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27 results found

  1. Add Windows Mobile App

    Mobile App for Windows Phone would be very nice

    277 votes
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    72 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there dear tawkers,

    We would love to support Windows Phone but it’s market share is below 1% and Microsoft has dropped support and there will be no future releases.
    http://www.theverge.com/2016/5/23/11743594/microsoft-windows-phone-market-share-below-1-percent
    https://www.idc.com/promo/smartphone-market-share/os;jsessionid=5E23A8B9FB548BB1EC7F610408A9D9A8

    So it doesn’t make sense to develop a Windows Phone app. If Microsoft decides to revive this OS, we will definitely support it then!

    Hope this answers your question.

  2. App for Blackberry

    Blackberry app for tawk would be more welcome

    34 votes
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    9 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Hey Balaji,

    We understand that some users still use Blackberry but it’s marketshare is so small (less than 1%) that it is not viable to make an app for 15 people or so.

    Hope this answers your request.

  3. contact form

    Instead of replying users to send emails to my forwarding emails, why don't make a contact form for them to fill it? I mean not the contact form in the chat, but a totally indepenndent contact form embedded on a website.
    Example of infos is Name, Email, Subject, Message......
    Instead of letting the send an email, why dont ask them to fill up a form? I currently use Pirate Forms and it isnt working well as its a 3th party.

    Please consider,
    thanks!

    Example : https://gyazo.com/0b90a2bdd113e728ad7e952a2dfa5df2

    7 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Hey tawker,

    That is a completely different product and use one of the companies that do this. Our strong point is live chat. But you never know where would we expand next.

    Thank you for the idea!

  4. Avatars for users

    Hi there,
    Can you add avatar feature for users as well?
    So, if the system that uses your chat, which have users' avatars would be able to send avatars with user emails.
    Thanks in advance.

    6 votes
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    declined  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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  5. Please add email notifications for incoming chats.

    Some of us need it for older phones and "smart watches". We can also setup "email to SMS" function on our side to make notification even faster.

    5 votes
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  6. Show name of agent inline of chat when joining or leaving

    Show name of agent inline of chat when joining or leaving

    4 votes
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    declined  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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  7. create a widget to allow the upload of forms to collect identifying information from the user.

    The form feature during a live chat would allow organizations an easy way to collect information needed for someone to join. The alternative at the moment is to simply ask them the questions but if there was a pre-created form that could be used, it would simplify the process both for the agent and user.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there Ken,

    We see that users are requesting this feature but once you are already in a conversation with a Visitor, you can manually change Visitors information in conversation details.

    Hope this helps!

  8. 3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there Mao,

    Thank you for the request but we are not planning on implementing 3rd party authorization anytime soon.

    Hope this answers your request.

  9. List referrer in reportings

    being able to see referrer in reportings everyone would know which trafficsource is doing well in regards of having interested visitors and therefore chats

    3 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there dear tawker,

    Currently we are not planning on integrating this feature but you can use Google Analytics to determine which sources are the most widespread for your site.

    Hope this helps!

  10. add estimate time change

    Hello sir, i used many chat systems. this is very good. i request new feature from you. please add feature to edit estimate time change feature.

    Thanks

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there dear tawker,

    The estimated time is calculated automatically and we don’t have any plans on allowing it to be set manually.

    Hope this answers your request!

  11. Active In Iran

    Please active Tawk in my country, Iran. your Script is fine and one of the best online chat system but i can't use this in my country :(

    3 votes
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    declined  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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  12. false ONLINE and when you give click to redirect to a URL

    something you should add to your system is that when this "off" you can place a false ONLINE and when you give click to redirect to a URL that can be a ticket system for example.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Hey tawker,

    Unfortunately this would be misleading your Visitors because you would be offline while Visitor thinks you are online. That is why we have an offline form for which you can add a little banner.

    Hope this helps.

  13. Submit tickets via own ticketsystem instead of Tawk.to ticketsystem

    Some ticketsystems have their own api to create a ticket from outside the ticketsystem.

    Would be great if we can enter this information easily via the admin.

    The ticket can then be created on demand from the agents dashboard, without entering manually that in the other ticketsystem.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Hey Jeroen,

    Although we will be working on several integrations in the near future, other ticketing systems are not in our scope. Maybe later in the future.

    Hope this answers your request.

  14. There should be an option to have the embedded chat always fill the users screen

    An option so that embedded chat forms will always fill the users screen would be great, and very useful for popups.

    3 votes
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  15. Website Admin Panel Integration

    Great product. Can be extremely useful for users to integrate into their own website admin panel...

    3 votes
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    Hi there dear tawker,

    We want people to use our dashboard and don’t have any plans to allow it be visible in other services.

    Hope this answers your request.

  16. to make your app for android 2.2 phones.

    make your app to compatible with android 2.2.

    3 votes
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  17. I work from home via the Internet. Have I ever had to go and forgot to put "Invisible" on the PC. It would be very useful to put "Invisible"

    I work from home via the Internet. Have I ever had to go and forgot to put "Invisible" on the PC. It would be very useful to put "Invisible" (or "Away") from my cell phone.

    3 votes
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  18. Remove client cookies from the widget

    It would be desiderable to allow a "remove client data on chat closed" from the widget configuration menu. I've some clients that chat with us from a public computer. We ask for client's name prior to chat but once the client close the chat, the next client is not asked to fill his/her name and the name of the previous client is used, because the computer is the same.

    2 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there Manuel,

    We are not planning on removing the cookie data because it breaks the statistics. But you can inform Visitors to use the incognito mode that most of the modern browsers have and that will clear cookies automatically after closing the browser window.

    Hope this helps!

  19. RGPD!! I need a record of whether the visitor ACCEPT or on the contrary DO NOT

    tawk.to is adapted to meet RGPD

    but I have a question about it

    a simple question

    Opt-In Button

    Opt-Out Button

    what about it?

    it is not possible to leave a record of whether the visitor ACCEPT or on the contrary DO NOT ACCEPT????

    where can I see that on tawkt.to?

    no sorry we do not have a record of the opt in/opt out option when selected

    this option is absolutely necessary

    If you would like to request that change or feature, you can do so here > http://tawk.uservoice.com/
    82/5000

    to comply with RGPD and be able to demonstrate a posteriori…

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi!
    If user didn’t accepted yet or declined, he won’t appear in tawk.to at all, since we have no rights to track him.
    If user accepted he will appear in Monitoring section and be like a normal visitor, so there is no need to log somewhere that he opted-in.

  20. Ability to log browser console errors

    It would be great if tawk.to can log client side javascript errors that are logged to the browser console

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Hey tawker,

    Our product is not designed to do this. You van try using Google Admin Console for this but there are other tools made specifically for this.

    Hope this answers your request.

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