We offer a whitelabel version with this very feature.

Hi there Ali,

Everything should be an option. We are getting there but this will not be added in the near future.

Hope this answers your request.

Hi there dear tawker,

If Visitor enters a wrong or fake name, they should have the option to change it to the right one.

Hope this answers your request.

Hi!
Android implemented restriction for background work of apps. So tawk.to app works 1 minute when minimized and goes to sleep after.
The session is still alive and you are still logged in and we send push-notifications for activity on your website: new chats, new visitor and agent messages, new visitor (disabled by default), video-, audio-calls (from addon).

Hi!
Conversation is not ended with a minimized window. Visitor can still reopen the chat and continue conversation.

Hi!
Agent email is a user sensitive data, so it’s not available to other agents.

Hi there dear tawker,

This function is used to set a default, unique name value for each Visitor. Visitors are still able to change their name from the Widget options and for Agents the fields are editable because Visitors can enter false data and the Agent should be able to change that data at any given time.

Hope this answers your request.

Hey tawker,

There is a reason why we don’t show Agent email addresses. Tawk.to is an Agent centric application so the email is a private piece of information. Similar to Facebook, even though you have to use an email to log into Facebook, by viewing a friends page, you cannot see their email.

Hope this explains our reasoning.

Hi Piotr,

I think you might be confused by how the scheduler works.

The whole of poland is under one timezone, so why would you need to set it at a city level?

Hi!
This feature was available in tawk.to, but later it was removed by requests of users.
Agent can create shortcut with text like “Thanks for the chat. Have a nice day!” and use it when the conversation reached its end.

Hi!
This feature was available before, but was removed by requests of tawk.to users. Cause visitors often ended conversations before it should.

Hi!
Any person can enter same email id, so it won’t be good to treat visitor as same when actually he isn’t.

Good morning!
We should make behaviour same for chats, since we can’t predict if such visitor is important or not for you or other user of tawk.to system. Also there could be a pre-chat form with visitor details, so visitor could be reached by creating a ticket from his chat.
You can set filter in Messaging to show you only open chats, so you can easily find them, check the messages and close.

Hi there Jason,

This is a good idea but I don’t see how to implement it in a way that would be 100% accurate because a person can navigate to another product while talking about a different product. Including all visitor history would not make sense either.
Agents can use notes for this specific reason.

Hope this answers your request.

Hi there dear tawker,

Currently we are not planning on introducing free placement of the Widget but once the Visitor have the Widget opened (expanded), you can move it around the site by dragging the top Widget bar.

Hope this helps!

Hi!
After registration agent email is a user sensitive data, so it’s not available to other agents.

Hi there Bram,

Currently we are not looking to add a lower amount of time for triggers as then it could be used for spam purposes.

Hope this answers your request.

Hi!
If visitor chat is minimized visitor will see a message preview above the widget icon with three latest messages. Under this popup is an input, so visitor can reply even without opening the chat.

Scrolling to last message will go against conversation UX (User Experience) practice for massaging behavior in most of application – user should be navigated to first unseen message. Also when user starts scrolling down his unseen messages count is decreasing – with scrolling from latest it won’t be possible.

Hi!
Unfortunately it won’t be possible technically.

You can use our mobile apps (for Android and iOS) to receive push-notification and if necessary reply via app.

Please note that alive mobile session will keep widget always in Online state: agent need to either change status in mobile app to Invisible, either log out or end mobile session from web-dashboard (Profile > Browser & App sessions)