Hi team,

As of now in order to get live notifications about the new visitors, we need to either log in to the dashboard or have the app installed.

It's not always possible to have either of them (some companies won't allow phones at the workplace, some may have trouble working with multiple browser tabs due to performance issues). I belong to the second category, not always possible to keep Tawk dashboard tab open on my browser.

We recently solved a similar problem for our SaaS app by publishing a browser plugin, which will notify the customer about the events which they want.

I hope to have a browser plugin for tawk, which can notify about the new visitor and other important notifications to customers even if they don't have dashboard tab open.

Having such a plugin can improve our work efficiency and allow us to immediately offer assistance to website visitors.

Hope your team will consider this request.

We have realized we lose a LOT of chat requests because people do not want to give the email and name prior to starting a conversation. We disable the pre chat form and we get twice or 3x the amount of live chats but now we do not have the customers information. I have noticed MANY other chat clients use a feature where you can start talking - then they have a section on top or in the chat for the customer to add their email or name if they want to. The pre chat form scares off a lot of people but we still want a way to capture the email and name DURING the chat. Many of our competitors are doing this in the chat software they use. Trust me it will increase chats 3x as much. We have the pre chat disabled and its more work for our in house staff to ask for the name and email but we are getting MUCH better results. We would like a way for the software to let the customer start chatting - then we can either request name and email and it lets them type it in, or an option in the customers chat window to add the name and email WHILE they are still able to talk so they can decide to add it or not. This would help a TON!

We have had some negative reactions to the «preview»-function in the chat window. Turns out our customers aren't too happy about psychic agents.

For now we have solved this issue by adding a text in the chat window: "Please note that in order to provide the best possible service, we can see what you write before you press the send button"
We believe this is not the best way to gain our customers trust, and we are afraid many will avoid chatting because of this.

The best solution would be if this preview-function was optional. We want to be able to turn it off.

I know other chat-programs have this function

Modern chat services has an option for display trigger message on mobile. This service has, but does not show full message like in full screen mode, it shows icon with number of trigger messages, and you need to click on it for the full message. This doesn't attract attention like in the full screen mode.

I was wondering is there a possibility to display trigger on mobile and tablet not only in fullscreen mode?

This could be done as part of trigger where you can find the button to activate this option while setting the trigger or in the chat widget enable/disable option.