Hello, I happen to be a brown person and when I went to click on thumbs up to "like" a friend's comment, a white thumbs up showed up... I looked for other options, but there were none.

I really encourage the team to explore their unconscious biases, perhaps by taking the following test:

https://implicit.harvard.edu/implicit/education.html

and reading more about microagressions and the harm they cause to people:

https://www.apa.org/monitor/2009/02/microaggression

I hope you can include a variety of "color" options, or another symbol representing like that includes all.

Can you please make the Knowledge Base Private, available only to customers within your system?

This is important for enterprise applications that do not want all of their IP exposed to the public.

Please add badge icons to IOS and Android devices as this feature should be traditionally native on most apps.

I am posting a new post as the last one was posted 2 years ago and it does not seem to be resolved.

A lot of online companies use mobile devices to do majority of work nowadays. This is a incredibly important feature as no body will know if they have messages outstanding without a badge notification.

Thanks

It would be great to be able to choose when we receive the weekly round-up. Currently we receive it mid-Wednesday afternoon, whereas it would be much more helpful to receive this early morning on a Monday, in time for our weekly sales meetings.

Can make it reply message to [customer name] automatically

Just want to find out if by any chance you guys having thoughts to make the invatation to the new user with small pop-up on the screen as well on mobile same as u have it on desktop? As I have seen big differences with chat that have this future.

We noticed that the chat widget does not display by the edge on a mobile device, we want to improve on how the chat widget display on mobile. if you visit this link on mobile https://chinadirect.ng/ you will see what i am talking about.

How i wish i can add a screenshot to explain what i am talking about, the chat widget block part of the products picture on mobile

Display custom message. When OFFLINE form submission.

Create option to add 1-4 FAQ's which people see and can click on to get an immediate answer when chat is offline.

At the moment my agents can go easily to the knowledge base and mingle with stuff there. And they can also change admin roles. This should be left only to the admin role

Make it possible to upload an svg-file to the attention grabber gallery to make your custom attention grabber nice and sharp

Integrate with FB messenger

on mobile, chat set to full height, I suggest to have the option to set height and width for mobile also like desktop version.

if you can have a mobile app for the admin dashboard , some other chat services have mobile app for mobile and also desktop app. it is not easy to chat with users with mobile browser as it is not showing well on mobile browsers. if a mobile app can be available it will make it easier to reply chats from the dashboard on mobile.

I wish there were an ecwid inegration , so we can see what's on the customers cart, abandoned carts, show products etc..