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  1. Add mergetags to shortcuts

    Many of us use the prechat form to capture visitor details.

    It would be good if these details can be merged into shortcut messages, e.g. /hello-and-ticket expands to Hello Name! Thank you for contacting us today. I am sorry that Department is having these problems. Unfortunately, this is not something I can resolve for you over chat. One of our senior techs will call you on Phone within the next 24 hours to sort this out.
    In addition to prechat form fields, other mergetags could include agent/trigger name, site name, etc

    6 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Provide (optional) send button in chat widget

    Hard to believe but a lot of people don't understand that they have to press enter after typing a message. For those oldies an obvious "send message" button would be a good addition, so that chats don't die before they started... possibly optional.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Ability to have a different profile for each Property/Website

    When you are managing two websites, having two emails you should have the possibility to setup an account for each website, with two different emails.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Alidjsjddjdj1122@gais.com

    Alrjfirjrjrrjfjejw

    2 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  5. ability to remove profiles from properties listing

    right now it's a little confusing that profiles are also listed under properties.

    2 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. To include a option to know which visitor is requesting for the "email transcript"

    need a option to know which visitor is requesting for "email transcript". I meant to say if someone is requesting a "email transcript" then admin should know which visitor is asking for the email transcript.

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. domain restiction

    admin.. ihave 1000+ blog, and i want put script on my all blog. how i can add more than 21 blog if tawk just can add 20 domain restriction.

    so can tawk make more than 21 domain restriction? thanks

    thanks you

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Sorry, new back-office interface sucks and looks be have been design by an idiot

    Properties column wide is fixes and this hides the full description of properties. This creates management difficulties, PLUS, if "pin" such column, then we cant see what properties have open tickets unless we browse one by one to double check them.
    HOW IDIOT IS THIS???

    Does the team in charge understand anything about software???

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Bring back Property icons/colors

    Bring back the Property icon next to each visitor, on the dashboard. It would have a different color each day, and the first letter of property site. At quick glance we could see which site/property was more busy at the moment. Now there is a filter that requires too many clicks.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. for voice and video add on - be able to setup so that it is controlled only by chatter and not the customer

    right now if you buy this add on, the customer sees video and voice icons and can start the call that way, but we want it under chatter control, so a normal chat starts and the agent can turn it into voice, video, or share screen - perhaps with customer permission.

    4 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  12. Ecoommerce Transaction Tracking

    I would like to be able to track if a chat led to an ecommerce transaction.

    4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. add facebook pages chat to integrate with tawk to

    i just want to know that how can we integrate our facebook page chats to our tawk to chat?
    means if some one send us message we will recieve that in tawk to and we can directly reply it from tawk to
    its great feature some of chat software like jivo chat are providing this feature

    4 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  14. Lite Electric Stuff

    "The Kentucky's Electrical Wizards" or "Most competitive electricians in Kentucky"

    2 votes
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    2 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  15. How to activate Roku com link code

    Roku accounts are important if you registered Roku. When you create a roku.com/link account, it will save the channel that has been installed, removed or added. You will also receive a notification for Roku in your account. You must use the email address and password for the account that is strong. With Roku subscription, you can manage your subscription channels Roku. visit https://www.my-rokcomlink.com/

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. 13 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  17. Test..Test

    Test ..Test

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Edit messages

    Add the ability to edit or delete messages that have been sent by the agent

    347 votes
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    24 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Make an costumer FAQ. like the internal Tawk Knowledge Base

    Make an costumer FAQ. like the internal Tawk Knowledge Base

    2 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. How do I raise my chat bubble by kike 30 pixels on mobile?

    I want to raise the chat bubble by 30 pixels so it doesn't interphere with the sticky footer menu

    4 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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