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  1. Integration with whatsapp business.

    Please considerate integrates with whatsapp business and facebook messaging! Thats very important!

    118 votes
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    4 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  2. Chats Selector

    Hey! We're a small business trying to grow.
    We were thinking in adding a new feature that would take part in chats.
    Admins could see all the new and already existing chats, while Agents can only see the chats that Admins have set them.
    For example, I open a ticket saying I want to order an online coaching. The admin would be the one who only gives support and distributes the customers. In that case, when the customer pays, the admin would pass the chat to an agent, and the agen will be able to chat, but not to read…

    39 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  3. Change font in Right to Left for middle east languages like Persian and Arabic فونت فارسی العربية

    Hi everyone, Please Please Please VOTE UP

    The really bad font in Persian or Arabic and all middle east countries
    writing Language.
    The default font is very hard to read and very annoying to the eye.
    Please change the BAD default fonts "Helvetica" or "Arial" to the GOOD fonts like "Google Almarai" or "Windows Segoe UI Regular" or "Tahoma Regular (size up to 12 or less)" or "Google Noto Kufi Arabic Regular" for the default font, important for the widget font.

    156 votes
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    8 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Activate McAfee

    Activate McAfee Antivirus Product. We all know that recent times are completely digital and we are completely surrounded by the internet, but we don’t know how dangerous it is to be surrounded by the internet.
    http://mcafee-mcafee.us/

    4 votes
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    23 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Ability to turn off dynamic title

    On new message, the tab title will now change to "NUM new message". It would be nice to have an option to disable it.

    171 votes
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    24 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Ability to see which operators are logged on -

    it would assist with monitoring to ensure that all of our live chat clients are being covered and that we have operators covering all shifts

    102 votes
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    8 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Webhook: Transcript of chat

    I see from a recent post that webhooks are now available within the dashboard - this is fantastic.

    Is it possible to post the transcript of the chat to the webhook once the chat has finished?

    Thanks

    87 votes
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    11 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. VIEW OF ONLINE & OFFLINE AGENTS/ADMINS

    I want to request for an important feature which is a view of list of agents and admins that are online. At the press of a button I should be able to see list of online agents also list of offline agents and admins.

    I know there is a similar feature going through the direct messaging. But I tell you with a click of button will make it much more professional.

    Thanks

    10 votes
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    3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow us to position the chat icon wherever we want

    My website is gharbaithegrocery.com...
    I need to position the icon a bit lower and towards the right so that i could adjust it to my website

    72 votes
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    6 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. FAQ's for when offline

    Create option to add 1-4 FAQ's which people see and can click on to get an immediate answer when chat is offline.

    16 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. How to activate mcafee on pc ?

    Here’s how you can activate the McAfee subscription using the product key that came along with the purchase. Launch the web browser. Visit the URL printed on the retail card.
    https://addmcafee.com/

    1 vote
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    4 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  12. Read/seen notification.

    Need a read/seen notification on chat that indicates the chat has been viewed by the visitor.

    39 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Adding a voice record button to the chat feature

    I want my customers to able to contact me by texting and via voice record. Because some of my clients have a hard time explaining what designs do they want.Also, I would like the feature to be a voice recording button placed beside the texting blank box.This request is regarding the chat widget on my website.( Only voice recording/ I don’t want it to include a video or voice call feature)

    7 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  14. Exclude my IP when I'm on my site

    A function allowing to exclude my IP when I am on my site or on my WP admin interface. Thus, no impromptu and unnecessary notifications to agents and other administrators.

    8 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Need push notification if new message received when tawk app is closed.

    Need push notification if new message received when tawk app is closed like whatsapp. I don't get notifications unless I open the app, am losing many clients because i don't know when they chat

    42 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Provide (optional) send button in chat widget

    Hard to believe but a lot of people don't understand that they have to press enter after typing a message. For those oldies an obvious "send message" button would be a good addition, so that chats don't die before they started... possibly optional.

    9 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. add facebook pages chat to integrate with tawk to

    i just want to know that how can we integrate our facebook page chats to our tawk to chat?
    means if some one send us message we will recieve that in tawk to and we can directly reply it from tawk to
    its great feature some of chat software like jivo chat are providing this feature

    15 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  18. Cambiar el color del borde de la caja de chat. / Change the border color of the open chat box

    Hola!, sería genial poder cambiar el color del borde de la caja del chat abierto, para así contrastar adecuadamente según el fondo de la página. Gracias.

    Hi!, it would be grate to be able to change the border color of the open chat box, to contrast properly according to the color of the page background. Thank you.

    9 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. 5 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. for voice and video add on - be able to setup so that it is controlled only by chatter and not the customer

    right now if you buy this add on, the customer sees video and voice icons and can start the call that way, but we want it under chatter control, so a normal chat starts and the agent can turn it into voice, video, or share screen - perhaps with customer permission.

    9 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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