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  1. custom support email for free

    Please give the custom support email option for free. This will help our customers aswell to know the mail is received from the correct team/website.

    Without this option, we cannot bring trust to our emails... Please do add this feature to the free plan.

    46 votes
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  2. Option to show/hide user timeline in chat window

    Now if a user come to chat then he view some pages and again ask something, it's not easy to maintain the conversations because in the chat we see the links he visited then have to scroll to top to see what we were talking about.
    If we have a switch like 'Hide chat detail' for timeline would be great.

    9 votes
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    Hi there Ali,

    Everything should be an option. We are getting there but this will not be added in the near future.

    Hope this answers your request.

  3. Customers can watch when an agent join or leave a conversation

    Before the updates customers could see when an agent had joined or left the chat, and I think that this option is super useful because all of them can know when is talking with somebody or when somebody is not more in the chat.
    After the updates this option is not avaliable. Please return this option!

    7 votes
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  4. real secure api

    Can we have a real secure api?

    I have a member system in my website, and I want force user use their real name.

    Now user can still change their name even i set it for them...

    6 votes
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    Hi there dear tawker,

    If Visitor enters a wrong or fake name, they should have the option to change it to the right one.

    Hope this answers your request.

  5. Make the app run in the background longer and notify us

    Enable the smartphone app to stay logged in in the background and give us notifications when a client starts a chat and also when the app session expires so that we can log back in. It would be nice if it stayed on at least a couple of hours, like 12. Thanks and keep up the good work!

    5 votes
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    Hi!
    Android implemented restriction for background work of apps. So tawk.to app works 1 minute when minimized and goes to sleep after.
    The session is still alive and you are still logged in and we send push-notifications for activity on your website: new chats, new visitor and agent messages, new visitor (disabled by default), video-, audio-calls (from addon).

  6. send chat transcript when visitor closes the window

    Please can an option be set for the email transcripts of chats be sent when the window closes, not when someone leave the site

    4 votes
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  7. Display users by email address (in addition to name)

    It would be helpful to have property members display with their email addresses next to their names (in the event that they set their name to something unfamiliar, or dissimilar to their email address).

    4 votes
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  8. Customers should not edit name and email when auto-defined

    When I use the visitor(); to set default name and email, I won't want my customers to be able to edit them.
    Please add it.

    4 votes
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    Hi there dear tawker,

    This function is used to set a default, unique name value for each Visitor. Visitors are still able to change their name from the Widget options and for Agents the fields are editable because Visitors can enter false data and the Agent should be able to change that data at any given time.

    Hope this answers your request.

  9. show email address field on property member page.

    when viewing my agent list, there is no email address field. it would be nice to be able to view and possibly edit the email address for one of the agents.

    4 votes
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    Hey tawker,

    There is a reason why we don’t show Agent email addresses. Tawk.to is an Agent centric application so the email is a private piece of information. Similar to Facebook, even though you have to use an email to log into Facebook, by viewing a friends page, you cannot see their email.

    Hope this explains our reasoning.

  10. Hi I am trying to set scheduler for all cities in Poland (same time zone) and it is not possible.

    Please add operation country or regions so anybody could set scheduler for whole regions.

    3 votes
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    Hi Piotr,

    I think you might be confused by how the scheduler works.

    The whole of poland is under one timezone, so why would you need to set it at a city level?

  11. show the agent left the conversation

    show that the agent has left the conversation because the client thinks he is still in conversation with the agent when the agent leaves.

    3 votes
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    Hi!
    This feature was available in tawk.to, but later it was removed by requests of users.
    Agent can create shortcut with text like “Thanks for the chat. Have a nice day!” and use it when the conversation reached its end.

  12. When client clicks "x" finalize the conversation and do not minimize.

    When client clicks "x" finalize the conversation and do not minimize.

    3 votes
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    Hi!
    This feature was available before, but was removed by requests of tawk.to users. Cause visitors often ended conversations before it should.

  13. Instead of Linking to an IP Address Link to an Email

    If you could link each person to an email address it means you get a full histiry of the conversations / tickets - its lost when the IP address changes of that person.

