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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. 1 vote
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  2. Calling option would be a great idea

    Calling option would be a great idea

    1 vote
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  3. Have a way to track success of different messaging (number sent and replies)

    Report of no. sent and no. of replies so we can test and improve messaging and settings

    1 vote
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  4. Change "chat" word in widget icon

    Mobile widgest can be change.. We need other languages for mobile widget not only "chat" word..

    1 vote
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  5. Have feature were we can see all the names,emails and phone numbers of customers who chat with us at a particular day

    Have feature were we can see all the names,emails and phone numbers of customers who chat with us at a particular day, so we can export to csv or something else ?

    1 vote
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  6. Messages that cannot be replyed.

    In automatic options, add an option to display a message which cannot be replyed,until customers opens a chat (filling out the fields before starting a chat, and also if the chat is currently online) and an option that allow closing a chat (execute a automatic chat close in automatations and add like [close] tag to allow to send a message and also close the chat,a message which cannot be answered until chat is reopened.

    1 vote
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  7. we need to control views inter agents by departament

    we need to control views inter agents by departament

    1 vote
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  8. customise the start chat button

    customise the start chat button

    1 vote
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  9. 1 vote
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  10. Assistance to other Tawk users (be a guest on another account)

    I have a customer who also uses Tawk, it would be a great feature if they could invite me into one of their conversations. For example, I may be able to assist in a specialist area there and then as an invited guest rather than being sent a transcript after.
    As a guest I would suggest that I would only have access to that specific conversation and not my clients dashboard etc.

    1 vote
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  11. Put an "expand all" button in the ticket / messaging system

    When opening a message in the ticket / messaging system if it is a long email chain ALL of the previous replies are compressed and you have to individually click each message to expand it.

    Please put an "expand all" button in the ticket / messaging system PER message chain. That way it will only expand the current message thread to save resources.

    Thank you

    1 vote
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  12. Leave your self

    So you are able to leave the twak web without the admin perm

    1 vote
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  13. App get idle after few minutes..Can we change it so it is always active

    App get idle after few minutes..Can we change it so it is always active

    1 vote
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  14. Creating a feature to allow the chat to open when the exit tab is clicked on the browser

    When a site visitor clicks the close tab button, allowing the chat to appear to prompt further questions.

    1 vote
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  15. Window chat appears softly when user visits a website page

    It would be great when a user visit a website page, window chat appears softly like this one on this site: https://www.infusionsoft.com/software/features

    Thanks

    1 vote
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  16. Add user statistics

    Per day be able to see not only how many users visited the site but see a list of all the users that visited and each page they navigated to and for how long.

    1 vote
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  17. 1 vote
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  18. Provide Menu To Filter The Visitor's Name Based on The Specific Range

    It's a bit wasting time to keep on clicking "MORE" button to check the visitors' names on some specific date we want.

    It would be a lot easier for us to save and record the visits of every chatter, if you could provide new menu for Filtering the visitors' names based on the specific period/ range.

    Look forward to hearing from you!
    Thanks

    1 vote
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  19. New Features

    This chat programme seems to be a great piece of software to interact with the visitors to your site. Actually, why we need to interact with visitors? We want to make them to buy our products/services.

    I understand that once the visitor leaves the site, it records the input data as well as the IP address. However, there are visitors who do not want to chat with us though they visit our site. When they are in the site, most probably their IP address is records but when they leave, it vanishes. Is it possible to record the IP address…

    1 vote
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  20. I want you to have more features like page title on the chat frame. De those on my site will see the like button on the chat frame and trac

    I want you to have more features like page title on the chat frame. De those on my site will see the like button on the chat frame and trac

    1 vote
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