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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Remove "Message Us" from the bottom of KB articles if there is no chat widget enabled in the KB settings.

    Alternately or in addition, let me specify the text and the link so that I can provide an alternate way for the user to provide feedback.

    1 vote
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  2. Champs téléphone, phone field.

    Bonjour,
    Pourriez-vous ajouter le champ "numéro de téléphone" comme le champs e-mail.
    Afin de pouvoir envoyer de notification par sms, via Zapier ou autre.

    Bien cordialement.

    Hello,
    Could you add the "phone number" field as the e-mail field.
    In order to send notification by sms, via Zapier or other.
    Best regards.

    1 vote
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  3. Provide options and default answer in bubble chat

    I'm looking for feature like this:
    - when the bubble chat open
    - it send welcome message, also send some options like Q&A that we prepared
    - if user click in one option, then our system reply message that we prepared

    Ex:
    - option 1: Does your website provide xxx?
    - option 2: Is anyone available to chat?
    - option 3: I have a question, can you help?

    If:
    - user click option 1 => reply "Yes, we provide xxx"
    - user click option 2 => reply "Please wait 5 minutes"
    - user click option 3 => reply "Please wait…

    1 vote
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  4. different colors widget/header

    is it possible to have different Widget Color to Header color ? Chat widget > widget appearance

    1 vote
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  5. 1 vote
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  6. Smaller widget icon for mobile devices

    Option to reduce the widget icon size for mobile devices. At the moment the chat icon takes up too much room on a mobile device - it would be better is this was smaller on mobile devices.

    1 vote
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  7. Translate the tool tips in chat window

    Next to the "Type here and press Enter" field, there are those icons for ratings, uploads and emoticons. The tool tips of those icons were not translated to German. Please fix! :)

    1 vote
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  8. allow posting images side by side, two column format

    i would like the ability to post two images side by side on the same row.

    1 vote
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  9. Include a link to tawk.to dashboard from email notification

    When receiving a notification mail for an offline message sent,

    include a link to the dashboard for easy access to the ticket by simply clicking on the link

    There are no security implications involved because if the person is not logged in, just prompt them to log in.

    This feature will greatly help as there is no need to manually access tawk.to page from a browser.

    Simple feature but save a lot of time. Please consider.

    1 vote
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  10. Chat Widget Position Problem

    We want to take chat widget position freely, be able to move in less areas like 20-30 pixel. We have footer in our website and the footer is just closing the chat widget. Also we do not want to just put it on the middle of the page. If you could get back to us about this topic we would be happy and we can find onether solution to that problem,

    Thank you so much!

    1 vote
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  11. 1 vote
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  12. able to do mentioning among agent on whisper chat room

    able to do mentioning among agent on whisper chat room. it would help the agent to notify other agent to work in on the same issue

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  13. Add an HTML signature to the emails

    I have a company signature with our logo and links to our social media pages hidden under 24x24 logos. It would be lovely to add these to the emails I send through your service.

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  14. Make a dropdown available to add on the widget for when there are many different choices for the user to select.

    Make a drop down available to add on the widget for when there are many different choices for the user to select.

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  15. Link to chat to a particular agent

    List all the agents in our team and provide a link to each agent so that the user can choose who they would like to chat with.

    This means that with each agent we could write a blurb about their specific speciality so that the user can select the agent who is best qualified to answer their particular issue.

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  16. Historical Analytics- Report which could outline which pages a view has visited within the month.

    Report which could outline which pages a view has visited within the month.

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  17. ensure TawkConnectionTime cookie does not appear until cookie consent is given

    TawkConnectionTime cookie currently loads when the widget appears even though it does not provide any visitor tracking to the app/dashboard. It would be better if no cookie was created until consent is given.

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  18. Add sounds to notifications relating to Messaging (Ticketing) via web browser on the dashboard.

    By allowing sounds to the messaging
    (ticketing) notifications on the web browser, this alerts the staff member
    fully unlike just having a pop-up on the left hand side that may not even be
    noticed.

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    under review  ·  1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  19. allow posting images side by side, two column format

    i would like the ability to post two images side by side on the same row.

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, we can only add one image per block.

    Alternatively, you can create a collage with 2 images and upload it as a single image.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  20. The content of the chat widget needs adjustment. It would be advisable to be able to adjust it to cards, text, logo and chat.

    The content of the chat widget needs adjustment. It would be advisable to be able to adjust it to cards, text, logo and chat. The visitor does not see properly where he can type and start the chat. This is the most important part of the whole widget and the system.

    1 vote
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    Hi Harald,

    Thank you for choosing tawk.to and for sharing your challenge here.

    You can customize the colors, size and position of the widget. You can also move the chat card to any position in the widget body by dragging and dropping the widget cards.

    To change the way the visitor widget appears on the pages of your website, follow these steps:

    1. Go to ⚙️ Administration and select Channels in the left menu.

    2. Select Chat Widget.

    3. Click Advanced in the Widget Appearance menu.

    4. Edit the settings to suit your website.

    5. Click the Save button when finished.

    The following links will help you customize your widget content.

    1. Customizing the widget header and body cards

    https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    2. Changing the greetings on your widget

    https://help.tawk.to/article/changing-greetings-on-your-widget

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents…

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