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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Missed Chats Reporting

    I need to be able to tell not just the number of chats that are missed, but the time of day the chat is missed. Once I filter past 1 week, I can no longer see the hour of which the chat was missed.

    Thank you

    18 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Mobile widget icon size and position

    I would like to be able to reduce widget icon size and position in pixel. Because on mobile I feel like there is too much space between widget and the edge of the screen also the icon is a little bit too big.

    137 votes
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    11 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Hide email transcriprio

    In the chat widget which is an option at the top three point on the right side, the email transcription that I want to hide that option. How to do. If there is no option to do this, please make this option available soon.

    Thanks ..

    5 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. A pop up when away....

    pop out when someone starts a chat if you are currently on a different page, website etc, so you don't miss a chat while you are doing other things. Make the chat pop to the screen you are using

    12 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Text editing for triggers

    Hi guys,

    It would be nice if you can throw in some text editing tools.

    Like bold, italic, maybe even bulleting etc.

    Also to add, can you make a trigger message box in administration bigger or allow us to expand it (slider). It's bit uncovinient to write and edit content.

    6 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add to Yandex Dialogues

    Integration with "Yandex Dialogues" - it's very relevant for Russian market. And many online consultants already have this functionality

    242 votes
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    18 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    Добрый день!
    Интеграция в Яндекс Диалоги будет сделана, когда будет возможность направить ресурсы на эту задачу.
    На текущий момент у нас нет предполагаемого срока, когда это будет возможно.

    Мы в курсе о популярности этой идеи, так как получали запросы о ней не только здесь, но и фиксировали их через наш чат тех. поддержки, через заявки на нашей почте и понимаем, что это востребованная интеграция, несмотря на малое количество голосов здесь.

  7. dark mode for the widget

    having a dark mode on the widget to support dark style websites and for it to be easy on the eyes at night.

    12 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. 4 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  9. Option to create a group when generating a report

    current reporting is generated agent by agent. I would like to suggest an option for me to create a group with specific people in it. So that reporting would be easy

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add the Feature of downloading the number in contacts

    Just add the contact info while downloading the Contacts

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Different message colour for system and agent messages

    Hey there, it would be great if automated messages from the system appear in different colours than messages from agents on the customer's side.

    So that a customer can directly see by color if the message comes from an agent or the system.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. making content for people working alone or working with staff

    I can use plural content when working alone.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Let tawk respond on certain words

    Could u add like a trigger on tawk that if a visitor write hi in the chat and no agent is available tawk will answer like hello. I mean with this could tawk respond on certain words people write. i already tried with advanced trigger but tawk wont respond on certain words. this would be very handy

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. can we add chat code on sites.google.com

    i don know if it's possible. Can we add chat code in sites.google.com

    recently i create a website https://sites.google.com/view/url-roku-com-link/roku-comlink

    in which i want to add code. so i can take a stand and chat with user.

    am new.

    can anybody help me for these

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Delete

    Ability to delete a message, E.I when you accdently type in a message. Should be very usefull

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. add a trigger for "New Offline message" in Zapier

    Currently, you already have 3 triggers in Zapier.
    1.When starting a New Chat
    2.when ending a new chat
    3.When starting a new ticket

    The missing one is When receives a new offline message.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  18. The difference between a lip tint and lip stick

    Women have been using the beauty products since the beginning. However, today, with the introduction of lip tints, there are a number of lip dressing styles in the market. A lipstick’s main ingredients are wax and oils along with colour pigments to give your lips a colour. In contrast to a lipstick, a lip tint is mostly water or gel made of natural plants and mineral oil. It works as a lip dye, made of organic ingredients to moisturise and nourish the skin. Not just that, it is long wearing, smudge proof and quick to dry.
    Because lip stains or…

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Can you do business out of your coin collection?

    Coin collections are not a hobby, but a passion turned in to a valuable trade and investment of numismatists and coins collectors. These coins are ancient coins that were once used by a country or belong to a certain era and empire. People collect various types of coins to add in their collection and get known by it. Many times buy authentic coins for sale, which are auctioned and sold at greater prices. However, it is important to determine the age and authenticity of the coin to make sure they are original and worth the price. The two things which…

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. use variable ta TAB URL

    Hi

    would be fantastic to be able add variables on the tab URL

    Example

    https://my-website.com/user?anem=%name%&email=%email%

    thanks

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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