Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. change message icon color finished.

    It would be good if you could also change the color of the finished message icon, so the personalization of chat severity more professional for users.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. A place to store URLs for

    A place to store URLs for quick actions to direct vistors

    2 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  3. High Point NC Fencing

    Business Address
    104 E M.L.K. Jr Dr #333
    High Point, North Carolina, 27265 United States

    Business Website URL:
    https://highpointncfencing.com/

    Business Phone:

    (336) 814-8144

    Business Email:
    info@highpointncfencing.com

    Description of Business:
    High Point NC Fencing installs fences and repairs fences in High Point, North Carolina and surrounding areas in the Triad from Winston-Salem to Greensboro. We are trusted and quality fence builders and use only the best fencing materials. We provide quality wood fencing, vinyl fences, chain-link fences, privacy fences, wrought iron fences, aluminum fences, pool fences, picket fences, fence installation, fence repairs, gates, fence staining and more.

    Business Owner's Name
    Daniel…

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  4. Video tutorial and free trial for video chat

    Please make a Video tutorial and free trial for video chat

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  5. How can we do the recording once we have add on for Video + Voice + Screensharing

    I would like to have recording add ons added on Video + Voice + Screensharing so we can review it later on for complex conversations

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  6. i would like to get more than just the 20 triggers

    would be great to get a additional option to add 100+ triggers

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  7. AUDIO call: It would be good if you could configure the sound that plays on the client when the call is initiated by the chat agent and not

    AUDIO call: It would be good if you could configure the sound that plays on the client when the call is initiated by the chat agent and not the client. Currently, there is only a very soft Kclick sound on the client, which is hardly noticeable. The ringtone on the other hand is perfect for an incoming call

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  8. Is it possible in garman language

    Hi team,

    Is it possible in German language .

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add Your Logo For "Remove Branding"

    Add your logo to "Remove Branding" once this has been done I will then buy it but at the moment I do not wish to purchase it as it only allows you to put text.
    Please make it so we can upload company logos then saying powered by [company name]

    Thanks.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  10. Tôi muốn được hướng dẫn lấy dữ liệu theo ngày theo tên từng nhân viên

    Tôi muốn được hướng dẫn suất dữ liệu theo từng nhân viên

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  11. Robot to Ask Questions before User is Connected to an Agent

    We are thinking some sort of BOT to ask questions before they come through to a real person. Something simple like the plug in one on Facebook? What sort of options are there without spending a fortune?

    5 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    At the moment we haven’t got an AI or robot.

    You can setup Pre-chat form and put in it necessary input-fields asking for user data and questions which should (or optionally) be answered.

    Also you can set Advanced trigger to fire for example when visitors message contains some words.

  12. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  13. shall have option to find the location of visitor After visitor leaving the site

    shall have option to find the location of visitor After visitor leaving the site

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  14. shall have option to find the location of After visitor leaving the site

    shall have option to find the location of After visitor leaving the site

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  15. add a option to change alias profile pic border color which is currently permanent white color

    add a option to change alias profile pic border color which is currently permanent white color

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  16. Either a Screenshare-only add-on, the ability to disable the voice/video options, or restrict initiation to agent-only!

    The fact that customers can initiate video and voice functions combined with the fact that you can't disable ANY of the 3 services provided by this add-on makes it ENTIRELY unusable for us. We only want screenshare and would never make use of video and probably never use voice either. Because there is no way to limit this from the customer's perspective, we'll never be able to take advantage of this add-on. We need WAY more control over how this is (or is not) presented to customers...especially when you are charging between $29 and $49 for it! We've been asking…

    15 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  17. Voice separetely

    Limit to voice only - not alwasy video + voice. You may not always want to use video but would need voice...why packed. Have them separately!

    6 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  18. Follow up tool for my clients

    If my clients are getting information and need to follow up after some time.
    Then rather than i would set a reminder on another app or in my phone it should be there as a "Follow Up Tool"
    And when follow up time is there, the desktop and sound notification is on. For more accurate follow ups

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  19. add upload image button to pre chat form.

    i suggest to add upload image button to pre chat form .this will help consultation people to see client documents before chat start and they can download the documents or images

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  20. Appear in video automatically when the customer arrive on the page

    Hello I am french, so sorry for my english. I have a suggestion concerning the video call :
    It would be genious to appear in video automatically when the customer arrive on the page. I mean, appear in video, without clic on a button to activate video option, you see ? I would the video to be "ON" everytime I decide it. In others terms, I could impose automatically my face in real time to the customer, without he have to validate it before, by clicking on a button, following my request by text.
    So that when the customer would…

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3
  • Don't see your idea?

Feedback and Knowledge Base