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To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Mobile and Desktop widget independent positioning

    It was nice if it were possible for example to have the chat widget in the bottom on the desktop, and for example on the right side on the mobile

    440 votes
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    99 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    You can now enjoy the chat widget’s new look and features. This includes the Mobile Widget.

    You can now set the position of the chat widget on a mobile device.

    Follow these steps to change the appearance of the chat widget:

    1. Click the Administration cog in the lower-left corner of your dashboard.
    2. Select Chat Widget.
    3. Under Widget Appearance, select Advanced.
    4. Under Mobile Widget, select your preferred Mobile Widget Position.

    Helpful link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  2. Export / Download reports with excel or csv

    there should be a way to create report and export to a file them as this is important for customer service managers

    360 votes
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    completed  ·  42 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Add a public facing knowledge base

    It would be great to integrate a public knowledge base like the one you guys have: https://www.tawk.to/knowledgebase/ So that customers can search for their own answrs first or when chat is offline. This will minimize the amount of chatting and ticket submissions for simple questions.

    Hosting that on a white label space like support.yourdomain.com via CNAME records would be best so that the user never feels like they've left your site.

    Custom headers/footers and navigation would help with the experience.

    Best part of all of this is that you tackle almost all of the support needs in one place: chat,…

    167 votes
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    27 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Option to disable contact form and replace with custom text

    When no one is onlne the contact form is showen. And this feature would allow it to disable it and replace with custom text

    145 votes
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    33 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    You can now enjoy the chat widget’s new look and features. This includes removing sections in the Offline form such as Message and Phone Number.

    Please note: Name and Email fields can’t be removed. However, you can choose to untick the Mandatory options (star icon).
    To learn more about the new feature, visit this link: https://help.tawk.to/article/modifying-widget-greetings

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. Ban / limit / block / restrict country

    I think the option is must that we should choose if we want to Enable or Disable Chat based on Region/state/country

    92 votes
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    26 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!

    We have implemented `Availability Restriction` feature for widget settings, where you can restrict by domain (already was available) and by country*.

    To access this feature please go to:
    - Admin – select required Channel (Widget) – Availability Restriction.

    • At the moment search works with lowercase letter (will be fixed soon to accept also uppercase).
  6. Visitor chat transfer if they need to leave

    I used another service that had a great feature in which if a visitor needed to leave they could transfer their chat to SMS (twilio), messenger, email and other apps, This was used a lot and enabled us to make more sales.

    66 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  7. 53 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Mass close messages/tickets

    Mass close tickets and messages in the "Messaging" tab, we have over 600 open ones and it's almost impossible to go to every one and close it.

    27 votes
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    7 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!

    We have implemented mass close for tickets and history chat in tawk.to Messaging.
    When you select multiple tickets or/and chats in the appearing dialog will be “Close” button.

  9. Add knowledgebase access on IPhone and Android app

    We don't have a way to access the knowledge-base on mobile yet. Please add this as it would be very beneficial.

    26 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!
    In latest Android and iOS app updates we added Tabs support in visitor, history chats and tickets, which also contains access to Knowledge base.

  10. How I can change the english language to spanish in the online message

    Hi, This is the message you see online: Welcome to our site, if you need help simply reply to this message, we are online and ready to help.
    But I want to change to this: Bienvenido a nuestro sitio, si necesita ayuda simplemente responda a este mensaje, estamos en línea y listos para ayudar.
    In the widget manager I wrote this: Estamos en directo y listos para conversar contigo ahora. Escribe algo para comenzar un chat en directo.
    But does not show those changes, can you help me, please?

    26 votes
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    8 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Delete option for Contact

    If you can add, delete option for contacts (from admin login only) then it will in another level.

    18 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  12. GDPR - Tick Box that visitor agrees with the storage of info and messages.

    Add a tick box where visitor must tick "By using this chat you agree with the storage and using your personal information and messages" to enter chat. As this may be required by May 25th with new GDPR regulations?

    14 votes
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    3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    We have implemented Consent form for visitor.
    To set it up please go to Admin – select required property – click Consent Form on the right menu.

  13. Picture not send to customer with mobile application

    dear in mobile we are not able to upload or share picture with tawk application please add this feature.

    12 votes
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  14. Knowldege base

    hope the knowledge base for customers

    12 votes
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  15. Make an costumer FAQ. like the internal Tawk Knowledge Base

    Make an costumer FAQ. like the internal Tawk Knowledge Base

    11 votes
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  16. Please make it possible to turn off email notifications of new ticket created

    Our admin account is using a email that is forwarding to another email of mine so every time a ticket is created I get 2 emails and it's flooding my inbox. Would be great if there was the option to not receive email notifications everytime we have a ticket created.

    10 votes
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  17. Option to make users re-enter the pre-chat form every time they want to start a new chat

    Hello! I've been using Tawk.to for about a day now, and I absolutely love it! Though, there is a problem I've been having. I have multiple departments, and users can select the department they need support in using the pre-chat form. That is all fine, but say they contacted support before, the pre-chat form would not show up and it would just contact the previous agent. I need users to enter the pre-chat form every time they want to contact support, regardless of if they've contacted support before.

    I believe this should be an option that can be enabled/disabled in…

    10 votes
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    completed  ·  1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  18. don't allow 2 agents chat in the same time with the same visitor

    don't allow 2 agents chat in the same time with the same visitor, or notify the agent when his partner join to the same chat with the same visitor

    10 votes
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    Hi!

    If chat is already served, other agent will need to confirm (press Join twice) that he wants to join already served chat – “Another agent in chat, join anyway?”
    When other agents joins the chat there will be a system-message “ has joined the conversation.”, so first agent will know that there is other agent participating in the conversation.

  19. Video Chat

    Hello team,
    Let me start by saying this is an awsome app. I see there are several different suggestions to update it to suit several different needs, and would like to suggest that you add a video chat option, using the visitor's camera. Somthing like Skype, but witout the need to install software. This would greatly improve the sales options of our website. It would be like a "portable" Skype, where one can video chat, type and exchange files at the same time, through the website, without the need to install any software. How great would that be? Full service!…

    9 votes
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    3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Add a chat invitation trigger

    In other services there are option to add a trigger that will invite a customer to a chat vs. actually opening a chat and requiring that they close it.
    For example:
    It'd be like the "Site Notificatin" but instead of opening a chat window is asks the customer "Have any questions?" with a Yes/No option. Once they click yes, then the chat window opens.

    We did this with our previous client and our chats tripled. Unfortunately, with the current system with tawk, it seems a bit intrusive and requires they end a chat they didn't want to start in the…

    9 votes
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