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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Trigger to hide widget on certain pages?

    I have the widget code in my website's master template. So it displays on every page. It would be nice if you could add a trigger with condition:
    If page URL contains/ends with "contact" do not render widget. Maybe it strips out any GET parameters before it does the comparison?

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Mobile bubble chat

    Please make the chat bubble with the following features, let the bubble move from bottom to top in the whole page when visitors enter the website and slide the page the chat bubble move when they slide the page without covering another widget

    Fin de la conversación

    10 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Addition of an engagement hub to tawk.to widget

    You already have some of this in place. However, an engagement hub makes it easy for users to add quick links for users to the things they need most:
    FAQ, Map, Contact info etc and also allows users to become more enraged with the business that uses Tawk.to

    Pure Chat has something like it already. https://youtu.be/dL8Y9igoqf4
    I am thinking that you can implement without the level of complexity for now.
    Perhaps you can start off small by allowing 2 to 3 more sections within the chat widget to add html code to accomplish this "engagement hub" look until something fully…

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. In pre-chat form give visitor an option to choose a phone number OR an e-mail address

    In the pre-chat form, it would be great to have the option to require EITHER a phone number OR an e-mail address, so the visitor can choose which one to provide, but also have the option to fill out both, of course. Some visitors are more comfortable sharing an e-mail address, but others are comfortable sharing a phone humber.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add an option for the chat to stay in the footer area and not pop up at the page load.

    Hello!

    Could you please add an option "chat does not follow up and down as I scroll the page"/ "chat stays in the footer area and I need to scroll down to see it" ?

    Thank you!

    1 vote
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  7. Work for everyone

    Work for everyone

    1 vote
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  8. If I changed the password where Tawk should sign out from multiple devices at a time.

    If I changed the password a pop up should display. where it ask to sign out multiple devices at a time.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Update Prestashop module

    In prestashop 1.6.1.11 the tawk.to module does not appear listed in the front-office-features section of the backoffice and one is unable to activate it.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. Make vibration or sound for mobile widget trigger

    Some times (so i living so much times)
    customer visit site and not saw chat button. So exactly mobile users living
    this.

    Can be add and section for BUZZ with VOICE for take attentions.

    Because exam any customer make shopping and after not show my write.
    Because show message number on icon.

    This is idea and so much needing properties.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add image to proactive chat box

    I would love to be able to add an image to the proactive chat box so when it pops up for a user, they see the image in there... not talking about the Bubble... I don't want the image there all the time, only when it pops up..

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Copy, duplicate triggers

    The added feature of duplicating triggers would be great as it would consume less time when you need a similar trigger but just with minor changes.

    7 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Invalid credentials.

    I am not able to log in, I am receiving the message "Invalid credentials.", I already did password recovery and did nothing.

    12 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. WordPress plugin: add option for not showing when user is logged in

    It would be useful to have the ability to check an option so that when the user is logged in (in WordPress) the chat widget will not appear.
    We have editors that go to the site for review, write new post etc, and for them is a bit annoying having the chat pop up as they don't need to chat with us.
    Just wrapping the code in a conditiona isuserlogged_id() would be ok.

    We can post a patch if you need it

    12 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. All the new planned items

    I have been scanning through the planned/started items and some of them go way back to a year or more ago. I am wanting to know why you would mark something as planned or started and it not be brought out within the year it was planned or even started. I am just losing faith about what all is on the plate for the devs to do within a timely manner.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Analytics - How many people clicked Livechat button while offline

    Obviously we're able to see how many people left Offline messages, but this would be to help find out how many people clicked the live chat option then decided not to leave a message due to us being offline.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow mulitple schedules in one day

    I would like to be able to turn the scheduler on and off multiple times in a day.

    21 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Capture unsent customer messages as "thought bubbles" in the chat log

    We had a user type in some good feedback (a genuine complaint and a way we could improve) and then erase it and reply with "everything's been fine". I'd love to have captured that as "thought bubbles" in the chat log so that we have record of that.

    1 vote
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  19. Remarketing right out of tawk.to

    I'd like to place an advertisment to the people who visited or even chatted with us right from the tawk.to desktop screen.
    An alternative would the capability to build a remarketing list which has an interface with Google AdWords or similar tools.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. Able to twist online bubble to horizontal when on the left or right side

    When having the chat box on the left or right side, the online bubble pops up vertically, make it possible to twist it to horizontally.

    3 votes
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