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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Reporting API

    The reports that you produce are great but they're not exportable and so we can't connect them to the rest of our internal services.

    It would be wonderful if there was an API that we could contact to get:
    - Chats per agent
    - Missed chats
    - Chat transcripts
    - First Response times
    - etc...

    Either that, or somehow make this data exportable from your site/app somehow.

    Thank you

    134 votes
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    7 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    We currently have a REST API in the works that will be out once the documentation has been approved.

    In the meantime, check out our JavaScript API documentation for a flexible set of methods that may help with your website projects.

    You can find our JavaScript documentation here: https://developer.tawk.to/jsapi/.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  2. Agents restrictions based on IP/Network/Country

    Other chat software are using it, NO matter you cost for it, business clients can pay for it.
    They can allow to attend chats for agents only from specific ip/network/country for better management and privacy.
    As some time have to click the links given by their customer, then when agents click then they can know their location, may be USA company is hiring indian agents and disclose indian IP.
    Business clients like to show their agents are from origin country.

    This feature is available in other software, why not you introduce it and its very quick to develop as well.

    130 votes
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    12 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Our BAN feature can help restrict spammers or other unwanted users from accessing your widget.

    You can activate this feature with the following options:

    1. Banning a visitor
    You can ban specific visitors from your active chats and offline messages.

    Visit this link to learn more: https://help.tawk.to/article/banning-a-visitor

    2. Banning/blocking the widget by location
    You can block a specific country to hide the widget from visitors from that country.

    Helpful link: https://help.tawk.to/article/blocking-the-widget-by-location

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  3. Add Auto Join Conversations.

    I have a company. And we are soo fast for support. But sometimes slow join conversations. This is so bored. Btw, we want auto join conversations for tawkto. Thank you for reading.

    Best regards!

    130 votes
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    10 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we do not have a feature allowing agents to join conversations automatically.

    You can check agent response times to learn how long your customers are waiting before hearing back from an agent in the chat.

    To do this, visit the Monitoring tab > Live Chat > First response time

    To learn more, visit this link: https://help.tawk.to/article/understanding-reporting

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  4. triggers Languages

    Please make triggers Multilingual

    123 votes
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    7 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have auto-translation and language selection features in Triggers.

    Alternatively, create a chat widget for each language.

    After adding a new widget, you can now set your preferred language. Create a Trigger and manually set the language.

    Please note: Each new widget is in English by default.

    To learn more, visit these links:
    https://help.tawk.to/article/changing-your-widget-language
    https://help.tawk.to/article/how-to-add-more-than-one-widget-to-website
    https://help.tawk.to/article/how-to-add-multiple-widgets-to-a-website-with-javascript

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. Please add a signature feature that we can set for all out-going tickets

    Please add a signature feature that we can set for all out-going tickets. Retyping an email signature for every ticket can become redundant and time consuming.

    120 votes
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    20 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    Our Remove Branding Add-on includes customization of the footer in support emails and tickets.

    However, it does not yet include a feature for adding an email signature.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  6. Adding 2 factor Auth.

    I suggest that you add 2FA in order to keep accounts secure.

    I personally my self get targeted a bit. 2FA would make it almost impossible to hack my account.

    119 votes
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    12 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently don’t have two-factor authentication for signing in to your tawk.to Dashboard.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  7. REST api + webhooks

    Simple send/receive API for integration with services other than your web client. This is a feature I'm willing to pay for as a user.

    117 votes
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    8 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Our Webhooks support the following events:
    Chat Start
    Chat End
    New Ticket

    For more in-depth information on how our webhooks work, visit our developer portal at https://developer.tawk.to/webhooks/

    We also have JavaScript API documentation where you can invoke a flexible set of methods that may work for your web projects.

    You can check our JavaScript documentation here:https://developer.tawk.to/jsapi/.

    We have a more advanced REST API in the works that will be out once the documentation has been approved.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  8. Add REST api for creating and managing tickets

    Add a REST api for creating and managing (close, change status etc) tickets. This would allow people to use Tawk as a full on ticketing system and make it a great product.

    109 votes
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    13 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We have a REST API in the works that should be out soon.

    In the meantime, you can check out our JavaScript API documentation here: https://developer.tawk.to/jsapi/.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  9. Make a App for Linux

    Make a App for Linux

    102 votes
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    7 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, the tawk.to app is not available for Linux.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  10. Allow visitors on the site to chat with each other, make group chat with agent

    I am loving the tawk.to livechat feature and would really love to extend that level of quality to my users on my marketplace platform. Having Tawk.to to allow both buyers and sellers to communicate with each other would definitely be something which can be game-changing instead of just the current system of Web Admin with general users.

    100 votes
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    18 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, there is not a feature allowing visitors to communicate with each other.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  11. Ticket portal for customers

    A web portal where customers can view the ticket history, add message to own tickets, raise ticket and so on...

    97 votes
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    10 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We do not currently have a web page allowing users to view the status of their tickets.

