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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. 12 hour clock with am/pm to show time

    I would like to see a 12 hour clock with pm/am for the time stamp in the chat widget.

    61 votes
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    12 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, our timestamp is set for 24 hours.

    We currently do not have a 12-hour clock option.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  2. Allow to customize the mobile widget text

    Some mobile users get confused when they see 'Chat' text on the widget and instead of thinking it's support chat they think it's websites internal messaging system.
    It would be nice if we were able to customize it to say 'Support Chat' or 'Need help?' or something along those lines.

    61 votes
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    11 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently do not have an attention grabber for mobile. The widget will appear as either a bubble or a rectangular icon to visitors accessing your website with a mobile device.

    The word “Chat” in the rectangular widget can not be modified.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  3. Sound notifications for agent whispers

    PLEASE implement this. Being alerted to agent whispers will make the chat process faster and more professional.

    60 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    We currently do not have sound notifications for agent whispers.

    Alternatively, you can use the Direct Messages option to communicate directly with other agents.

    To learn more, visit this link: https://help.tawk.to/article/setting-up-direct-messages

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  4. Enable emoji customization

    Some of the images are not appropriate for all end users and may be offensive to some people. It would be beneficial if they could be disabled or at least make certain emojis invisible.

    57 votes
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    19 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!
    Thank you for the request.

    At the moment there is no emoji customization, but they could be disabled:
    We have released new options under Widget Settings, including ’Disable emoji selection`.

    Those options could be found in Admin – select required asset (widget) – Widget Settings.

  5. Arabic language

    we hope you add Arabic language

    thank you for great app

    56 votes
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    21 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!
    The widget supports RtL language. You can choose your language in Admin – Widget Content.

    You can participate in adding new, improving and voting for current translations here:
    crowdin.com/project/tawk

    Support for RtL languages in web-dashboard requires a lot of work on interface, so currently we have no estimate when we can work on that.

  6. More than 20 triggers.

    Our company likes your chat, but it's important to enlarge number of page triggers. It may be as paid addon, no mater. Now it's limited by 20 triggers.

    56 votes
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    10 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi, Andrei

    Thank you for choosing tawk.to and for sharing your ideas with us.

    At the moment you can create a maximum of 20 Triggers per property. We do not have an option for removing or extending the limit.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  7. Need push notification if new message received when tawk app is closed.

    Need push notification if new message received when tawk app is closed like whatsapp. I don't get notifications unless I open the app, am losing many clients because i don't know when they chat

    56 votes
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    4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi, om

    Thank you for choosing tawk.to and for reaching out.

    You will receive push notifications even if the app is closed. Please keep in mind that the app will ask you to log in again if the app has not been opened in the last 10 days. This is a requirement to keep the session alive.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  8. custom font and background colour for trigger messages

    hi tawk.to team,,

    im from indonesia

    i want to asking about can i tweak the trigger font and background colour for trigger messages? so it will separate agents chat and the trigger.

    if cant, maybe its my feedback for future tawk to development, and inform me when its can be released.
    :)

    thanks for super awesome tawk.to product, pls keep free xD

    regards,
    Robby

    55 votes
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    6 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  9. to impove the Reporting tab and add option all. It will show the stats from all properties.

    As we have 21 website it is not convenient for us to check stats separately.To know how good/bad we are it would be great to see full picture.

    54 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  10. See what another agent is typing

    Hello. We used to see what another agent is typing, but not anymore. It was a very useful feature, as agents could help each other, the manager could track the agents' answers before they submit them, etc. Can we get it back please?)

    53 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi, Natalie

    Thank you for choosing tawk.to and for reaching out.

    We currently do not have the option of seeing other agents’ messages while typing.

    We do, however, have a Message Preview for customers' chats.

    This feature allows you to read a customer's message while typing in the chat box.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  11. adjust the leverage browsing cache, so that the page speed can be faster

    adjust the leverage browsing cache, so that the page speed can be faster

    52 votes
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    17 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!

    Thank you for choosing tawk.to and for reaching out.

    We can confidently say adding the tawk.to widget to your website will have no effect on the time it takes your website to load.

    Because the tawk.to widget does not load until after your website is fully loaded, your page load speed will not be affected by having a tawk.to widget on your site.

    After your web page loads, the request to load your widget is made.

    Ultimately, widget load speed will be affected by your device, browser and connection.

    To know more how tawk.to affect the website load speed, visit this link: https://help.tawk.to/article/does-tawkto-affect-my-website-load-speed

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  12. Edit contact

    Hello! As I suggested earlier, I would like to be able to edit the contacts since they started to make erroneous emails.

    50 votes
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    9 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,


    Thank you for choosing tawk.to and for taking the time to share your ideas here.



