MONITORING section. They will still be included in the statistics report. However, you can now identify which visitors are your agents and which are your actual visitors.

    To do this, follow the steps below:

    1. Ask your agents to visit your website and let them initiate a test chat.
    2. Join the test chat.
    3. Under the Active Chat window, select the Details section located on the top right side (“i” icon).
    4. Rename the auto-generated IP…

  3. Consolidated Report for chat questions

    When chat starts you have a set of questions that customer answers. Right now the replies are only in chat transcript. If I want to check how many customers selected which option, I cannot. A consolidated report would help. This would be a nice feature to have.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    Answers on our Pre-Chat form are saved as a chat transcript. However, we don’t have a feature to collate and download the data.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  4. Need feature to disable Send Again Button in Offline Form

    Dear team,

    I have been using this app for a long time. It has been excellent till now. But, for the last couple of days, I am getting spammed due to one of your features.

    There is an option of Offline Form. It is a good feature when no agents are available and still, we can not miss the inquiries but, there is one drawback here. When a user fills up the form and clicks on submit, the form gets submitted. Then, he gets redirected to another window that has the "Send Again" button. And because of this, he can…

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    We currently don’t have an option to remove the “Send Again” button on the offline form.

    When a user clicks on the Send Again button, it will ask them again to fill in the form.

    This is helpful if your visitor needs to add another detail to their inquiry or raise a new message.

    In your case, you are receiving multiple forms as Spam in your inbox.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. 3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently don’t have a CSAT survey to send after the ticket is closed.

    Our feedback rating is through our Sentiments feature. This is where the visitor can click the thumbs up and down icons to rate the chat conversation.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  6. Changing the text after closing a chat conversation.

    I need to change the text that appears after closing a chat. Please integrate an option to do so.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    We currently don’t have an option to modify “Your chat has ended” message of your chat widget.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  7. Real-time monitoring Transcript

    Can monitoring information be captured and stored, such that we can monitor what property pages are visited, and when?

    Visitor navigated to Memorials - LRPC HOME 17:08
    Visitor navigated to Rev. ROBERT B. LOUTHAN - LRPC HOME 17:09
    Visitor left 17:12

    When someone visits our website and does not engage in either an online or offline chat, this is what we are able to view in real-time, but it’s not saved for future viewing or analysis:

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    At the moment, our Monitoring will only show real-time activities of visitors but no recordings for future viewing.

    For Chat history, it will show and save the navigation activity of your visitors. However, you won’t be able to download the data.

    We are looking forward to providing this feature in the feature. Updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  8. to add Kazakh language

    Hi!
    Can you please add Kazakh language to your system?! I can provide all the translations.

    70 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have a translation for the Kazakh language.

    Auto-translation is already on our roadmap. We will post updates once the feature has been implemented.

    In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links:

    1. Web dashboard > https://crowdin.com/project/tawk/
    2. Android app > https://crowdin.com/project/tawk-android
    3. iOS app > https://crowdin.com/project/tawk-ios

    Let me know if this helps. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

  9. Add user informations while chatting

    It would be nice if you could add the informations you collect while talking directly to the users profile without using the pre-chat form.

    9 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    You can add the user’s details without the pre-chat form whilst in chat by simply accessing the DETAILS tab – the first tab – located at the top right side of your active chat window.

    Here, you can populate their name and email address. Be sure to save these details. This will save the visitor details to your contact list so the next time they visit the website, you can acknowledge them as a repeat visitor.

    I’d also suggest creating shortcuts for repetitive questions. These canned responses can be use while chatting with visitors. They save you time and make sure your responses are accurate, consistent, also ensuring spelling and grammar is all correct.

    To learn more about shortcuts: https://help.tawk.to/article/creating-and-managing-shortcuts

    Should you have any other questions, require assistance, or just want to talk to…

  10. Customise day and time of Weekly Round Up

    It would be great to be able to choose when we receive the weekly round-up. Currently we receive it mid-Wednesday afternoon, whereas it would be much more helpful to receive this early morning on a Monday, in time for our weekly sales meetings.

    18 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    We currently don’t have an option to set the date you receive the weekly round-up.

    Alternatively, you can download your weekly/monthly report via the Reporting section, which contains detailed data related to your properties’ activity.

    Follow these steps to generate reports:

    1. Click Reporting (click on the graph icon in the left sidebar bar, 5th icon from the top)

    2. Select the site or tawk.to page for which you want to view reporting from the dropdown menu at the top left of the Reporting screen.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

  11. Divert Customer to Help Article rather than Chat Agent based on Question/Department Selection.

    Some questions can easily be answered by one of our help articles. It would be nice to be able to pre-face a Chat with a help article based on what Question or Department was selected, rather than them coming through to an agent immediately.

