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35 results found

  1. Better ip geolocation implementation.

    I noticed the location of a coworker whos IP is known by me is 80 km off. I think we can use a fix here.

    Thanks,

    Ton

    1 vote
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  2. Exit monitoring

    Exit monitoring is a hot feature you need to add.
    To increase the conversion rate, some sites are monitoring the user's mouse/navigation behavior. When the user does the movment to exit the site, the chat window will open with some message to retain the user like the modal popups in http://exitmonitor.com/

    1 vote
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    Hi there Paulo,

    Although this is a good idea, it’s not something we are planning on doing in the near future as that is a completely different area of Visitor retention. And, as you pointed out, there are currently services offering such functionality which you could combine with our Widget.

    Hope this answers your question.

  3. 1 vote
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    declined  ·  1 comment  ·  Improvements  ·  Admin →
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  4. Increase Security Around Messages Identity

    How do you know the people talking are who they say they are? If someone knew their email they could pose as them.

    1 vote
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    Hi!
    At the moment we do not have plans to create something like sign in form (with password) in widget.

    For security reasons you can have conversation via email or social network, so fake visitor won’t have chance to see sensitive information.

  5. Saving Transcripts

    I would like the ability to save chat transcripts to my hard drive that include the IP and location information.

    1 vote
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    Hi there dear tawker,

    Currently we are not planning on Conversation transcript export but you can print Conversations with the Print icon.

    Hope this helps!

  6. Trigger to close innactive chats

    We have several chats that people take too much time and almost never keep the conversation going, i would like a trigger to close send a message and then end the conversation.

    1 vote
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    Hi there Eduardo,

    Thank you for the idea. You can create a shortcut like “/end” which would send your desired message and then close the conversation manually.

    Hope this answers your request!

  7. let chat transcript being sent out when chat is in progress...

    ... instead of being sent out only when chat is closed.
    Or at least, let the client know that the transcript will be sent out on chat closure. A bit of rephrasing the "send" button by something else...
    At the moment this is confusing, as nothing is sent when an email address is typed in, in the transcript section, even if the "send" button is pressed.
    Thanks for your help.

    1 vote
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    declined  ·  0 comments  ·  Improvements  ·  Admin →
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  8. 1 vote
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    Good day dear tawker,

    Although this is a good idea, we are not currently planning on developing this functionality.

    Thank you for the feedback!

  9. we work in an office with no sound. the desktop popup needs to be huge and not dissapear until answered

    we work in an office with no sound. the desktop popup needs to be huge and not dissapear until answered

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    Hi there Mark,

    We will be revisiting notifications in the near future but the reasoning to not show that one notification forever is that we are limited to what the OS allows us. Also if you start getting 20 different conversations, your whole desktop would be filled with notifications that are not going away and that would be more annoying than if you have notifications appear when they come in.

    Hope this answers your request.

  10. ability to block custom keyword

    ability to block any keyword from chat. if any user type particular keyword then keyword will hide or not visible

    1 vote
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  11. Reply to offline open chat

    Should have an option to reply to their email. Instead of converting every open chat to a ticket. we can reply to offline open chat which can be received by the visitor to via their email.

    1 vote
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  12. please add mobile number with country std code + restrict with digit ex-india 10 digit other country 8 digit and so on

    please add mobile number with country std code + restrict with digit ex-india 10 digit other country 8 digit and so on

    1 vote
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    Hi there dear tawker,

    We understand the need for such limitations for number but in reality, if a Visitor doesn’t want to enter a real number, they won’t. So, instead of making them enter a number in a specific format, we allow them to enter what they want.

    This lowers the frustration level when a Visitor decides to start a conversation with you but is not ready to share sensitive information yet.

    Hope this answers your request.

  13. Desktop Notifications size / location

    The ability to customize the size and location of the Desktop Notifications would be helpful. Up in the corner can get lost sometimes with multiple windows open.

    1 vote
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  14. merge the 2 tawk.uservoice.com threads below into ONE to reflect correct amount of votes

    Both threads are essentially the same thing.

    Interactive (Co-Browsing) with visitor

    https://tawk.uservoice.com/forums/228427-feedback/suggestions/5485392-interactive-co-browsing-with-visitor

    Screen capture

    https://tawk.uservoice.com/forums/228427-feedback/suggestions/14806569-screen-capture

    As of right now it would bring the current votes to 825 making it the 2nd most requested feature for Tawk!!!!!!

    1 vote
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    Hey tawker,

    These are 2 distinctly different functionalities that is why they are kept separate. But thank you for worrying about the cleanliness of the use forum!

  15. No "checking in from Tawk.to" emails for new users

    After a new user registered there is this auto send mail from tawk.to. There is currently now way to disable these mails. Please make that possible :).

    1 vote
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    Hi there Peter,

    These messages answer common questions that people have and so far we have had a very positive response to them. So, for now we are not planning on disabling them. (:

    Hope this answers your request.

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