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  1. to add Kazakh language

    Hi!
    Can you please add Kazakh language to your system?! I can provide all the translations.

    70 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have a translation for the Kazakh language.

    Auto-translation is already on our roadmap. We will post updates once the feature has been implemented.

    In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links:

    1. Web dashboard > https://crowdin.com/project/tawk/
    2. Android app > https://crowdin.com/project/tawk-android
    3. iOS app > https://crowdin.com/project/tawk-ios

    Let me know if this helps. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

  2. Read/seen notification.

    Need a read/seen notification on chat that indicates the chat has been viewed by the visitor.

    69 votes
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    3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have a “Seen” function in our chat widget.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  3. Chat box must be draggable when Minimised also

    Chat box must be draggable when Minimised also. But from some specific place on the chat bar. It will help to multiple click and then drag and then again it need to minimise as it covers more space then before.
    Better if it just drags in shape what it is. But click at one point on the bar must be to avoid unnecessary dragging due to click by mistake.

    66 votes
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    under review  ·  9 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Admin Feature to Change Status of Other Admins/Agents

    Allow admins to change the status of other admins/agents.

    Preferably it would have the same options as if you were changing it for yourself (both the 'Online', 'Away' and 'Invisible' options and the 'Accept chats from' toggles), but changeable for other admins/agents.
    An option on the Manage Agents page to 'Allow admin status change' would also be useful.

    We've had users start livechats countless times when none of our admins/agents were online and one of them forgot to change their status. The user would expect for someone to join as it says 'Online'.
    This can be quite damaging to a…

    66 votes
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    6 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi, Ultan

    Thank you for choosing tawk.to and for sharing your challenge here.

    We highly recommend setting up the widget scheduler to cover your business operating hours in order to avoid incidents in the event that an agent forgets to log out..

    The Scheduler's purpose is to make the chat widget go offline even if the agent is logged in.

    Once the Scheduler is activated, you don't need to worry about forgetting to log out or manually setting your status to Offline.

    Example:

    Let's say you’ve scheduled your widget to appear online from 9 AM - 5 PM. If you log in before 9 AM, you can still monitor your visitors without receiving any chats. However, your chat widget will stay offline and the visitor will get the offline form.

    The same thing happens when the clock hits 5 PM. Even if there are agents online, the chat widget is…

  5. Assign Department(s) to specific landing pages

    The ability to assign departments to specific pages or sections of the website, This way specific users can talk to the correct department based on landing page

    62 votes
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    6 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have a feature for assigning Departments to specific landing pages.

    Here’s how the department function works in the tawk.to chat:

    ​1. Chats can be assigned to departments. All Agents, including those who are not assigned to a chat, can see the incoming chats. However, only those who are assigned to the department will get a notification.

    ​2. This allows for easy chat take-over, especially if the transfer is from one department to another.

    3. ​In departments, other agents only hear the notification sounds if there are no agents currently online in the department the visitor has selected. So the only time it rings for all agents is when a department is selected that has no agents currently online. This is to prevent the chat from going unanswered.

    ​4. Currently,…

  6. Delayed widget launch

    Delay widget for X seconds before it appears on the site.

    There are so much info to be shown on sites these days. Like cookie disclaimers. There fore I would like to see a function to be added to delay the widget from appearing on the site.

    61 votes
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    8 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Limitation of one agent to join per chat

    We want to limit it up-to 1 agent per 1 chat. I would like to know if we can restrict multiple agents to join same chat?

    60 votes
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    13 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently do not have a feature limiting an agent’s ability to view and answer chats.

    All members of a property see the same dashboard, incoming chats and message history.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  8. Closing chat message annoying

    When a customer ends the chat there is a message saying that do you want to end the chat is annoying. Once customer click end chat, it means he or she want to end, still asking them is really annoying them. Please remove it.

    54 votes
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    8 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    We are currently working on a complete rewrite to the way we handle visitor sessions, which will allow us to remove the need for visitors to “End a session”.

  9. a per agent scheduler

    I like the scheduler feature, but it would be great to manage a schedule per agent and not per widget. Or on top of the widget's schedule.
    I use Tawk.to on several websites with agent in different continent. We offer a 7/24 chat on the websites but each new chat make rings every agents phones or desktop app all over the word and we do need to sleep sometimes :-)
    A schedule per agent would solve this problem;
    thanks.

    52 votes
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    7 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!

    Thank you for choosing tawk.to and for sharing your ideas with us.

    As of the moment, our Scheduler allows you to set the days and times the widget is active on your Property.