    3 votes
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  14. Missed chat when visitor close.

    If a visitor open a chat and end it before i answer it is marked as a missed chat, that make sense, BUT sometimes they open it accidentally and end it in few seconds, before i can answer it, and is also marked as a missed chat. But it wasn't, the visitor made a mistake, and it's been a problem to find out if the chat was really missed or a visitor mistake (i can't miss any chat, so i check it every day).
    The sugestion would be a minimum time to be considered a missed chat (15-30s)

    3 votes
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    Good morning!
    We should make behaviour same for chats, since we can’t predict if such visitor is important or not for you or other user of tawk.to system. Also there could be a pre-chat form with visitor details, so visitor could be reached by creating a ticket from his chat.
    You can set filter in Messaging to show you only open chats, so you can easily find them, check the messages and close.

  15. Include the webpage, not just the domain, the chat was initiated on in the email transcripts.

    You can see the exact page a visitor is on while using the web admin page. However, when the chat is finished and the transcript is emailed only the domain is included. I've got multiple products that need various different replies based on where the chat is coming from.

    For example. If you are on a page asking the chat operator about shoes for sale, and your websites also sells umbrellas, the transcript should have some indication that the conversation was on the shoe page. (yes, if they conversation includes mentions of shoes this would be obvious. Let's just assume…

    3 votes
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    Hi there Jason,

    This is a good idea but I don’t see how to implement it in a way that would be 100% accurate because a person can navigate to another product while talking about a different product. Including all visitor history would not make sense either.
    Agents can use notes for this specific reason.

    Hope this answers your request.

  16. allow tawk.to frame to have more flexible placing

    Currently you can only have iframe at fixed location, would be nice to allow different / more flexible positions for example.

    Allow 60% / 70% from top, not in the middle.

    Thanks

    3 votes
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    Hi there dear tawker,

    Currently we are not planning on introducing free placement of the Widget but once the Visitor have the Widget opened (expanded), you can move it around the site by dragging the top Widget bar.

    Hope this helps!

  17. Allow admins to view email IDs of agents even after they accept the invite . . .

    Allow admins to view email IDs of agents even after they accept the invite . . .

    1 vote
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  18. Change the minimum delay time to whatever you want.

    Instead of a minimum of 10 seconds delay time, for instance a trigger, a delay time of 2 seconds.

    1 vote
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    Hi there Bram,

    Currently we are not looking to add a lower amount of time for triggers as then it could be used for spam purposes.

    Hope this answers your request.

  19. Also, is there any way to have each reply on top of the previous replies because even if the visitor chat pop up is open or not open all of

    When an agent writes a reply is there any way to have the chat windows pop up/open even if after the visitor minimized the chat window? Also, is there any way to have each reply on top of the previous replies because even if the visitor chat pop up is open or not open all of the previous replies are stacked on the top of the last reply which forces the visitor to have to scroll through all prior replies to get to it, because the pop up chat window does not expand to display all of the conversation?

    1 vote
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    Hi!
    If visitor chat is minimized visitor will see a message preview above the widget icon with three latest messages. Under this popup is an input, so visitor can reply even without opening the chat.

    Scrolling to last message will go against conversation UX (User Experience) practice for massaging behavior in most of application – user should be navigated to first unseen message. Also when user starts scrolling down his unseen messages count is decreasing – with scrolling from latest it won’t be possible.

  20. add the ability to receive an email notification one minute after a missed chat

    Sometimes we have chat operators who are not logged in but are working at our company. If they receive an email about a missed chat (or unanswered chat) after one minute a user has sent a chat message, they would be able to log in and still answer it.

    1 vote
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    Hi!
    Unfortunately it won’t be possible technically.

    You can use our mobile apps (for Android and iOS) to receive push-notification and if necessary reply via app.

    Please note that alive mobile session will keep widget always in Online state: agent need to either change status in mobile app to Invisible, either log out or end mobile session from web-dashboard (Profile > Browser & App sessions)

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