    Great news! Our CRM (Contacts) is already in the beta stage. 


    With tawk.to Contacts, you can manage all of your conversations and customer activity across multiple channels from the inside of your tawk.to Dashboard. And it’s 100% free!


    ✔ Add and manage contacts


    ✔ View conversations, customer interactions and points of contact


    ✔ Add and review notes


    ✔ Create and manage tickets


    ✔ Create and sort contacts with custom filters


    ✔ Group contacts into Segments


    To register for testing the Beta release, visit this link: https://www.tawk.to/updates/crm-beta-release-contacts/


    For our latest release, visit this link: https://www.tawk.to/category/updates/ 


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call…

  13. chatbot feature

    chatbot for whatsapp

    50 votes
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    69 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, we don’t have a chatbot feature for WhatsApp. However, integration with the app is already in our development roadmap.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  14. A solution which gives visitors the possibility to deactivate the trigger-function

    We have a trigger that is triggered every time a new page, that offers a unique piece (we are an art gallery), is clicked on . But if you look around on our site for a long time and a lot, you will inevitably get it displayed constantly.
    The feedback of our customers is sometimes quite annoying, but on the other hand we have not only been able to get often into conversation with potential customers but also to realize additional sales.

    But it would be nice if visitors of our site would have the possibility to turn off this…

    48 votes
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    7 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your suggestions.

    At this stage, we don’t have the option to disable the trigger on the user’s end.

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to

  15. Add option to disable Ticket system

    Add option to disable Ticket system, if you are like us, you have a billing system with integrated tickets, I think it would be better if you could disable Tawk tickets for the sake of avoiding confusion.

    Thanks

    47 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We do not have an option for disabling the Ticketing system.

    The purpose of the Ticketing System is to converse with customers via email.

    An email address is required for the system to work.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  16. add thirty bees to your plugin drop down

    The ecommerce platform thirty bees has free module that supports tawkto. It would be nice if you added us to the drop down list so our users could easily find it. You can find a blog post about the module here, https://thirtybees.com/native-modules/new-module-tawk-to-add-live-chat-to-your-site/ and the github repo is here, https://github.com/thirtybees/tawkto

    46 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    When you become a partner, you’ll be added to the tawk.to partner directory andget access to the 3.2 million business users on the tawk.to platform.

    Plus, earn ongoing monthly income for every chat widget you add to a client site and every client you refer. Earn up to 20% of their monthly spend, for the life of the customer.

    To learn more about the tawk.to partner program, check out this link: https://www.tawk.to/partner-program/

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  17. Allow HTML in triggers

    Would be great if we could enter HTML in trigger's messages, so we can show links or other html features to users.

    45 votes
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    10 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,


    This is Sienna from tawk.to. Thank you for reaching out.  


    We currently do not have an HTML option for Trigger messages.


    You can, however,share links, videos, and linked images in the widget with widget cards and modify widget behavior in your widget settings.


    Learn more about widget cards here: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards  


    Learn how to modify the widget’s behavior here: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site 


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  18. Remove IP associated cookies when chat ends. Give visitors 'public computer' option which automatically removes chat history and data

    If visitors are using a public computer, removing cookies from the computer alone is not removing visitor personal data as it is associated with IP address for various amounts of time causing a breach of data protection.

    Visitors do not always know about 'go incognito' option which seems to be the solution and therefore are putting personal information at risk without knowing.

    There should be an option for client to choose 'public computer' and 'personal device' and explanation that by choosing personal device their personal information may be available to other computer users.
    Public computer- automatically remove visitor information from…

    45 votes
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    5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,


    Thank you for choosing tawk.to and for taking the time to share your ideas here.


    At this stage, we do not have a functions for removingcookies.


    The tawk.to widget uses several types of cookies to help you communicate more effectively with your customers.


    To learn more about tawk.to cookies and their functions, visit this link: https://help.tawk.to/article/what-are-tawkto-cookies-and-what-do-they-do


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  19. Use visitor information as placeholders in HTTPS urls in custom Tabs

    We would like to be able to use placeholders in the https urls used for custom tabs.

    If this were possible, we could use as url:

    http://my-crm-custom-endpoint/user?email={{visitor_email}}

    So i would be able to display relevant information about this particular user in the custom Tab.

    Thanks a lot!!

    44 votes
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    5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Our JavaScript API documentation provides a flexible set of methods that may work for your web projects.

    You can check our JavaScript documentation here:https://developer.tawk.to/jsapi/.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  20. Make it possible to add a hyperlink in Trigger Messages

    Instead of just having the option to send a trigger message using plain text only, it could be very nice if it will possible to include hyperlinks (i.e. to an internal page on your website) in these messages as well.

    43 votes
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    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently do not support hyperlinks on our Trigger message.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

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