It is great to see the flags and then also see where the people are coming from, but seeing the city is a bit of a pain if there is no State. I have to keep searching the city on google to find the state.

It would be awesome to have both, but STATE is the most important.

When a customer starts the chat after completing the pre-chat form, it would be a good idea to have a trigger to auto respond.

This lets the customer know that the chat has been initiated our end.

The content of the "your chat has ended" segment should be fully editable. It currently violates several of my property style guidelines and there's nothing I can do about it.

Problems:

The icon color is wrong.
The text is written in plural. (There is no "us" in my studio)
The text contains a typographic error that cannot be corrected.

We should be able to:

Remove this entire segment of the CX loop if desired.

Change the icon color.

Remove the icon.

Edit the heading text.

Edit the body text.

It would be a good idea when pulling the chats report that we could drill down into the specific chats that were rated Negative/ Positive or not at all.

This is an integral part of driving conversion rates and in turn customer satisfaction.

Depending on the page visit the widge shows other content.

We want to trigger vistors for a request for sample set, but only is they vist a certain page for a certain period of time.
In that case we need name/adres/zip-code etc.

On an other page url we only want the received name and email

This feature isnot possible yet, but I suppose more clients would appreciate this feature

needed a report of visits on the site, you could develop

Hi!
Can you please add Kazakh language to your system?! I can provide all the translations.

Can you please make the Knowledge Base Private, available only to customers within your system?

This is important for enterprise applications that do not want all of their IP exposed to the public.

Allow Knowledge Base article creators to easily rearrange the order of the articles.

API for KnowledgeBase
So we can grab -
1) Title
2) Image
3) Date Created

This will help us link back to knowledgebase from our website (read more)

Could you please give the option to add an image instead of the default chat widget where we can only change colours?

Hi,

Can we transfer old data via webhook?
Note: excluding zapier

Hello,

I'm sorry if it is not the right "forum" to post this, but I have the following problem. I have already built an IBM Watson Chatbot and I would like to connect it with tawk live chat in case the user needs human support. Is it possible to connect the two APIs IBM Watson supports integration of other chats into their chatbot)? If so, is there any tutorial?

I am sorry for my improper English, I'm Greek. Thanks in advance!

Please add badge icons to IOS and Android devices as this feature should be traditionally native on most apps.

I am posting a new post as the last one was posted 2 years ago and it does not seem to be resolved.

A lot of online companies use mobile devices to do majority of work nowadays. This is a incredibly important feature as no body will know if they have messages outstanding without a badge notification.

Thanks

I wish there were an ecwid inegration , so we can see what's on the customers cart, abandoned carts, show products etc..

It would be nice if you could add the informations you collect while talking directly to the users profile without using the pre-chat form.

It would be great to be able to choose when we receive the weekly round-up. Currently we receive it mid-Wednesday afternoon, whereas it would be much more helpful to receive this early morning on a Monday, in time for our weekly sales meetings.

Just want to find out if by any chance you guys having thoughts to make the invatation to the new user with small pop-up on the screen as well on mobile same as u have it on desktop? As I have seen big differences with chat that have this future.