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  1. It will be great if we can see which state the customer from especially customers in United States.

    It is great to see the flags and then also see where the people are coming from, but seeing the city is a bit of a pain if there is no State. I have to keep searching the city on google to find the state.

    It would be awesome to have both, but STATE is the most important.

    31 votes
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    29 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow a trigger to be created when a chat is initiated

    When a customer starts the chat after completing the pre-chat form, it would be a good idea to have a trigger to auto respond.

    This lets the customer know that the chat has been initiated our end.

    27 votes
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    7 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Customizing the post-chat experience.

    The content of the "your chat has ended" segment should be fully editable. It currently violates several of my property style guidelines and there's nothing I can do about it.

    Problems:

    The icon color is wrong.
    The text is written in plural. (There is no "us" in my studio)
    The text contains a typographic error that cannot be corrected.

    We should be able to:

    Remove this entire segment of the CX loop if desired.

    Change the icon color.

    Remove the icon.

    Edit the heading text.

    Edit the body text.

    21 votes
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    5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Enable chat agent to insert knowledge article link into customer chat

    Can I please suggest you make it easier to share a public knowledge article link with a customer in chat. Copy/paste of an entire article into a small chat window can be overwhelming to a user, and doesn't work if there are images.

    As a chat agent i can access a knowledge article on the right panel but there is no way to copy the link. I suggest you place a button so that the article link selected in the panel is either placed directly into the chat or copied to clipboard.

    Ideally this could form part of a shortcut…

    9 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Drilldown of Neutral / Negative chats / Positive Chats

    It would be a good idea when pulling the chats report that we could drill down into the specific chats that were rated Negative/ Positive or not at all.

    This is an integral part of driving conversion rates and in turn customer satisfaction.

    1 vote
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Different widgets contact for one website on different pages

    Depending on the page visit the widge shows other content.

    We want to trigger vistors for a request for sample set, but only is they vist a certain page for a certain period of time.
    In that case we need name/adres/zip-code etc.

    On an other page url we only want the received name and email

    This feature isnot possible yet, but I suppose more clients would appreciate this feature

    2 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. needed a report of visits on the site, you could develop

    needed a report of visits on the site, you could develop

    1 vote
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. to add Kazakh language

    Hi!
    Can you please add Kazakh language to your system?! I can provide all the translations.

    70 votes
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    7 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. New Knowledge Base (Private)

    Can you please make the Knowledge Base Private, available only to customers within your system?

    This is important for enterprise applications that do not want all of their IP exposed to the public.

    38 votes
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    5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add the ability to change the order of Knowledge Base articles using drag and drop.

    Allow Knowledge Base article creators to easily rearrange the order of the articles.

    14 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. knowledgebase

    API for KnowledgeBase
    So we can grab -
    1) Title
    2) Image
    3) Date Created

    This will help us link back to knowledgebase from our website (read more)

    3 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Image on the chat widget instead of the default widget

    Could you please give the option to add an image instead of the default chat widget where we can only change colours?

    3 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Can we transfer old data via webhook?

    Hi,

    Can we transfer old data via webhook?
    Note: excluding zapier

    12 votes
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  14. An option to do a chat form AFTER a chat has started - instead of PRE CHAT

    We have realized we lose a LOT of chat requests because people do not want to give the email and name prior to starting a conversation. We disable the pre chat form and we get twice or 3x the amount of live chats but now we do not have the customers information. I have noticed MANY other chat clients use a feature where you can start talking - then they have a section on top or in the chat for the customer to add their email or name if they want to. The pre chat form scares off a lot…

    21 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. IBM Watson Chatbot integration with tawk live chat

    Hello,

    I'm sorry if it is not the right "forum" to post this, but I have the following problem. I have already built an IBM Watson Chatbot and I would like to connect it with tawk live chat in case the user needs human support. Is it possible to connect the two APIs IBM Watson supports integration of other chats into their chatbot)? If so, is there any tutorial?

    I am sorry for my improper English, I'm Greek. Thanks in advance!

    1 vote
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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  16. Badge icons

    Please add badge icons to IOS and Android devices as this feature should be traditionally native on most apps.

    I am posting a new post as the last one was posted 2 years ago and it does not seem to be resolved.

    A lot of online companies use mobile devices to do majority of work nowadays. This is a incredibly important feature as no body will know if they have messages outstanding without a badge notification.

    Thanks

    60 votes
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    12 comments  ·  IOS app  ·  Flag idea as inappropriate…  ·  Admin →
  17. Ecwid integration

    I wish there were an ecwid inegration , so we can see what's on the customers cart, abandoned carts, show products etc..

    12 votes
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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  18. Add user informations while chatting

    It would be nice if you could add the informations you collect while talking directly to the users profile without using the pre-chat form.

    9 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Customise day and time of Weekly Round Up

    It would be great to be able to choose when we receive the weekly round-up. Currently we receive it mid-Wednesday afternoon, whereas it would be much more helpful to receive this early morning on a Monday, in time for our weekly sales meetings.

    18 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. new user pop up message on mobile (as on desktop)

    Just want to find out if by any chance you guys having thoughts to make the invatation to the new user with small pop-up on the screen as well on mobile same as u have it on desktop? As I have seen big differences with chat that have this future.

    27 votes
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    18 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
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