Many of us use the prechat form to capture visitor details.

It would be good if these details can be merged into shortcut messages, e.g. /hello-and-ticket expands to Hello Name! Thank you for contacting us today. I am sorry that Department is having these problems. Unfortunately, this is not something I can resolve for you over chat. One of our senior techs will call you on Phone within the next 24 hours to sort this out.
In addition to prechat form fields, other mergetags could include agent/trigger name, site name, etc

Hard to believe but a lot of people don't understand that they have to press enter after typing a message. For those oldies an obvious "send message" button would be a good addition, so that chats don't die before they started... possibly optional.

When you are managing two websites, having two emails you should have the possibility to setup an account for each website, with two different emails.

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right now it's a little confusing that profiles are also listed under properties.

need a option to know which visitor is requesting for "email transcript". I meant to say if someone is requesting a "email transcript" then admin should know which visitor is asking for the email transcript.

admin.. ihave 1000+ blog, and i want put script on my all blog. how i can add more than 21 blog if tawk just can add 20 domain restriction.

so can tawk make more than 21 domain restriction? thanks

thanks you

Properties column wide is fixes and this hides the full description of properties. This creates management difficulties, PLUS, if "pin" such column, then we cant see what properties have open tickets unless we browse one by one to double check them.
HOW IDIOT IS THIS???

Does the team in charge understand anything about software???

Bring back the Property icon next to each visitor, on the dashboard. It would have a different color each day, and the first letter of property site. At quick glance we could see which site/property was more busy at the moment. Now there is a filter that requires too many clicks.

right now if you buy this add on, the customer sees video and voice icons and can start the call that way, but we want it under chatter control, so a normal chat starts and the agent can turn it into voice, video, or share screen - perhaps with customer permission.

I would like to be able to track if a chat led to an ecommerce transaction.

i just want to know that how can we integrate our facebook page chats to our tawk to chat?
means if some one send us message we will recieve that in tawk to and we can directly reply it from tawk to
its great feature some of chat software like jivo chat are providing this feature

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İ want to edit or delete my message while im chatting with my customers on tawkto.

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Add the ability to edit or delete messages that have been sent by the agent

Make an costumer FAQ. like the internal Tawk Knowledge Base

I want to raise the chat bubble by 30 pixels so it doesn't interphere with the sticky footer menu