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To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. If customer doesn't reply in (amount) mins. Auto Trigger are we still connected message

    as title says ! ;) Hope tawk.to integrate that in the future ! ASAP ! :) really useful future.

    12 votes
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    under review  ·  2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add the ability to see the busiest days and times within a date range so we can adjust our staffing needs better.

    As we are a growing business, we support by only email and live chat, so we need to ensure that we have our staffing needs covered for the busiest times and days. Adding that reporting layer of being able to see those busiest times/days within a given date range will help us determine our staffing needs for our clients. Thanks.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. plugin for chrome

    Is it possible to make an plugin like WhatsApp-web for Tawk.to?
    i have more then one website, and it will make my live easier.

    4 votes
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    under review  ·  0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  4. Notification tooltip for custom button

    Like there is a feature already there to change custom like text based on status from this link https://www.tawk.to/knowledgebase/advanced-features/using-a-text-link-or-button-to-open-the-chat-widget/.....
    There should also be notification tooltip if new msg is available for visitor if he/she has closed the widget window.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. I want add two langauges for my site. spanish and english. please add this

    I want add two langauges for my site. spanish and english. please add this

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Redirecting customer control

    It will be great if we can control and redirect customer right from the live chat.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. Have all properties added up visits on the dashboard. At the moment have to go through them one by one and then it adds up

    Have all properties added up visits on the dashboard.At the moment have to go through them one by one and then it adds up

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Make the pre chat form answers show to the visitor

    When you start the chat as a visitor, It should not show you your pre chat form answers. only the Agent should see.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. Geomaps

    Place the geomapas to customer location

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. add triggers when a visitor e.g. intends to leave page/site

    Have seen in other chat solutions that they have triggers like opening a chat window if a visitor intends to leave the page - or stays on the same page for a certain amount of time

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Better url parser

    Entering a "(note)" with an URL in the chat dialog includes the closing parenthesis in the URL - e.g.:

    xxxx (get more info on www.example.com/moreinfo)

    makes a wrong link to "http://www.example.com/moreinfo)"

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawker,

    What browser and OS are you using?
    Could you please contact our support team? They will gladly help you solve this issue and will inform the development team. You can contact support here: https://www.tawk.to/

    Hope this answers your request.

  13. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. 2 votes
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. f

    Needs to make plugins for better access for CMS softwares. we love osclass .

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add multi-language option in Prestashop Tawk.to module

    Hi there,

    I have a prestashop store in two languages, the thing with prestashop platform is that you cannot paste the tawk.to script code in all the pages depending if you want the chat in a specific language or in another, because there are hundred of page combinations.

    So the chat will always appears in the same language no matter if you are in the english, spanish or french version of your site. And it can make your clients confused.

    9 votes
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    under review  ·  1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. namechance for option-button

    Can you chance the default-text for the german-version of "options"?

    "einstellungen" -> "Einstellungen"

    In the preview it's right, but on my website it's wrong.

    Or can you add a option to define the options-button?

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. make it possible to measure the time the chat is online

    make it possible to measure the time the chat is online even if there is not people that want to chat, we are still online available. the time we click on and the time we click of during that day needs to measured. It will be great. % is not enough.

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Develop search engine tawk.to FAQ

    You need to have a search engine to feed frequently asked questions of the Shortcuts. With this we can reduce the number of chat

    Integration with another solution would uservoice

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. White List

    Create a white list of IP address. IP addresses on the White List would not count towards stats or signal alerts from the systems.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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