    The ability to set schedules for individual agents is currently not available.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  10. Duplicate "Site", copy property - to duplicate the widgets, settings, triggers etc

    Duplicate "Site" option - to duplicate the widgets and settings and triggers etc (without having to create them from scratch each time, which is time consuming when you have to modify all the colours, behaviours, content etc for each and every customer you want to deploy Tawk.to on.

    49 votes
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    6 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,


    Thank you for choosing tawk.to and for sharing your ideas with us. 


    We currently don't have an option to duplicate or migrate settings from one Property to another.


    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min


  11. Retrieve data for display in website

    Hai, I want suggest you to,

    1. Enable API for display active USER from monitoring
      If this feature is present, it will greatly help the guests in order to know how many guests are currently online.

    2. Enable API for display Message Count
      If there is an API will be very helpful for the administrator, because the admin can know if there are new messages sent by a (via the website)

    3. Chat With Fellow Active USER
      Adding a sidebar for a list of online users. so when they click on one of the online users, they will chat together

    48 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    Our JavaScript API documentation provides a flexible set of methods that may work for your web projects.

    You can check our JavaScript documentation here:https://developer.tawk.to/jsapi/.

    We currently do not have a feature that allows user-to-user interaction.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  12. enable users to reset their dashboard / chat statistics

    It would be nice to be able to have this option so as not to count the test chats initially made by admins. It would also allow clear tracking record per desired period - say, admins want to start a clean slate every month, or year.

    47 votes
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    5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!
    Thank you for the suggestion!

    When you start using the platform and wasnt to try out tawk.to functionality you can do that by using your profile page which is created by default or by creating a new page.
    If you wish to test on your website – you can create a test-property. After testing delete it and create a new property, so it won’t have any stats at all.

  13. Give option to delete created "Tag"

    You have given option to create a "Tag" but there is no option of deleting "tag". if we have created duplicate "tag" to assign some chats, there is no way to delete duplicate "tag". we can just remove but can not delete.

    46 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Google Single Sign On for agents

    Would be good to allow agents to sign on using their Google account. We use Google Apps/G Suite for our main employee directory, and we like to have all other systems that we use employ the Google SSO option, so that employees/agents have one less login to remember. This also makes things more secure for when someone leaves the company.

    45 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi, Markus Simpson

    Thank you for choosing tawk.to and for sharing your ideas with us.

    At the moment, we do not offer a single sign-in using a Google account.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  15. Add different support channels (Facebook, Whatsapp, etc) within the dashboard

    I woud like to see facebook messenger and/or whatsapp support witihin the same dashboard to have a full service support dashboard.

    44 votes
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    5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi, Taco Piek

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Our Facebook and WhatsApp integrations are already on our future roadmap. We will post updates once the feature has been implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  16. An ability to pre-fill pre chat form via URL and JS

    It would be nice if you add an ability to pre-fill pre chat form via both direct URL and JS widget.

    Example, pre chat form has fields:
    1) Department
    2) Customer name
    3) Customer ID in CRM

    When using direct URL to start chat, we should be able to pass values for any of fields in the URL. The same is when we use JS widget.

    44 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    Our JavaScript API documentation provides a flexible set of methods that may work for your web projects.

    You can check our JavaScript documentation here:https://developer.tawk.to/jsapi/.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  17. Allow admins to control agent alias: position, name

    It would be great if admins will be able to control/change the current aliases

    At this point we have overall of 30+ agents answering our customers, our Quality Assurance personnel have zero idea what Position Title is being displayed to customers by each Agent.

    There-fore, we have to check and assure through separate communication that every new and current Agent has the requested Position Title assigned for their Alias.

    I think it's going to be very useful if admins will have the access to overall list of aliases each Agent is using, to view & modify their Position Titles.

    43 votes
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    5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Assigned Agent by Country of Origin

    It could be great to assign an agent depending of the visitor's country of origin. Very useful for companies that have different policies/features/services in each country.

    Thank you :) !

    43 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Custom visitor properties

    It would be great to have possibility to set custom visitor properties over JavaScript API, such as visitor.channel or visitor notes update.

    41 votes
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    under review  ·  2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Add Internal ticket feature

    It would be great if we can issue a ticket to internal departments, not to clients
    Ex, support agent receive the enquiry and issue the ticket to Account department, not to the client. Account team can reply to them.

    41 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Takiko,

    This is a good idea.

    Here is a temporary workaround.
    What you can do is, in the “Recipient Email” field put the person you want to assign the ticket to and then from the “Assign to” dropdown pick which agent or department you want the ticket to be assigned to.

    Hope this helps for now.

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