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  1. knowledge base api integration

    Would be great to be able to integrate the knowledge base through API

    12 votes
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have an API documentation for our Knowledge Base.

    We’re continuing to build out our Knowledge Base product and have taken on your suggestions.

    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help

  2. Support Wordpress Multisites

    Apparently tawk.to and it's WP plugin don't work correctly for Wordpress multisites. That's a bit of a shame and should be "fixed".

    12 votes
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  3. Customize previews messages

    Hello,
    When we have a clear site and the widget is integrated in it, the messages that are displayed in preview are white and with the text in gray. The idea would be to make them a little more visible and having the hand to customize the colors of the text and background as for the messages in the chatbox

    10 votes
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  4. Integration with mailchimp.

    If you integrate with Mailchimp so new chat user emails can be automatically added to an email list that would be great. It really is a requirement to be competitive in this space.

    10 votes
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  5. Adding Phone Number Fields in the Zapier editor

    I haven't seen a Phone Number field in the Zap editor. I want to create a new contact on my CRM when someone submits the pre-chat form on my website. As for now I only able to pass name and email but not phone number.

    10 votes
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  6. Integrate with FB messenger

    Integrate with FB messenger

    10 votes
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  7. 2FA Auth Google

    In 2021 the security by 2FA is paramount, we REALLY need to think about adding it.

    10 votes
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  8. Infusionsoft integration

    It would be awesome if it could integrate with Infusionsoft or allow you to download all enquiries into excel and emails so this data can be uploaded into a CRM program.

    9 votes
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  9. integrate own data base

    Integrate the own data base to tawk kit is help full for users to create there own data

    9 votes
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  10. Webhooks: Add a webhook for when tags are added to a chat.

    This is useful to track the different reasons for a chat, So the customer can be billed accordingly.

    As tags can be added after the chat has ended, I suggest there be a new webhook maybe called 'chat:updated' that gets fired when a chat gets updated details, a note gets added or tags get adjusted.

    There might need to be a delay in the wehbook as multiple tags and be removed/added at a time.

    9 votes
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  11. You should provide SDK to add live chat to app

    You should provide SDK to add live chat to app

    9 votes
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  12. Integrate with Aweber, Getresponse & Other Autoresponder Service

    Tawk.to Team.. Kindly Add email-list-integration features so that we can integrate the Live Chat List with Aweber, Getresponse or Other Autoresponder Services, and Add the to Our Email List and Send Followp-mails. Thanks...

    By the way, you're doing Great Job & Your Mobile App is Awesome to provide support.

    7 votes
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  13. Integration with AmoCRM

    Dear friends

    How do I integrate chat with AmoCRM?

    Thank you

    7 votes
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  14. Hi, i would like to suggest an integration with ClickFunnels!

    Hi, i would like to suggest an integration with ClickFunnels!

    7 votes
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  15. chat window popup inside a facebook page, people don't pay attentions to tabs inside a page

    chat window popup inside a facebook page, people don't pay attentions to tabs inside a page

    7 votes
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  16. Add chat window inside Wordpress dashboard

    You should add chat window inside Wordpress dashboard. And allow admin chats from inside the dashboard to the other fellow admins.

    7 votes
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  17. Automatic visitor autentication using Facebook

    I would be great to have visitors automatically authenticated if they are logged on Facebook. Please note that Facebook itself released a free chat plugin as well: https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin

    7 votes
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  18. Expand the API to get the status of an agent's profile page

    Similar to the getStatus() function, but for the agent's profile page.It would be great to show an online status next to an agent on a different webpage.

    7 votes
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  19. Hootsuite integration

    Hootsuite is the most widely used platform for managing social media. 16M+ users. Trusted by 800+ of the Fortune 1000. 175+ countries, used in every country in the world. 2M+ app installs, The biggest ecosystem with 150+ apps.

    Currently nobody provides website chat solutions integrated with Hootsuite. This seems like a great opportunity for Tawk.

    We, we'd just like to keep our customer engagement specialists happy - and they prefer a single dashboard.

    7 votes
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  20. use variable ta TAB URL

    Hi

    would be fantastic to be able add variables on the tab URL

    Example

    https://my-website.com/user?anem=%name%&email=%email%

    thanks

    7 votes
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