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  1. Webhook: Transcript of chat

    I see from a recent post that webhooks are now available within the dashboard - this is fantastic.

    Is it possible to post the transcript of the chat to the webhook once the chat has finished?

    Thanks

    226 votes
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    11 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Let iPhone App Save Password

    For whatever reason, the app's password field isn't setup correctly or something so the iPhone won't automatically save it is the iOS password manager. Should be a 2 minute fix!

    22 votes
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    4 comments  ·  IOS app  ·  Flag idea as inappropriate…  ·  Admin →
  3. WooCommerce Account Dashboard Integration

    Update the Wordpress Plugin to offer WooCommerce Account Dashboard integration:

    Add a “Support Tickets” tab in the WooCommerce Account Dashboard on the font end where customers can view/create/respond to Tawk.to Messages (support tickets).

    Add a “Knowledgebase” or “FAQ” tab where customers can access the Tawk.to Knowledgebase articles from within the WooCommerce Account Dashboard on the front-end.

    9 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  4. add a feature to disable visitors being able to start video/voice calls.

    It would be handy if only the agent could initiate a video/voice call with a visitor.

    4 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  5. Adding a voice record button to the chat feature

    I want my customers to able to contact me by texting and via voice record. Because some of my clients have a hard time explaining what designs do they want.Also, I would like the feature to be a voice recording button placed beside the texting blank box.This request is regarding the chat widget on my website.( Only voice recording/ I don’t want it to include a video or voice call feature)

    21 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  6. Integration in Microsoft Teams

    More and more companies are using MS Teams and it would be useful to be able to integrate admin site integrated in Teams

    17 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  7. Adding Phone Number Fields in the Zapier editor

    I haven't seen a Phone Number field in the Zap editor. I want to create a new contact on my CRM when someone submits the pre-chat form on my website. As for now I only able to pass name and email but not phone number.

    9 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  8. Open NSF file Without Lotus Notes

    The eSoftTools NSF to PST Converter software has the feature to show a preview of all inner items of NSF file without Lotus Notes. This application allows exporting all emails, contacts, calendars, and other items from the NSF file to PST and various other file formats. This Tool offers PST, EML, EMLX, MSG, vCard, CSV, MBOX, HTML, ICS, Office 365, Gmail, YahooMail, like platforms to save the Lotus Notes items.

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Restore lotus notes NSF file

    Restore Lotus Notes NSF File from the NSF Mailbox and save the recovered items to outlook PST file.T he helps of the best eSoftTools NSF to PST Converter Software. This software will allow every user to selectively Export the NSF mailbox items including- E-mails, contacts, chats, tasks, notes, appointments, journals, and other items to multiple file formats. It will simply convert the NSF file to PST, EML, EMLX, MSG, Gmail, Yahoo, Zimbra, Office 365, and HTML. Try this software easily repairs your corrupt NSF file and convert that file to another file format.

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. Open password protected 7zip file

    eSoftTools 7z Password Recovery Software specially designed to open password protected 7zip file so don't worry you can recover any type of password complex with this technique. eSoftTools recommends the best recovery options such as Brute Force Attack, Dictionary Attack, and Mask attack. You can restore any size and type of the 7z file password. Any sort of password with any length can be recovered on a few mouse clicks and save recovered password copy to clipboard.

    Read more:- https://www.esofttools.com/blog/how-to-open-password-protected-7zip-file/

    1 vote
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    1 comment  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  11. Voice notes and share location in chat widget

    Send voice notes and share location in chat like whatsaap

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. 0 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. 6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Ability to see which operators are logged on -

    it would assist with monitoring to ensure that all of our live chat clients are being covered and that we have operators covering all shifts

    128 votes
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    10 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Custom position of chat widget

    I was using Tawkto chat widget and want to reposition it from bottom, as it covers the social icon bar in mobile. I tried to applied css on iframe but all css on iframe were important.

    So is it possible you can add an option in your backend for custom postion or user can apply own css.

    10 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Agent Names/Id's in Webhooks

    Would be great to see the Agents name or ID in the Webhooks that are pushed out of the system

    12 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. Personal style widget

    Please visit this website: https://www.yoursurprise.nl/ and look at the chat widget in their right corner. This widget is much more drawing me to click on it due to 2 reasons:

    1) There is a picture of a person when the widget is folded in
    2) There is an icon on the widget like on your iOS phone, indicating there is a new message (thus asking for you to open it).

    Also when you click on the app and open it, you get different options:
    1) Chat
    2) Call
    3) FAQ

    This is also interesting!

    I would love to see Tawk.to…

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. 13 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Ability to turn off dynamic title

    On new message, the tab title will now change to "NUM new message". It would be nice to have an option to disable it.

    189 votes
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    26 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Delete or ability to adjust last part of 'send email of conversation'

    Can you make it possible to adjust or delete the last part of the conversation where it states 'send email of conversation'? Right now the customer receives an email from Tawk and I would like to see this in our own brand (or delete it).

    2 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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