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3 results found

  1. Return the name display when agent access is disabled. https://prnt.sc/rmqhgq

    After updating tawk in the PROPERTY MEMBERS section, when we disable access to the operator, we stop seeing its name. This is very inconvenient because when the operator change starts it is harder to find because the name is not displayed and you need to open it to see its name. Please specify if this can be fixed. Thank you in advance.https://prnt.sc/rmqhgq

    60 votes
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    3 comments  ·  Add-ons  ·  Admin →
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  2. Screen sharing for Safari and Edge

    I'm wondering if the Screen Sharing tech that is bundled with voice and video is not the best way to go. Is that why Safari and Edge aren't compatible? We only need screen share, but need Safari and Edge along with Firefox and Chrome for our customers.

    1 vote
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    0 comments  ·  Add-ons  ·  Admin →
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    completed  ·  Admintawk.to (top bird!, tawk.to) responded

    Hi!
    To use screensharing it’s required for browser to support WebRTC.

    Unfortunately, Edge does not support WebRTC, but Safari supports it from 11 version.

  3. DKIM not verifying with Godaddy.com for Remove Branding feature

    I bought the add-on to remove branding and am setting up the SPF and DKIM records in Godaddy.com. I can get the forwarding and SPF to verify but cannot get DKIM to verify. Any tickets I create the email gets quarantined by Office365. I believe if DKIM can get verified it hopefully will solve this. Need clearer instructions how to resolve if DKIM doesn't verify.

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    2 comments  ·  Add-ons  ·  Admin →
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    completed  ·  Admintawk.to (top bird!, tawk.to) responded

    Hi!
    We have replied to your ticket:

    There should be 2 cname records.
    record one:
    host: tawk1.domainkey
    points to tawk1.    domainkey.mta.tawk.to

    record two:
    host : tawk2.domainkey
    points to tawk2.    domainkey.mta.tawk.to

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