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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. I need to enter a second message in an advanced trigger

    My advanced triggers need to carry a second message - possibly marketing.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Decrease height of popup message.

    When you select position from the list, popup appears. Now it covers the whole list (by height) and it's uncomfortable.

    4 votes
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    started  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Change the location of the Mobile Widget.

    Change the location of the mobile widget... why would you want it all the way at the bottom of you site in the corner so small???

    9 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Exclude one particular account from receiving offline notifications

    It would be great if we could just exclude one particular account from receiving offline notifications.

    3 votes
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Customizable login page

    I was wondering, what if you give the possibility to every user to customize their login page to their chat dashboard ?
    I mean let the user insert the logo of his company or other features that might make appear the login page more professional , if used by employees

    What do you think ?

    1 vote
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    under review  ·  1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. Adding seconds next to minutes in transcript emails

    One of our accounts claim that is very important to know how many seconds take to his staff to respond visitors from question to question. Currently it is only possible to know at what time and minutes visitor asked question and support provided an answer, but not possible how many seconds took from question to answer. Although 40 seconds seem to not be that long, it is an eternity while being behind a monitor... just a thought that should be difficult to add.

    1 vote
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    under review  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. The ios must have the option for new visitors yet

    The ios must have the option for new visitors yet

    1 vote
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    under review  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. Open chat through button with predeffined message

    Imagine that you have call to action section on your website with button saying "I want to know more about XYZ". Visitor clicks this button and it opens chat and in the visitor's message would be predeffined text, something like "Hello, can you tell me more about XYZ?" so customer can only press enter and start conversation with us.

    5 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Access to the client's cart and info about the products

    Hi,

    Lot's of times when we talk with the clients through the chat, we like to know what they have in the cart in order to help them. If possible, it would be great to have this feature, like Hubtalk for Prestashop has. This helps us to be more efficient with the client. Including the stock for each product woudl be great too, but is simple if you take a look at HubTalk.

    Best regards and congratulations for your app! It's great!

    7 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. The option of adding picture to a trigger

    Would be good If there is an option of adding a picutre to a trigger do when trigger pops up users can see whom they are about to talk to.

    1 vote
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Invite existing agents to be added to new site

    After adding a new site, when inviting agents, display the existing agents in a list which checkboxes, so we can easily add them, or add all of them.
    The current process of adding each agent again by sending an email one at a time is time consuming and seems unnecessary when they are already in the system.

    22 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Fix bug that randomly and unexpectedly closes the desktop application

    For myself and other employees, we've noticed the desktop software often closes completely and randomly. If someone else doesn't have the chat open with the client, they are also lost.

    13 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Kali,

    Thank you for your feedback.
    Could you please provide more information about your setup?
    Which OS are you using?
    Which version of the desktop app are you using?
    What are the steps you took before the app crashed?

    Thank you!

  13. Line breaks are not respected in HTML email notification

    If a user enters an offline message, the HTML email notification does not add line breaks where the user adds line breaks. This can result in a message with all the text in one line and very difficult to read.

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add a trigger condition for history pages

    "Visitor history page" - as a value you put a part of an URL or exact URL that visitor visited during his session.

    Example: if visitor was on contact page once, don't ask him if he needs help.

    1 vote
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. edit + get notes via API

    use the Javascript API to get/set notes for the user

    11 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. Best agent management

    Actually, we have to manage each site separatly. A good thing is to be able to select an agent team and assign him/her to multiple site on couple click. (Check box per exemple)

    10 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  17. Introduce Mobile Chap App Notifications

    When a visitor comes on our website through IOS or Android Mobile, then send notification informing the visitor to download Android or IOS app for better experience.

    Something similar to: https://blog.zopim.com/2016/04/13/increase-proactive-engagement/

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. app notification need to have continuance ring just like mobile call

    App notification need to have continuance ring just like mobile call to avoid mistakenly ignoring a chat request

    6 votes
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    started  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. Clickable link in welcome text

    It will be grat if we can do clickable a link in the welcome text. This way I can add there a FAQ link

    5 votes
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    started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. to please also save the browser type in history with visitor details.

    to please also save the browser type in history with visitor details. As today i need it,. But unable to find it on my chat.

    1 vote
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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