    For example, if i was to use your chat to ask about how to change the colour of my widget, you could direct me to your Knowledge Base article about this rather than taking up the time of your agent to explain or paste the same link.

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    The automation for our Help Center/Knowledge Base is currently not available at the moment.

    We’re continuing to build out our Messaging and Knowledge Base products and have taken on your suggestions. We will post updates once the feature has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  12. an option or setting to auto close the offline messages,once we created a ticket

    There should be an option or setting to auto-close the offline messages, once we created a ticket belongs to that. now both are showing open and that's confusing our agents about which offline message is converted to a ticket and so.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, all the offline messages have to be set to Close once the ticket is created.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  13. 1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, we don’t have a feature that shows the total number of your search results in the Messaging section.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  14. formatting messages for better leads

    Bros how you doing ?
    I am strongly believe an idea from real customer is something very valuable for the software because a customer knows what is not there and what is very necessary

    boss,
    to take a lead from text message is very hard process we need very basic functionalities such us

    1.Formatting texts inside chat (highlighting is quickest way to bring attention )
    2.Emojies - expressions really helps to keep customer emotionally attached imagine what if WhatsApp does not have emogies 😁
    3.basic usage of HTML tags for example

    <a href="https://partners.hostgator.com/c/2768052/557997/3094" target="_top" id="557997"><img src="//a.impactradius-go.com/display-ad/3094-557997" border="0" alt="Gator Website Builder"…

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Our chat widget supports emojis and is available when sending messages to your customer.

    The icon is located on the lower right side of the active chat window.

    Text format customization, image attachment and banners are currently not available.

    We are continuing to build out our Messaging product and have taken on your suggestions.

    We will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  15. Knowledgebase category message display - shortcut response and triggered messages

    Provide a message shortcut function to display KB articles by category in a message formatted view. Allow it to be used in online messages like a existing shortcut or in a triggered message . Not just a link to the KB category. It should display the KB articles for the category within the message.

    4 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    You can now enjoy the chat widget’s new look and features.

    Here are the following new features that will solve your request:

    1- KB search Card.
    You can now add a Knowledge Base Search Card that will allow your visitors to find answers directly from the chat widget.

    To learn more, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    2- You can now add images, URLs and videos to your Offline form.

    Helpful link: https://help.tawk.to/article/modifying-widget-greetings

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  16. Continue chat under site subdomain

    I have my main site and a store site under a subdomain.
    I have added my widget on both.
    When someone is in middle of chatting on the main site and goes to the store I would like the chat to continue rather than start a new chat since he's on a new domain,
    Is that possible?

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    If your subdomain page is not under the same domain as your main website, you will not be able to have a continuous chat.

    If a single chat widget is installed for one website, however, you will be able to continue the chat conversation on any of the pages to which your visitor navigates.

    Helpful links:

    1. Why add multiple widgets?
    https://help.tawk.to/article/why-add-multiple-widgets

    2. How to add multiple widgets to a website with JavaScript
    https://help.tawk.to/article/how-to-add-multiple-widgets-to-a-website-with-javascript

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  17. Chatbot to make suggested knowledge base articles based on the question from the user.

    Suggested knowledge base articles based on the question, followed by 'did this answer your question?' before an agent is required.

    6 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    This is a great suggestion! Automation with the Knowledge Base is a great way to provide quick answers for your visitors.

    Alternatively, you can add a Knowledge Base Body Card to your chat widget. Your visitors can now search for answers on your Knowledge Base directly from the chat widget.

    To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  18. Monthly report for total number of visitor, page view & chat

    would like to have the monthly data report for total number of visitor, page view & Chat

    1 vote
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Sign up and sign in page

    Create a sign up and login page for the knowledge base. It lets customers check their ticket status.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, we don’t have a separate user log-in for the Knowledge Base.

    All submitted tickets in the Knowledge Base will be sent to the Messaging section of the Dashboard. The user will get a notification email about the ticket.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  20. External Pre Chat Form

    Passing value from external contact form while submitting it trigger the chat with detail filled in the external pre form...

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently don’t have a feature passing contact information from an external Pre-Chat Form to tawk.to.

    We do, however, have Webhooks that supports the following events:

    Chat Start
    Chat End
    New Ticket

    For more in-depth information on how our webhooks work, visit our developer portal at https://developer.tawk.to/webhooks/

    We also have a JavaScript API documentation where you can invoke a flexible set of methods that may work for your web projects.

    You can check our JavaScript documentation here:https://developer.tawk.to/jsapi/.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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