Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
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A VERY basic Chat Modul for Agents
A VERY basic Chat Modul for Agents which allows them only to Chat to the visitors completely without confusing menus, stats, ticket System. Just to Chat with the visitors.
For Commercial use the possibility to deactivate the emojies is indispensable.
Possibility to completely deactivate the ticket System if not needed.
1 votetawk.to is an agent centric messaging application, so we won’t be scaling down versions for your specific agents.
We may offer granular permissions in the future for specific Properties however, though the dashboard will remain the same.
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Reply to offline chat
Hi, As of now we do not have option to reply for offline chat.every time we need to convert it to ticket.
Thank you
1 voteHi!
Offline message is treated like ended chat, so it can’t be continued.
So the only option is to do it by ticket. -
MOBILE APPLICATION BRANDING
Hi Would it be possible to have custom corporate branding in terms of colors and logo for the android and ios applications?
1 vote -
We implemented the tawk.to chat in our site. But, how to store the details (like name/ email) in my database.
Store the details (like name/ password) in database.
1 voteHi!
We understand you wanting to contact Visitors directly via email but we are not allowed to provide exportable emails because they can be used for marketing purposes to which they have not given consent. -
single sign on for visitor on use email
single sign on for visitor on use email (Use chat history together when using the same email.)
1 voteHi!
Until we can detect that it’s the same visitor he will be treated as same.In other case any person can enter same email, so it won’t be good to show him as same visitor when he isn’t.
The registration through widget is not in our plans at the moment.
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I wont allow new visitor to enter the website ( or browsing ) without giving their details, so it means they should input their name , compa
I wont allow new visitor to enter the website ( or browsing ) without giving their details, so it means they should (to force them to) input their name, company details before using our website. It can be a Pop up that don't allow them to view the website without entering their details. thanks
1 vote -
RGPD!! I need a record of whether the visitor ACCEPT or on the contrary DO NOT
tawk.to is adapted to meet RGPD
but I have a question about it
a simple question
Opt-In Button
Opt-Out Button
what about it?
it is not possible to leave a record of whether the visitor ACCEPT or on the contrary DO NOT ACCEPT????
where can I see that on tawkt.to?
no sorry we do not have a record of the opt in/opt out option when selected
this option is absolutely necessary
If you would like to request that change or feature, you can do so here > http://tawk.uservoice.com/
82/5000to comply with RGPD and be able to demonstrate a posteriori…
1 voteHi!
If user didn’t accepted yet or declined, he won’t appear in tawk.to at all, since we have no rights to track him.
If user accepted he will appear in Monitoring section and be like a normal visitor, so there is no need to log somewhere that he opted-in.
- Don't see your idea?