we need the repeat forever sound alert for new chats, just like your web app already has please.4 votes
In latest release 1.4.3 (pushed today) we changed repeat option to repeat forever until notification is seen by user. Also supported in Android 8 (Oreo).
Option by default is disabled, to change it go to Settings > Configure alerts.
In tawk.to app below Android Oreo (8.0) it is possible to set “repeat” till 20 times, maybe will be enough to notice the event.
From Oreo version user is in control of notifications settings (sounds, vibro, lights etc.), but there is no “repeat” option at all.
If this request will be demanded we will search for a way to notify users instead or in addition to simple notification.
Thank you, for your request.
To be able to ckeck the knowledge base from the app3 votes
We implemented Tabs support in the mobile apps, including the Knowledge base.
Tabs will appear in visitors (ongoing) chats, history chats and tickets.
At the moment, Tabs can be configured in the web-dashboard.
As there are many Vietnamese using your software, it is necessary to support the Vietnamese language in the phone application, I think it will be more effective.1 vote
Allow access to missed mesages on the mobile app1 vote
I need to be always online - how to do that?
I read a message that handled the issue and you/admin answer: "This was a bug in our old app. It has been fixed since". Could you please help me with this?1 vote
in the mobile app tawk, until now, is not possible change the language setting.
Please give me this option for the Italian.
Please please help!
I am losing customers because your app doesnt work consistently with android phone Samsung.
Didnt work initially. Then I had an update and it worked then stopped and there was another update and I hoped it would work again and it has not . Please advise how to fix something that did initially work?1 vote
YES I AM FACING THE ISSUE WHEN MY CUSTOMER OPEN MY WEBSITE AND WHEN I SEND MSG TO THE CUSTOMER MSG BOX IS NOT POP UP ON MOBILE1 vote
Please write to email@example.com about your problem.
Here you selected Android app, but your problem is not with the app and technical support is not reviewing uservoice.
can we create a group and all users can chat among themself using their respective mobile phones1 vote
Jadikan bahasa indonesia1 vote
App will use system language which you have on your device.
Indonesian languages is completed by half by our users. If you wish you can also participate in translating tawk.to app:
On app update we add all new translations made by users.
Hello i suggest to have option of android notification sound change1 vote
Seems “Ring tone” should open sound selection.
We have no control over Oreo notifications settings, they depend on how they are done in Android version and how device manufacturer will implement interface for them.
We only create notification groups required for the app (Visitor chat, Agent chat, New visitor and others) and set initial values of sound, vibration, priority and other settings.
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