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  1. Allow integration with Google Analytics

    It would be great if there was a way to optionally bind Google Analytics events to opening the live chat button, and ideally leaving an offline message as well. We like to track as many site interactions as we can, but not sure how I can bind any events to button clicks as there's an iframe container, so it would have to fire on your end.

    487 votes
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    72 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have an integration with Google Analytics.

    We do, however, have our Google Adwords Tracking integration.

    Google Conversion tracking can help you see how effectively your ad clicks lead to valuable customer interaction with tawk.to.

    This article explains how to create a conversion action to track visitor engagement with the widget. You can find the sample code and tutorial here: https://docs.tawk.help/article/google-adwords-tracking

    Note: this code example tracks a new chat as a conversion. If you would like the conversion to occur on some other metric, please refer to our Javascript API: https://help.tawk.to/article/google-adwords-tracking

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  2. SalesForce Integration

    It would be great to have it so agents can log cats in SalsForce Service Cloud

    51 votes
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    under review  ·  6 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  3. Integration with AmoCRM

    Dear friends

    How do I integrate chat with AmoCRM?

    Thank you

    7 votes
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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  4. Integrate with Slack Platforms

    Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Slack is free to use for as long as you want and with an unlimited number of people.

    With Tawk.to integrated to Slack, it will make mine and all users working life simpler, more pleasant and more productive.

    573 votes
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    75 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Full Slack integration with tawk.to is currently unavailable.

    However, you can set up workflow automation through Zapier.

    For example, you can trigger a specific action in Slack when a chat ends, when a new chat starts, or when a new ticket is created.

    Read more and get started here: https://developer.tawk.to/zapier/.

    This suggestion has been submitted to our engineers and we will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. Cordova plugin

    Hi Guys. I think it will be really cool, if we can have a cordova plugin for the customer facing application.

    18 votes
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    under review  ·  4 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  6. Integration with Atlassian Jira

    Please make an integration with Atlassian Jira. It would be great to have your tickets synced with Jira...
    Thanks. :)

    Good luck!

    55 votes
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    under review  ·  0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  7. 30 votes
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    7 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  8. Infusionsoft integration

    It would be awesome if it could integrate with Infusionsoft or allow you to download all enquiries into excel and emails so this data can be uploaded into a CRM program.

    9 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  9. Integrate osticket

    Hi,

    Please entegrate with osticket

    12 votes
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    3 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  10. 21 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  11. Instant messenger integration - Agents can respond chats via IM

    Responding via phone is slow
    Having open web broser panel is resource & space waste if i have low number of chats daily or no chats.
    Instant messenger responding is clever as messengers apps are already made for numerous operating systems and many people already having them installed.

    Please kindly consider making integration with some opensource instant messaging protocol.

    Pidgin supported protocols:
    https://en.wikipedia.org/wiki/Pidgin_%28software%29#Supported_protocols

    Miranda supported protocols:
    http://www.miranda-im.org/about/

    Protocols comparison:
    https://en.wikipedia.org/wiki/Comparison_of_instant_messaging_protocols
    (These apepars to be marked "Open standard": IRC, Mumble, SIP (used in VOIP apps), XMPP, zephyr)

    Thank You

    23 votes
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    5 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  12. Integrate with Aweber, Getresponse & Other Autoresponder Service

    Tawk.to Team.. Kindly Add email-list-integration features so that we can integrate the Live Chat List with Aweber, Getresponse or Other Autoresponder Services, and Add the to Our Email List and Send Followp-mails. Thanks...

    By the way, you're doing Great Job & Your Mobile App is Awesome to provide support.

    7 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  13. eBay/Amazon Integration

    make ticketing system work seemlesly with marketplaces. (html, links, message grouping, etc)

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  14. Integrate with Amazon Connect

    This is Amazon's Call Center Service. It would be fantastic if an AWS Connect call would initiate a Ticket. Zoho Desk does this and it's the only thing right now keeping me from switching to tawk.to.

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  15. Reverse IP Lookup - for external system like LeadForensics

    Since Tawk already pulls the user's IP, it would be neat if it was integrated with an external system like LeadForensics to attempt to figure out who the visitor might be.

    2 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  16. Integrations with QuickBooks

    Please add QucikBooks integration!!

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  17. Integrate with popular dashboards like AgencyAnalytics and Raven

    Integrate with popular dashboards like AgencyAnalytics and Raven.

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  18. Add tawk.to to Cloudflare

    it would be nice if tawk.to could be added to Cloudflare apps

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  19. Hi, i would like to suggest an integration with ClickFunnels!

    Hi, i would like to suggest an integration with ClickFunnels!

    7 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  20. I want to be able to integrate livechat 24/7 with tawk.to.

    I wan't to use livechat24-7.com with tawk.to. So the support bot can take over.

    4 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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