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35 results found

  1. custom support email for free

    Please give the custom support email option for free. This will help our customers aswell to know the mail is received from the correct team/website.

    Without this option, we cannot bring trust to our emails... Please do add this feature to the free plan.

    46 votes
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  2. Option to show/hide user timeline in chat window

    Now if a user come to chat then he view some pages and again ask something, it's not easy to maintain the conversations because in the chat we see the links he visited then have to scroll to top to see what we were talking about.
    If we have a switch like 'Hide chat detail' for timeline would be great.

    9 votes
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    Hi there Ali,

    Everything should be an option. We are getting there but this will not be added in the near future.

    Hope this answers your request.

  3. Customers can watch when an agent join or leave a conversation

    Before the updates customers could see when an agent had joined or left the chat, and I think that this option is super useful because all of them can know when is talking with somebody or when somebody is not more in the chat.
    After the updates this option is not avaliable. Please return this option!

    7 votes
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  4. real secure api

    Can we have a real secure api?

    I have a member system in my website, and I want force user use their real name.

    Now user can still change their name even i set it for them...

    6 votes
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    Hi there dear tawker,

    If Visitor enters a wrong or fake name, they should have the option to change it to the right one.

    Hope this answers your request.

  5. Make the app run in the background longer and notify us

    Enable the smartphone app to stay logged in in the background and give us notifications when a client starts a chat and also when the app session expires so that we can log back in. It would be nice if it stayed on at least a couple of hours, like 12. Thanks and keep up the good work!

    5 votes
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    Hi!
    Android implemented restriction for background work of apps. So tawk.to app works 1 minute when minimized and goes to sleep after.
    The session is still alive and you are still logged in and we send push-notifications for activity on your website: new chats, new visitor and agent messages, new visitor (disabled by default), video-, audio-calls (from addon).

  6. send chat transcript when visitor closes the window

    Please can an option be set for the email transcripts of chats be sent when the window closes, not when someone leave the site

    4 votes
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  7. Display users by email address (in addition to name)

    It would be helpful to have property members display with their email addresses next to their names (in the event that they set their name to something unfamiliar, or dissimilar to their email address).

    4 votes
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  8. Customers should not edit name and email when auto-defined

    When I use the visitor(); to set default name and email, I won't want my customers to be able to edit them.
    Please add it.

    4 votes
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    Hi there dear tawker,

    This function is used to set a default, unique name value for each Visitor. Visitors are still able to change their name from the Widget options and for Agents the fields are editable because Visitors can enter false data and the Agent should be able to change that data at any given time.

    Hope this answers your request.

  9. show email address field on property member page.

    when viewing my agent list, there is no email address field. it would be nice to be able to view and possibly edit the email address for one of the agents.

    4 votes
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    Hey tawker,

    There is a reason why we don’t show Agent email addresses. Tawk.to is an Agent centric application so the email is a private piece of information. Similar to Facebook, even though you have to use an email to log into Facebook, by viewing a friends page, you cannot see their email.

    Hope this explains our reasoning.

  10. Instead of Linking to an IP Address Link to an Email

    If you could link each person to an email address it means you get a full histiry of the conversations / tickets - its lost when the IP address changes of that person.

    3 votes
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  11. Include the webpage, not just the domain, the chat was initiated on in the email transcripts.

    You can see the exact page a visitor is on while using the web admin page. However, when the chat is finished and the transcript is emailed only the domain is included. I've got multiple products that need various different replies based on where the chat is coming from.

    For example. If you are on a page asking the chat operator about shoes for sale, and your websites also sells umbrellas, the transcript should have some indication that the conversation was on the shoe page. (yes, if they conversation includes mentions of shoes this would be obvious. Let's just assume…

    3 votes
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    Hi there Jason,

    This is a good idea but I don’t see how to implement it in a way that would be 100% accurate because a person can navigate to another product while talking about a different product. Including all visitor history would not make sense either.
    Agents can use notes for this specific reason.

    Hope this answers your request.

  12. Missed chat when visitor close.

    If a visitor open a chat and end it before i answer it is marked as a missed chat, that make sense, BUT sometimes they open it accidentally and end it in few seconds, before i can answer it, and is also marked as a missed chat. But it wasn't, the visitor made a mistake, and it's been a problem to find out if the chat was really missed or a visitor mistake (i can't miss any chat, so i check it every day).
    The sugestion would be a minimum time to be considered a missed chat (15-30s)

    3 votes
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    Good morning!
    We should make behaviour same for chats, since we can’t predict if such visitor is important or not for you or other user of tawk.to system. Also there could be a pre-chat form with visitor details, so visitor could be reached by creating a ticket from his chat.
    You can set filter in Messaging to show you only open chats, so you can easily find them, check the messages and close.

  13. When client clicks "x" finalize the conversation and do not minimize.

    When client clicks "x" finalize the conversation and do not minimize.

    3 votes
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    Hi!
    This feature was available before, but was removed by requests of tawk.to users. Cause visitors often ended conversations before it should.

  14. Hi I am trying to set scheduler for all cities in Poland (same time zone) and it is not possible.

    Please add operation country or regions so anybody could set scheduler for whole regions.

    3 votes
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    Hi Piotr,

    I think you might be confused by how the scheduler works.

    The whole of poland is under one timezone, so why would you need to set it at a city level?

  15. show the agent left the conversation

    show that the agent has left the conversation because the client thinks he is still in conversation with the agent when the agent leaves.

    3 votes
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    Hi!
    This feature was available in tawk.to, but later it was removed by requests of users.
    Agent can create shortcut with text like “Thanks for the chat. Have a nice day!” and use it when the conversation reached its end.

  16. allow tawk.to frame to have more flexible placing

    Currently you can only have iframe at fixed location, would be nice to allow different / more flexible positions for example.

    Allow 60% / 70% from top, not in the middle.

    Thanks

    3 votes
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    Hi there dear tawker,

    Currently we are not planning on introducing free placement of the Widget but once the Visitor have the Widget opened (expanded), you can move it around the site by dragging the top Widget bar.

    Hope this helps!

  17. ability to block custom keyword

    ability to block any keyword from chat. if any user type particular keyword then keyword will hide or not visible

    1 vote
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  18. please add mobile number with country std code + restrict with digit ex-india 10 digit other country 8 digit and so on

    please add mobile number with country std code + restrict with digit ex-india 10 digit other country 8 digit and so on

    1 vote
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    Hi there dear tawker,

    We understand the need for such limitations for number but in reality, if a Visitor doesn’t want to enter a real number, they won’t. So, instead of making them enter a number in a specific format, we allow them to enter what they want.

    This lowers the frustration level when a Visitor decides to start a conversation with you but is not ready to share sensitive information yet.

    Hope this answers your request.

  19. Trigger to close innactive chats

    We have several chats that people take too much time and almost never keep the conversation going, i would like a trigger to close send a message and then end the conversation.

    1 vote
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    Hi there Eduardo,

    Thank you for the idea. You can create a shortcut like “/end” which would send your desired message and then close the conversation manually.

    Hope this answers your request!

  20. Exit monitoring

    Exit monitoring is a hot feature you need to add.
    To increase the conversion rate, some sites are monitoring the user's mouse/navigation behavior. When the user does the movment to exit the site, the chat window will open with some message to retain the user like the modal popups in http://exitmonitor.com/

    1 vote
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    Hi there Paulo,

    Although this is a good idea, it’s not something we are planning on doing in the near future as that is a completely different area of Visitor retention. And, as you pointed out, there are currently services offering such functionality which you could combine with our Widget.

    Hope this answers your question.

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