    Only members of a property can view the status of tickets for that property in the Dashboard.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  12. Triggers for Offline Form, when no agents are online

    It would be awesome to be able to setup triggers for when live chat is not available, and the offline form is active.

    I'd like to be able to setup at the least one site wide trigger after X seconds.

    Otherwise it would be great to have the ability for triggers based on the url, so we can make the message fit for purpose :)

    93 votes
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    26 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    At this stage, there is no option to set up triggers to send messages when the widget is offline.

    However, our automation/chatbot feature is currently on our roadmap.

    To address your query about URL-based triggers, this feature is available right now when the widget is online.

    Learn more in this article: https://help.tawk.to/article/creating-and-managing-triggers.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  13. Turn chat online/offline manually despite other agents status and Scheduler hours

    My boss is often in the office later the rest of us and would like to be able to answer chats past our "closing time" which I previously used the scheduler to turn offline at. I understand that if all users are logged out, the widget will turn offline, however many of my colleagues leave their browsers open overnight for convenience from day to day and forget to log out. It would be very helpful if there were an option for Chat Admins to change the online/offline status of the widget manually.

    91 votes
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    10 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    At the moment, we don’t have the option to set the widget’s status to offline/online independently of agent status and the Scheduler.

    You can manually disable the Scheduler so it stays online all the time. However, any previously set schedule will then revert to the default schedule. When you are ready to reactivate your scheduler, you will have to configure it again.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  14. Allow us to put social media links with a Facebook, Instagram, Twitter icon etc

    make it so we can put our facebook,instagram,twitter etc on the chat on the bottom directly so when they click it they can follow us! this would be great :D please get this feature ASAP!

    90 votes
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    14 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    You can purchase our Remove Branding add-on to modify the footer message of your chat widget.

    You can modify the title and attach a URL link.

    Helpful links:

    1. Setting up the Remove Branding add-on:
    https://help.tawk.to/article/setting-up-the-remove-branding-add-on

    2. Purchasing the Remove Branding and white label add-on:
    https://help.tawk.to/article/purchasing-the-remove-branding-and-white-label-add-on

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  15. Accelerated mobile Pages

    Tawkto for AMP (Accelerated mobile Pages)

    89 votes
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    9 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    We currently do not support AMP (Accelerated Mobile Pages), as it disables JavaScript.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  16. Agent Spell Checker - Partner with Grammarly

    A welcome feature would be a spell checker on the desktop version. A great company like Grammarly will be a perfect choice to partner with.

    84 votes
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    under review  ·  4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  17. OpenCart extension - multistore/multilanguage

    OpenCart allows use of multiple languages within a single install. Essentially, they allow multilingual stores.

    OpenCart also allows multiple stores running on a single install/instance. It is a multistore software.

    So the talk.to OpenCart extension setting page should allow:
    1. Mapping of each OpenCart store to a talk.to site
    2. Mapping of each installed language for each OpenCart store to a talk.to widget within that OpenCart store.

    Store 1
    ----Choose talk.to site ----
    ----English
    --------Choose widget--------
    ----German
    --------Choose widget--------
    ----French
    --------Choose widget--------
    Store 2
    ----Choose talk.to site ----
    ----English
    --------Choose widget--------
    ----German
    --------Choose widget--------
    ----French
    --------Choose widget--------

    In terms of…

    82 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Gumanjee,

    Thank you for your feedback. We are currently working on updating all of our integrations and this is a feature will be included after the update.

    Hope this helps!

  18. Allow the chat background colour to be customised

    It would be great if the background colour of the chat widget itself could be customised from the default white to any colour.
    I have a black, blue and yellow colour scheme. The yellow user message box doesn’t look very good against the white background, the blue agent message box does but both message box types would look good on a black widget background.
    I’m surprised this hasn’t already been added as there’s customisation options for everything else.

    73 votes
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    12 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, we don’t have a feature for changing the background color of the chat widget.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    This new update will give a new look to your chat widget.

    Our Widget Cards will allow you to personalize the content of your chat widget. You can add any kind of content to your chat widget, including videos, images and a Knowledge Base search bar. It’s like having a mini-website in the chat.

    To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to…

  19. Export contacts

    We need export data of customer and fields add to list

    72 votes
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    20 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    You can export Contacts under the Messaging section.

    Here’s the process of exporting the contacts:

    1. Go to Messaging
    2. Select the Property
    3. Click on Contacts under the Property
    4. Click the “download” icon on the top right side

    You will receive an email to download a .csv file containing the name and email address of all your contacts.

    Visit this link for more information: https://help.tawk.to/article/exporting-contacts

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  20. Add a cc feature in the ticket for incoming and outcoming mail

    It is very important to add a cc feature in the ticket system, because If incoming email (that open new ticket) was send also to other email address in cc, I nees to know who they are and also I need to reply to all when reply to ticket.
    My request is really urgent! ;-)
    Thanks for your works!

    72 votes
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    10 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    A feature for sending tickets to multiple recipients is currently not available. At this stage, the only way to duplicate is to raise the ticket twice.

    Helpful link: https://help.tawk.to/article/creating-and-responding-to-tickets

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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