Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
56 results found
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Displaying number of messages for easy identification of active chats.
We only get red border when visitors have replied. If we display number of messages exchanged in the chats of "chats" tab then it will easy to identify the active chat even we have lost it in large number of active chats.
3 votesHi!
Thank you for your suggestion! -
Android and IOS app for mobile phones
if you can have a mobile app for the admin dashboard , some other chat services have mobile app for mobile and also desktop app. it is not easy to chat with users with mobile browser as it is not showing well on mobile browsers. if a mobile app can be available it will make it easier to reply chats from the dashboard on mobile.
3 votes -
HUAWEİ APP GALLERY
Tawkto app should be added to Huawei App Gallery immediately.
3 votes -
Autocomplete Or swipe input android
Issue with the keyboards gboard or SwiftKey. Can't reply to ticket.
3 votes -
Offline message notifications on mobile
Can you please enable mobile notifications when an Offline message has been received? We've had a few messages recently but only found them in the email inbox a few days later. If a notification had been sent by the mobile app we could have responded much sooner. There are notifications for just about everything else.
3 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your question here.
We currently have Email notifications for all Offline Messages, Chat Transcripts, New Tickets and Missed Chats.
You may specify which email address the messages will be sent to ( agent, everyone, or Admins only)
To learn more visit this link: https://help.tawk.to/article/adjusting-mail-notifications
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Ứng dụng công nghệ thông tin
Games slot đánh bài đổi thương
3 votes -
I need api system that audio call system apps to any sim call or local any sim.
I need an API system that audio call system in apps to any sim card call or local any sim. If is it possible to provide tawk to, I will purchase a big package, that means unlimited package.
3 votes -
Zooming feature
Please add image zooming option in tawk.to android app.
It is really hard to see high resolution image without downloading them and access through gallry to zoom it and see it properly.2 votes -
I will like you people to make the background of the website, when using Android phone to login. It should be well arranged
I will like you people to make the background of the website, when using Android phone to login. It should be well arranged
2 votes -
Is it possible to prevent the agent account in the Android and iPhone apps from disconnecting automatically after a few days? Agents in this
Is it possible to prevent the agent account in the Android and iPhone apps from disconnecting automatically after a few days? Agents in this way risk losing chat and not realizing it
2 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi Alex,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
Currently, there's still no option to prevent this. The app should be open and running in order for it not to get disconnected. At the moment, users session will expire if no login in 10-12 days.
We have taken note of your feedback and have submitted this to our engineering team. We will post updates once the feature has been approved and implemented. Please keep an eye for the updates.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to
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a second audible ring tone when a visitor clicks to a new page during their visit. these visitors are higher value.
a second audible ring tone when a visitor clicks to a new page during their visit. these visitors are higher value.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
We currently don’t have a ring notification each time the user opens a new page/tab.
We do, however, have a ring notification for “new visitors”. You can enable this ring if you wish to proactively reach out to your visitors.
You can start a chat with your visitors by clicking on the visitor in the monitoring section of the dashboard. Then simply click the join button in the chat window to start a chat.
To learn more about sound settings and desktop notifications:
https://help.tawk.to/article/managing-sound-settings-and-desktop-notificationsLet me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Add "live help" chat on phone app
Please add the "Live Help" chat to the android and apple phone apps. It is a great help on desktop version but I am often away from home ! Thanks!!!
1 vote -
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
We currently don’t have integration for iOS and Android mobile apps.
Our chat widget works on mobile via our Android and iOS apps. You can easily respond to chats from the mobile Dashboard by downloading these apps on your devices.
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!
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1 vote
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Adjust Mobile Version of Chat Widget from "Message", For example to "Chat Now!"
Adjust Mobile Version of What Chat Widget says, change the "Message" - For example to "Chat Now!" This should be customizable.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
This is Sienna from tawk.to. Thank you for reaching out.
The ‘Write a reply’ or ‘Start a Conversation’ message on Mobile is currently not customizable.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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"visitors visit"
On the mobile app, there is a feature "visitor visits" alert, Can you provide a feature where we can turn on and off alert depending on the country as visitors from certain countries are not required but still, it keeps pinging and it annoys a lot.
1 vote -
How do I download Indian ringtones?
Currently I am living and working in India and really enjoy the culture here. I really like Indian music so I want to install Indian ringtones. Someone who knows any reputable site can provide the latest ringtones for me.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your question here.
All our ringtones are pre-set and can’t be modified or added.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Troubleshooting Guidance
I am Emiley Brown from New York, USA. I am an independently working lady with Marketing Executive.
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https://sites.google.com/view/mywifiextnet-usa1 vote -
Change the chat background from White to Black or Cyan.
I would like to change the chat background from White to Black or Cyan.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Good morning!
Thank you for the suggestion. -
integration of twak.to with website
Hi all
Hope you are doing good.
Its my question to support team of twak. I want to integrate this live chat application with my website https://cloptoncapital.com/office-building-financing/ so that I can do chat with my clients easily. Please do let me know how is it possible?1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi Maxmarrie,
This is Elle from tawk.to. Thank you for reaching out.
There are two ways to integrate the tawk.to live chat into your site.
#1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/
#2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
https://help.tawk.to/category/integrations
https://help.tawk.to/category/shopping-cart-integrations
I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support
If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist…
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