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  1. A VERY basic Chat Modul for Agents

    A VERY basic Chat Modul for Agents which allows them only to Chat to the visitors completely without confusing menus, stats, ticket System. Just to Chat with the visitors.

    For Commercial use the possibility to deactivate the emojies is indispensable.

    Possibility to completely deactivate the ticket System if not needed.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    tawk.to is an agent centric messaging application, so we won’t be scaling down versions for your specific agents.

    We may offer granular permissions in the future for specific Properties however, though the dashboard will remain the same.

  2. Reply to offline chat

    Hi, As of now we do not have option to reply for offline chat.every time we need to convert it to ticket.

    Thank you

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  3. MOBILE APPLICATION BRANDING

    Hi Would it be possible to have custom corporate branding in terms of colors and logo for the android and ios applications?

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    declined  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  4. 1 vote
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    Hi!
    We understand you wanting to contact Visitors directly via email but we are not allowed to provide exportable emails because they can be used for marketing purposes to which they have not given consent.

  5. single sign on for visitor on use email

    single sign on for visitor on use email (Use chat history together when using the same email.)

    1 vote
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    Hi!
    Until we can detect that it’s the same visitor he will be treated as same.

    In other case any person can enter same email, so it won’t be good to show him as same visitor when he isn’t.

    The registration through widget is not in our plans at the moment.

  6. I wont allow new visitor to enter the website ( or browsing ) without giving their details, so it means they should input their name , compa

    I wont allow new visitor to enter the website ( or browsing ) without giving their details, so it means they should (to force them to) input their name, company details before using our website. It can be a Pop up that don't allow them to view the website without entering their details. thanks

    1 vote
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    declined  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  7. RGPD!! I need a record of whether the visitor ACCEPT or on the contrary DO NOT

    tawk.to is adapted to meet RGPD

    but I have a question about it

    a simple question

    Opt-In Button

    Opt-Out Button

    what about it?

    it is not possible to leave a record of whether the visitor ACCEPT or on the contrary DO NOT ACCEPT????

    where can I see that on tawkt.to?

    no sorry we do not have a record of the opt in/opt out option when selected

    this option is absolutely necessary

    If you would like to request that change or feature, you can do so here > http://tawk.uservoice.com/
    82/5000

    to comply with RGPD and be able to demonstrate a posteriori…

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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!
    If user didn’t accepted yet or declined, he won’t appear in tawk.to at all, since we have no rights to track him.
    If user accepted he will appear in Monitoring section and be like a normal visitor, so there is no need to log somewhere that he opted-in.

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