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To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

  1. Need "notes" option in Mobile app.

    Currently you have a "Notes" field on web only. This helps agents write notes about each chat like "Customer not satisfied", "Need to followup for additional assistance" etc.. The same "Notes: field is not available in mobile app. Please provide the same in mobile app. Also if Notes is entered on Web, you dodn't see on miobile.

    3 votes
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    completed  ·  0 comments  ·  IOS app  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Notification have stopped

    Notifications on my iPhone have been great and worked perfectly for the last year. However, in the last week or so I am not getting any, just an email of the chat transcript that I missed! Additionally that chat transcript is coming through on email some 1-2 hours after the missed chat.

    Is this a system or app issue? Or has something changed in my configuration?? Any suggestions at all, please? Many thanks.

    1 vote
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    completed  ·  0 comments  ·  IOS app  ·  Flag idea as inappropriate…  ·  Admin →

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  3. 1 vote
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    0 comments  ·  IOS app  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!
    We have an iOS app, we just currently having issues with our iTunes account. Our developers are already working on resolving the issues. it will be soon available for download.

  4. Keep me logged in feature

    Hello, tawk ios app has not “keep me logged in” feature. I need to login everyday. I was wondering that could you add this feature sometime?

    1 vote
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    0 comments  ·  IOS app  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!
    The remember option was there for a long time, seems there was an issue which not allowed to enter with remembered session.

    Please update to the latest version, there were some changes in login logic, maybe it will prevent from this issue to happen.

    If you notice issue in the app please create a bug-report from the app, so our developers could check what happened and provide a solution or fix the issue. Could be done from login screen button “Send a bug report” or from app Settings.

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