I need to be able to tell not just the number of chats that are missed, but the time of day the chat is missed. Once I filter past 1 week, I can no longer see the hour of which the chat was missed.

Thank you

I would like to be able to reduce widget icon size and position in pixel. Because on mobile I feel like there is too much space between widget and the edge of the screen also the icon is a little bit too big.

In the chat widget which is an option at the top three point on the right side, the email transcription that I want to hide that option. How to do. If there is no option to do this, please make this option available soon.

Thanks ..

pop out when someone starts a chat if you are currently on a different page, website etc, so you don't miss a chat while you are doing other things. Make the chat pop to the screen you are using

Hi guys,

It would be nice if you can throw in some text editing tools.

Like bold, italic, maybe even bulleting etc.

Also to add, can you make a trigger message box in administration bigger or allow us to expand it (slider). It's bit uncovinient to write and edit content.

Integration with "Yandex Dialogues" - it's very relevant for Russian market. And many online consultants already have this functionality

having a dark mode on the widget to support dark style websites and for it to be easy on the eyes at night.

current reporting is generated agent by agent. I would like to suggest an option for me to create a group with specific people in it. So that reporting would be easy

Just add the contact info while downloading the Contacts

Hey there, it would be great if automated messages from the system appear in different colours than messages from agents on the customer's side.

So that a customer can directly see by color if the message comes from an agent or the system.

I can use plural content when working alone.

Could u add like a trigger on tawk that if a visitor write hi in the chat and no agent is available tawk will answer like hello. I mean with this could tawk respond on certain words people write. i already tried with advanced trigger but tawk wont respond on certain words. this would be very handy

i don know if it's possible. Can we add chat code in sites.google.com

recently i create a website https://sites.google.com/view/url-roku-com-link/roku-comlink

in which i want to add code. so i can take a stand and chat with user.

am new.

can anybody help me for these

Ability to delete a message, E.I when you accdently type in a message. Should be very usefull

Currently, you already have 3 triggers in Zapier.
1.When starting a New Chat
2.when ending a new chat
3.When starting a new ticket

The missing one is When receives a new offline message.

Hi

would be fantastic to be able add variables on the tab URL

Example

https://my-website.com/user?anem=%name%&email=%email%

thanks