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  1. Explore unconscious biases that are leading to microagressions

    Hello, I happen to be a brown person and when I went to click on thumbs up to "like" a friend's comment, a white thumbs up showed up... I looked for other options, but there were none.

    I really encourage the team to explore their unconscious biases, perhaps by taking the following test:

    https://implicit.harvard.edu/implicit/education.html

    and reading more about microagressions and the harm they cause to people:

    https://www.apa.org/monitor/2009/02/microaggression

    I hope you can include a variety of "color" options, or another symbol representing like that includes all.

    16 votes
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    6 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. New Knowledge Base (Private)

    Can you please make the Knowledge Base Private, available only to customers within your system?

    This is important for enterprise applications that do not want all of their IP exposed to the public.

    34 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Badge icons

    Please add badge icons to IOS and Android devices as this feature should be traditionally native on most apps.

    I am posting a new post as the last one was posted 2 years ago and it does not seem to be resolved.

    A lot of online companies use mobile devices to do majority of work nowadays. This is a incredibly important feature as no body will know if they have messages outstanding without a badge notification.

    Thanks

    58 votes
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    9 comments  ·  IOS app  ·  Flag idea as inappropriate…  ·  Admin →
  4. Customise day and time of Weekly Round Up

    It would be great to be able to choose when we receive the weekly round-up. Currently we receive it mid-Wednesday afternoon, whereas it would be much more helpful to receive this early morning on a Monday, in time for our weekly sales meetings.

    18 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. 24 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. An option to do a chat form AFTER a chat has started - instead of PRE CHAT

    We have realized we lose a LOT of chat requests because people do not want to give the email and name prior to starting a conversation. We disable the pre chat form and we get twice or 3x the amount of live chats but now we do not have the customers information. I have noticed MANY other chat clients use a feature where you can start talking - then they have a section on top or in the chat for the customer to add their email or name if they want to. The pre chat form scares off a lot…

    15 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Reply message with customer name automatically

    Can make it reply message to [customer name] automatically

    18 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. new user pop up message on mobile (as on desktop)

    Just want to find out if by any chance you guys having thoughts to make the invatation to the new user with small pop-up on the screen as well on mobile same as u have it on desktop? As I have seen big differences with chat that have this future.

    26 votes
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    13 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  9. 12 votes
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  10. we want to improve on how the chat widget display on mobile

    We noticed that the chat widget does not display by the edge on a mobile device, we want to improve on how the chat widget display on mobile. if you visit this link on mobile https://chinadirect.ng/ you will see what i am talking about.

    How i wish i can add a screenshot to explain what i am talking about, the chat widget block part of the products picture on mobile

    10 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Display custom message. When OFFLINE form submission.

    Display custom message. When OFFLINE form submission.

    34 votes
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    9 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. FAQ's for when offline

    Create option to add 1-4 FAQ's which people see and can click on to get an immediate answer when chat is offline.

    71 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Make administration to be eddited only by admin roles

    At the moment my agents can go easily to the knowledge base and mingle with stuff there. And they can also change admin roles. This should be left only to the admin role

    11 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. 34 votes
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    9 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  15. 4 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Make it possible to upload an svg-file to the attention grabber gallery

    Make it possible to upload an svg-file to the attention grabber gallery to make your custom attention grabber nice and sharp

    32 votes
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    8 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Integrate with FB messenger

    Integrate with FB messenger

    10 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  18. on mobile, chat set to full height, I suggest to have the option to set height and width for mobile also like desktop version.

    on mobile, chat set to full height, I suggest to have the option to set height and width for mobile also like desktop version.

    12 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Android and IOS app for mobile phones

    if you can have a mobile app for the admin dashboard , some other chat services have mobile app for mobile and also desktop app. it is not easy to chat with users with mobile browser as it is not showing well on mobile browsers. if a mobile app can be available it will make it easier to reply chats from the dashboard on mobile.

    3 votes
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    5 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  20. Ecwid integration

    I wish there were an ecwid inegration , so we can see what's on the customers cart, abandoned carts, show products etc..

    9 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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